Three Pin Power Reviews 62

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Although I did not purchase from the site, I had a pleasant experience with the customer service. They done their best to get me the best deal possible and answered all of my questions. I found th... See more

Rated 5 out of 5 stars

I was looking for an electric scooter for my partner but didn’t know much about them. The guys at Three Pin Power were very patient and helpful in narrowing down what I needed. They went above and bey... See more

Rated 4 out of 5 stars

Lovely machine, only a slight problem with the cable management, but this was only a small problem easily solved. Overall, a great machine albeit a bit frightening on my first sortie!!

Rated 5 out of 5 stars

Excellent communication throughout the whole process from start to finish. The product was a fantastic price already, and a further discount was added. Really pleased with my e-bike (Eleglide T1 Step-... See more

Company details

  1. Bicycle Store

Written by the company

Three Pin Power is a specialist online retailer in electric bikes and electric scooters. We are here to make sustainable living more accessible, to allow our customers to be kinder to themselves, as well as the planet. Get in touch with us today & we will talk through your wants & needs to allow you to choose the electric ride which is right for you. For every sale we make, we plant a tree to offset our carbon footprint.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 3 out of 5 stars

Ordered 2 bikes

Ordered 2 bikes , so spent a lot of money , only 1 turned up , so contacted 3 pin who said the courier was at fault , they said they would keep me updated , but I never heard from them at all , had to wait nearly another week for 2nd bike to turn up and when it did packaging was damaged, sent photos to 3 pin who thanked me , but really didn’t seemed bothered at all , but they stated by email I would need to consult there returns policy if there where problems with the 2nd or 1st bike . not built bikes yet , just hope there as good as the web site promised, not sure what to make of the company, but I’m not happy with there customer service

April 11, 2023
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Reply from Three Pin Power

Hi Robert,

Thank you for your feedback although I am sorry to hear that you are not satisfied with the service that we have provided on this occasion.

Whilst delays in the courier network are out of our hands, we will be learning from your experience to ensure that we communicate more regularly to customers with delivery delays.

We thanked you for the delivery photos & referred you to our returns policy to ensure you had all the required information to hand if there is any damage to the bike on installation. This helps us speed up the returns process if needed.

We are sorry for the inconvenience this has caused you and assure you this is not the service we want to provide. We have taken on your communication feedback and will be reviewing internally to ensure we have better customer service moving forward.

Many thanks,
The Three Pin Power Team

Rated 5 out of 5 stars

Great purchase

Great purchase and saved lots of money.
Really enjoying getting back on a bike at nearly 70 years of age and with the electric motor a real bonus without spending thousands.

April 11, 2023
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Reply from Three Pin Power

Hi Don,

Thank you for the 5* review & we love that fact you are enjoying your new e-bike!

Happy riding!

The Three Pin Power Team

Rated 5 out of 5 stars

OMG at last a company that delivers…

OMG at last a company that delivers what it promises.
Best price best customer care and delivery should be 10 stars.

Buy from these guys

April 11, 2023
Unprompted review
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Reply from Three Pin Power

Hi John,

Thank you so much for your 5* review! It's a shame you can't give 10 stars!

Enjoy your new ebike!

The Three Pin Power Team

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Rated 5 out of 5 stars

Can’t believe how quickly I got my…

Can’t believe how quickly I got my delivery bike was all I expected and more so pleased with it one very happy customer 😁

April 2, 2023
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Reply from Three Pin Power

Hi Joan,

Thank you for your 5* review!

We always strive to deliver as quickly as possible & we are glad you like your new ebike! Enjoy!

The Three Pin Power Team

Rated 5 out of 5 stars

I bought the eliglade tankroll & the…

I bought the eliglade tankroll & the costumer service was brillaint, any time I needed a chat they was there on the chat feature with fast replies, very helpful progressional company.

As for the bike, it’s great !!!! Not hard to set up, Great buy worth the money !!!

March 30, 2023
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Reply from Three Pin Power

Hi Stephen,

Thank you very much for the 5* review!

We love to hear you think the tankroll is great & we could help you figure out your queries!

Enjoy the bike & happy riding!

Three Pin Power

Rated 5 out of 5 stars

Electric bikes purchased.

First purchase from this company and cannot fault the experience. The website was easy to use and ordering was simple. Price was the most competitive and delivery was within the estimated time period. We knew where our order was at every stage. We recommend this company and would have no hesitation in purchasing from Three Pin Power again

March 28, 2023
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Reply from Three Pin Power

Hi Paul,

Thank you so much for the 5* review! We glad you liked the service!

Please come back to us if you ever decide to purchase another e bike or scooter! :)

Regards,
Three Pin Power

Rated 5 out of 5 stars

2nd bike same excellence

2nd bike same excellence. Delivered in five days. Top company!

March 28, 2023
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Reply from Three Pin Power

Hi Neil,

Thank you so much for your second purchase from us! We hope you both enjoy your e-bikes! :)

Regards,
Three Pin Power

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Rated 5 out of 5 stars

Great service

Great service, great price on the bike and fast delivery

March 25, 2023
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Reply from Three Pin Power

Hi Brendon,

We appreciate the review!

Regards,
Three Pin Power

Rated 5 out of 5 stars

Can't fault it

Can't fault it, motor kicks in a soon as you start to pedal on assist level 5. I've got one that's similar but is a few years old, I was advised to get a new one. So I chose the eleglide T1 step through, and I'm not disappointed. It's just as good if not better than my previous ebike. The discount I received from Three Pin Power makes it even better value.

March 14, 2023
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Reply from Three Pin Power

Hi Alison,

Thank you for the 5* review & happy to hear you are enjoying your new bike!

Regards,
Three Pin Power

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.
Quick delivery
Great quality bike

March 2, 2023
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Reply from Three Pin Power

Hi Bev,

We appreciate the kind words! It means a lot to us.

Regards,
Three Pin Power

Rated 5 out of 5 stars

Bike purchase

Good company to deal with, quick delivery

February 28, 2023
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Reply from Three Pin Power

Good afternoon Mr Suter,

We really appreciate the 5* review! Thank you!

Regards,

The Three Pin Power Team

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Rated 5 out of 5 stars

Brilliant service

I've never used this company before or had an electric bike. Firstly I had to split with alot of money on something I wasn't sure about but their description sounded encouraging, I you tubed the bike, an eleglide T1, then purchased it and got an extra appreciated £100 off. The reason I'm giving 5 stars is for their customer service, the little chat box, it's not a robot, it's a very helpful friendly human that responded very quickly and out of hours, put my mind at rest and answered my questions no problem. I'd give 6 stars for the fact the bike turned up after 3 days of ordering and i put it together on my own in 40mins, not bad for a girl! Good job all at three pin, you've got it right! Thanks for me bike 🚲 I love it 😀

February 23, 2023
Unprompted review
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Reply from Three Pin Power

Hi Jo!

Thank you so much for your 5* review!

We try our best to get back to our customers asap no matter what time of day. Appreciate the shoutout on fast delivery as well, something we pride ourselves on!

Enjoy your new bike, we are glad you love it! 👊

Regards,

The Three Pin Power Team

Rated 5 out of 5 stars

The company values helping more people…

The company values helping more people have access to eco-friendly transport. The Eleglide M1 E-bike was the best value for money out there through an offer. They delivered the bike to me in Northern Ireland on a Saturday within a week with no problems. I put it together when it come and pumped up the tires bike is great for over 10+ miles on the assist level 5 it eats the hills pretty well.

January 29, 2023
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Reply from Three Pin Power

Hi Cameron,

Thank you for the review & we are pumped you enjoy your Eleglide M1 as well as the service we provided!

All the best,

The Three Pin Power Team

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Rated 5 out of 5 stars

Brilliant Service

Excellent Service and Excellent Delivery.

February 2, 2023
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Reply from Three Pin Power

Thank you for the kind words Sean!

The Three Pin Power Team

Rated 5 out of 5 stars

Great price

Good comms, fast delivery and competetively priced, highly recommend.

January 15, 2023
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Reply from Three Pin Power

Thank you Rachael!

The Three Pin Power Team

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