Thornley Groves Estate Agents Reviews 

5,441
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 782 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, helpful, and knowledgeable, making interactions pleasant. Many highlight the excellent service and efficient handling of matters, often noting quick response times to queries and issues. Specific individuals are often praised for their dedication, clear communication, and proactive approach in managing properties and resolving concerns. However, some people mentioned dissatisfaction with communication, citing instances of ignored emails, unanswered calls, and slow responses. These customers reported a lack of accountability and feeling that their concerns were dismissed or delayed, leading to unresolved issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers praising specific individuals for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses, clear... See more

Response time

Customers had positive experiences with response time, frequently praising the quick and prompt replies to... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising specific individuals for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more

Company replied

Rated 5 out of 5 stars

Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more

Company replied

Rated 5 out of 5 stars

Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Written by the company

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,441)

770 reviews in the last 12 months

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Rated 5 out of 5 stars

SO HAPPY WITH OUR RELATIONSHIP MANAGER

Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she has dealt with it very efficiently and smoothly. She has now achieved a fair revised rent based on the work that has been done. We are happy all round and ten out of ten for Delci.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Well done Delci Barlow

Delci Barlow has been an amazing Property Relationship Manager for the past few years. She is always up to task and always ready to go above and beyond for his clients placing his customer first .

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, Katie has always been helpful, proactive and professional in handling maintenance needs and responding to mails and enquiries. Katie made my stay incredibly smooth, it is always a pleasure communicating with her. Thanks so much Katie Twigg.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Super letting team

Super letting team, Amber, Kevin and Lucy did a great job, ensuring and re-assuring all the way, presenting a choice of tenants and recommendations. Highly recommended!

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Good Experience

Good academic year renting with Thornley Groves. Always proactive sorting problems once we had reported them. Charlene as our property manager was particularly helpful throughout.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Thornley Groves

Excellent service from Thornley Groves (Olivia in specific). I have been really impressed by their swift response times and proactive approach to handling tenant issues. They recently managed a tenant transition and the entire re-letting process incredibly smoothly, keeping everything on track without any hassle. Highly recommended for any landlord looking for a reliable and efficient management team.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. My viewing was conducted with Ellie, she's very helpful and kind!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve actually been with Thornley Groves…

I’ve actually been with Thornley Groves for around 5 years across multiple properties. Currently Katie is our property manager and she’s been great over the past 2 years. We’re never waiting too long for a reply and if there’s any issues Katie is always happy to help.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Really good

Lucky to have Herbert. Every time, I can sense how subtle he is dealing with these issues and enquiries. Efficient and , Professional. Do apologize English is not my first language, wish my English is better and can put some better words to express my happiness.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving
The team are friendly and professional .
Our house sold quickly and went smoothly.
Communication was timely and Clare was very quick to respond to any queries and keep us updated .
Highly recommend.

July 13, 2026
Rated 5 out of 5 stars

We had a property viewing session with…

We had a property viewing session with Kelly McDermott.
From the first contact we have noticed her bubbly personality corroborated with professionalism manner.
Kelly has provided all the relevant details during our visit and responded promptly to all our enquiries related to the property and the amenities.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Delci was excellent throughout the entire process. She was professional, friendly, and always happy to answer any questions I had. Communication was clear and prompt, and she kept me updated every step of the way, making the whole experience as smooth and stress-free as possible. Her knowledge and willingness to help really stood out, and I always felt supported. I would highly recommend

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Michelle Cleary has been very helpful…

Michelle Cleary has been very helpful throughout a difficult period with my property, including helping me when the place was untenanted and Thornley was receiving no monthly fees.

She's always provided sound advice, taken the time to visit when needed, provided several quotes for repair and maintenance, and looked at ways to reduce cost when available.

A pleasure to work with. Thank you Michelle, greatly appreciated :)

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Delci was so helpful and reassuring…

Delci was so helpful and reassuring throughout the whole process! She really put our minds at ease and made everything a lot easier for us keeping us in the loop at every stage.

June 18, 2026
Unprompted review
Thornley Groves Estate Agents logo

Reply from Thornley Groves Estate Agents

Dear Jason,

Thank you for taking the time to leave a 5 star review for Thornley Groves Monton, mentioning Delci's excellent service.

We really appreciate when clients take the time to leave a review, as it helps others when choosing their agent in future.

Kind regards,
Customer Care Team

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