I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more
Company replied
Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more
Company replied
We have been using Thornleygrove have provided the beat services . We have been using them for 6 years and found they always sort situations quickly and efficiently. Herbert has looked after us very... See more
Company details
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, United Kingdom
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
Excellent
5K reviews
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Katie Garner
Katie is alway super helpful whenever we have any questions/queries. I always know I know I am in good hands!! Huge thanks—definitely recommend!
July 28, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Asha,
Thank you for your review of Thornley Groves.
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thornley Groves have managed our…
Thornley Groves have managed our Apartment in Manchester (XQ7) for over 16years
Our current property manager Katie Garner has always been there to respond to our queries or issues in good time by phone: emails.
Very happy with the services provided by her and her team. Thank you
July 31, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for your review of Thornley Groves Manchester.
Katie will be delighted that you took the time to acknowledge her great service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Bad communication
Unfortunately, my experience wasn't a positive one. Communication was poor, as it was difficult to get through by phone, and my viewing was cancelled just 40 minutes before it was due to take place. While I understand that things can happen, more notice and better communication would have been appreciated.
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Katie,
Thank you for sharing your experience with us. We're sorry to hear that you were unhappy with your experience. We take communication and customer service seriously, and we are disappointed to read your comments.
We would welcome the opportunity to discuss your concerns and review the matter further. If you wish to do so, please email us at complaints@thornleygroves.co.uk.
Kind regards,
Customer Care Team
Kent and Katie
Kent and Katie are extremely capable at their jobs and they always go above and beyond to help out.
July 30, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear S O,
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Kent and Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
great sercvice
karen done a amazing job with the viewings!
very informative and answered all our questions
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for your review of Thornley Groves.
Karen will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Great Viewing Experience
Karen was very helpful showing us the property, supplying us with the information we need.
July 30, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for your review of Thornley Groves. Karen will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
"Outstanding
"Outstanding, proactive, and super-efficient service from Thornley Groves!"
I had a fantastic experience working with Emily Guy and Antonia Litter at Thornley Groves (Altrincham branch).
Right before the tenancy move-in date, we ran into a tight timeframe getting the formal Consent to Let from our building management company. Emily went above and beyond - she proactively suggested contacting the management company on my behalf, guided me through providing authorisation, and immediately picked up the phone to follow up with them. Thanks to her amazing initiative and speed, we received official written confirmation within just a few hours, ensuring the tenants could check in right on schedule without any delay!
Emily and Antonia are both incredibly professional, helpful, and reassuring to work with as a landlord. I couldn't have asked for a better team to handle my property. Highly recommended!
July 30, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Paul,
We wanted to thank you for your review, mentioning the excellent service you have received from Emily and Antonia, in the Altrincham Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Kent has been great!
Kent has been great in helping me to sort out an ongoing issue with flat maintenance
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Jane,
We are very pleased to see that you have been impressed by the overall service you have received from Kent at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Perfect score
Karen Filson deserves the perfect score!
Imagine if all prospective tenants could enjoy similar service - the experience would be a lot more bearable.
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Ken,
Thank you for your review of Thornley Groves.
Karen will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
It was great having you as our agents…
It was great having you as our agents with our stay in eastham rake, all our concerns that has been raised was been dealt. Godbless
July 30, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Jeniffer,
We are very pleased to see that you have been impressed by the overall service you have received from Thornley Groves, thank you for taking the time to leave a review!
Kind regards,
Customer Care Team
On a few occasions now i have visited…
On a few occasions now i have visited properties which are listed by Thornley Groves, Kelly has shown me round the properties and i have always found Kelly to provide an ecellent service and knowledge, politeful and more than happy to help with inquiries.
Paul Acquisitions executive Divrse Ltd
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Paul,
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Kelly. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Great customer service
Great customer service! I spoke with Tomas Peers on the phone, very friendly and quickly resolved my issue.
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Matt,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Tomas.
We really appreciate your kind words!
Kind regards,
Customer Care Team
I was a LL with them for several years
I was a LL with them for several years. As time went on there were more & more problems. I decided to drop them as agents and that is when the real problems started. Absolute shower who created several problems for my self & the tenant just because they lost the business. Staff were rude and costs were high. My new agency are a delight to deal with and costs are much reduced. As a LL I would never use or recommend Thornley Groves to anyone. Also I am now in contact with the tenant who has been in the property for over 6 years and some of the information she has given me concerning how she was treated by Thornley Groves is appalling. As a tenant I doubt she would ever recommend Thornley Groves
July 28, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Robin,
Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience, and the level of service you received. We aim to provide a professional and respectful service to both landlords and tenants, so we are disappointed to read your comments.
We take your feedback seriously and would welcome the opportunity to review your concerns in more detail. If you would be willing to do so, please contact us directly at complaints@thornleygroves.co.uk with further information.
Kind regards,
Customer Care Team
Very poor
Very poor communications. Terrible passing the buck between team memebrs resulting in tenants paying for something that they had opted out of 6 months previous. Would not recommend at all.
July 29, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear AMR,
Thank you for taking the time to leave your review. We're sorry to hear that you were unhappy with your experience. We take communication and customer service seriously, and we are disappointed to read your comments.
We are unable to verify the circumstances you've described based on the information provided, but we would welcome the opportunity to discuss your concerns and review the matter further. If you wish to do so, please email us at complaints@thornleygroves.co.uk.
Kind regards,
Customer Care Team
Courtney was so lovely
Courtney was so lovely, and informative. She gave us constant updates and we ended up getting the perfect house. Thank you so much Courtney!
July 24, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Courtney. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Jeovely was brilliant in her job
Jeovely was brilliant in finally getting the gardens front and rear cut back after neglect for months. Also to arrange to have the rotting garden waste removed after some weeks delay. This young lady is very competant in her job. Thankyou Jeovely
July 1, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Robert,
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Jeovely. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Responsive Service
Katie Garner @ Thornley Groves has managed my Manchester flats for many years now. I have always found her responsive, helpful and proactive :-) - thank you Katie
July 28, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Leigh,
Thank you for taking the time to leave Thornley Groves a five star review, highlighting your experience with Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Olivia was a pleasure to work with!
Olivia was a pleasure to work with!
July 20, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Olivia.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Rebekah McCabe is freindly and…
Rebekah McCabe is freindly and professional, appreciated.
July 22, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Ho Frank,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Rebekah. Rebekah will be delighted that you took the time to acknowledge her service!
Kind regards,
Customer Care Team
SO HAPPY WITH OUR RELATIONSHIP MANAGER
Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she has dealt with it very efficiently and smoothly. She has now achieved a fair revised rent based on the work that has been done. We are happy all round and ten out of ten for Delci.
July 24, 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sue,
We are very pleased to see that you have been impressed by the overall service you have received from Delci, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
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