Thorntons Solicitors Reviews 

3,333
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, clear legal guidance, and deeply compassionate attitude throughout various property sales and purchases. Many people emphasize that ongoing communication is consistently prompt and reassuring, which successfully takes the stress out of complex transactions and legal procedures. Some reviewers were not happy with communication issues, noting specific instances where they felt dismissed, misunderstood, and entirely unsupported during the process. A few consumers also reported experiencing significantly delayed responses and a lack of proper follow-up when requesting urgent updates from their assigned legal representatives.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism, efficient handling... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers were consistently... See more

Response time

Reviewers highlight positive aspects of response time, noting that emails and telephone queries are answered... See more

User experience

Customers consistently note positive experiences with user experience, describing the house sale and purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never sold a house before, and coming to selling in less than ideal circumstances, we were very apprehensive and anxious about the process. Our solicitor Jenna made us feel much more at ease, a... See more

Rated 5 out of 5 stars

Recently was referred to Thorntons by our estate agent to help with the sale of our home. Katherine McGill looked after us and was amazing at every turn. Communication was first-class and prompt when... See more

Rated 5 out of 5 stars

We sold our house with Thorntons. Ellen Hunter dealt with our sale. Every step of the way we were kept informed and nothing was too much trouble when we had questions. We could contact Ellen and recei... See more

Rated 5 out of 5 stars

I sold my old property and recently purchased a new one. In both cases I dealt with Sandra and I could not have asked for a better person.She is knowledgeable, compassionate and guided me through ea... See more


Company details

  1. Lawyer
  2. also in
  3. Divorce Lawyer
  4. Employment Attorney
  5. Law Firm
  6. Personal Injury Attorney
  7. Real Estate Attorney

Information provided by various external sources

Thorntons Solicitors is a leading Scottish law firm, offering a full range of legal services to individuals and businesses through our offices in Dundee, Angus, Perth, Fife and Edinburgh.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,333)

370 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend Thorntons…

I highly recommend Thorntons Solicitors! We worked with them on a residential property purchase, and the entire process went exceptionally smoothly. The legal team demonstrated high professionalism and attention to detail, clearly outlining all legal nuances and checks. All questions were resolved promptly, and the communication was extremely transparent and pleasant. Thank you for the great work and peace of mind during such an important life step!

September 14, 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We couldn’t be happier with the service we received from Katherine throughout the sale of our house. From start to finish, Katherine was professional, friendly, responsive and kept us informed every step of the way.

We really appreciated Katherine's hard work, attention to detail and commitment to getting everything completed. We would have no hesitation whatsoever in recommending them to anyone looking for a solicitor. An excellent service from beginning to end — thank you!

September 7, 2026
Rated 5 out of 5 stars

Great service

Had an absolutely great experience with Thorntons from start to finish. Very fast service!

September 3, 2026
Rated 5 out of 5 stars

Accident Compensation Claim, but so much more!

Katie was absolutely brilliant throughout my compensation claim following a car accident. The process took time, but she kept me informed, explained everything clearly and was always patient and reassuring when I had questions.

What I appreciated most was that Katie understood the accident had affected me in ways that went far beyond the initial physical injuries. I never felt rushed, dismissed or like I was simply another claim to deal with.

She worked hard to achieve a really positive outcome for us, and I’m genuinely grateful for all her help and support. I wouldn’t hesitate to recommend Katie to anyone needing someone professional, approachable and firmly in their corner.

September 17, 2026
Rated 5 out of 5 stars

Exceptional!

I received a telephone call from 'Daniel' this morning regarding help I am very seriously in need of regarding a Will due to the inefficiency of another firm. I found him to be exceptional: Friendly, kind, understanding and an absolute credit to Thorntons.
My only wish now is that they have a contentious probate solicitor with the technical litigation expertise to handle a Discretionary Trust dispute.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Increadible service with Thorntons Law

Increadible service with Thorntons Law, have never dealt with a solicitors that were so excellent at communication. James Martin worked increadibly hard and was so kind and patient with us throughout our house purchase process. Always worked promptly to complete the process as quickly as possible for us. Couldnt have asked for any better ❤️.

September 16, 2026
Rated 1 out of 5 stars

Beware of being stung by this company…

Beware of being stung by this company should you be in the unfortunate position, as I was, of being called to police interview. I employed Baktosch Gillan, Litigation Solicitor at Thorntons in Dundee, at short notice back in mid July, when I was unexpectedly required to attend Dundee police station following a completely spurious allegation. I paid £1200 to Thorntons upfront for Baktosch to attend. He met with me for five minutes before the police interview, and gave me one piece of advice, to say 'no comment' to every question (I didn't know at the time that this is standard practice in Scotland). Following the interview, he sent me a further invoice for £600 for 'all advice, meetingss, telephone calls and correspondence with you' up until the end of the month. This had amounted to a single email asking if he could be of any further assistance, to which I had replied in the negative. So I paid £1800 all together for a one-line piece of advice (to say 'no comment') which required Baktosch to have absolutely no knowledge of the case. Please don't employ Thorntons and get caught out, if you find yourself in a similar position to me. It is stressful enough to be accused of something you haven't done without being fed upon by such an unprincipled solicitor at the same time. Please make use of the solicitor provided free of charge by the police, or simply remember that any solicitor will give you the same advice for a police interview, to remain silent. It seems a strange system that the accused are allowed or even expected to remain silent but that's just the way it is in Scotland (unlike England). And above all, good luck

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Flat Sale - Quick, efficient and easy!

I worked with several members of the Thorntons team and they were all very efficient and quick to respond. Laura in particular made the job of selling my flat quick and easy. Would highly recommend using Thorntons Solicitors.

August 14, 2026
Rated 5 out of 5 stars

House purchase was made easy

House purchase was made easy. We were kept up to date with proceedings, guided on the process of a purchase and given relevant documents with written explanations as they became available. Any questions were quickly answered. Very efficient, thank you!

August 21, 2026
Rated 5 out of 5 stars

All the staff at Thorntons have been…

All the staff at Thorntons have been wonderful helping with my recent move/ They have made it all straightforward and stress free , Everyone is really nice and friendly I would certainly recommend Thorntons to anyone thinking of selling and buying property Thankyou so very much. Joy Collins and family

September 8, 2026
Rated 5 out of 5 stars

Claim on vehicle injury

I was extremely happy with my service as Thorntons Solicitors dealt with claim as the third party was foreign but they got it done with no anxiety on my side and got me a payout exceeding what I was expecting.

September 7, 2026
Rated 5 out of 5 stars

All of the team were very professional…

All of the team were very professional from The estate agents admin staff to paralegal and solicitor. They continued to update me on everything that was going on from appointments made to those that were cancelled to all notes of interest and offers made. It was a very seamless process from start to finish. And the new buyers of my home were under a tight timeline to get the offer through and accepted the team performed under this pressure and delivered.

September 4, 2026

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