While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, noting the variety of unique and vintage items available at fair and transparent prices. Many people appreciate the quality of the items, often finding them to be well-preserved and accurately described. The staff receives frequent commendation for being helpful, friendly, and providing excellent service, making the shopping experience pleasant and easy. However, some customers have expressed dissatisfaction with the quality of certain items, mentioning issues such as receiving products that were not as described, incorrect sizing, or items that were heavily worn. A recurring concern among a minority of reviewers is the unpleasant smell of some clothing upon arrival, although many note it typically resolves after washing. There were also isolated reports of receiving incorrect items or encountering difficulties with returns and refunds.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the great range and selection of... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being incredibly kind,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the good quality items,... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the reasonable and fair pricing,... See more

Service

People report positive experiences with service. Customers highlight the helpful and personal advice... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've ordered several items from here across quite a few orders. I've only had 1 issue where the clothes were not the size that they were listed on the website, otherwise everything has arrived exact... See more

Company replied

Rated 4 out of 5 stars

Good price and good conditioned clothes, only complaint would be the smell of the clothes, i just ordered a ralph lauren zip, and i dont want to exaggerate, but it smelled like cat poop, so i just put... See more

Company replied

Rated 4 out of 5 stars

Excellent range of clothing at a range of price points and condition. Descriptions accurate for the items I have ordered so far. Well managed website and helpful size / measurements…. Sizing still can... See more

Company replied


Company details

  1. Vintage Clothing Store

Written by the company

Home to the best vintage clothing on the planet - shop vintage men's and women's collections; 70s, 80s, 90s and festival clothing. Your online Thrift store.


Contact info

4.0

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and experience.

Great quality and experience.
Ordered a carhartt jacket and it was too big, returned and my refund was in my account within a couple of days.
Ordered another in a different size and received it 3 days later.
The quality of the clothing is also great. Pictures and description exactly reflect the condition of the garments. Really pleased & would definitely order from again.

January 10, 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

We are very glad to hear you are happy with your experience shopping with us! Thank you for you feedback.

Advertisement
Rated 4 out of 5 stars

I got my jacket .

I got my jacket .. the jackett was in perfect condition .. the thrifted team was always nice and helpful 🥶

January 9, 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hey Ingo, thanks for the review! Really glad you're happy with it. :)

Rated 3 out of 5 stars

Incorrect sizing

Ordered 38W Levi jeans, when arrived - the jeans turned out to actually be 36W.

January 8, 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi, I'm really sorry about this issue. Drop us an email at theteam@thrifted.com and we can try and rectify this for you.

Rated 2 out of 5 stars

I recently bought a pair of Carhartt…

I recently bought a pair of Carhartt carpenter trousers and i bough a size 37w 31l and i recived 38w 31l and thats not really the point but then i looked closely and i Think these are fake because the tag is really wierd and the text isnt clear is kind of blurry and from other pants i have seen the tag looks diffrent and the meterial is also very thin and there isnt any Washing instructions which is wierd and Why is Think my pants is fake i have spend 53 eu on Them and was happy to get Them only to be dissapointed

January 5, 2024
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Sofus,

We are very sorry to hear you are experiencing issues with your order, we check each items authenticity thoroughly.

If you believe we have made an error please contact us at theteam@thrifted.com so we can resolve this issue for you.

Rated 1 out of 5 stars

I recently bought a carhartt hoodie for…

I recently bought a carhartt hoodie for 70€. And it stood that it was in very good condition. But the hoodie were really nasty with hairs and fluff everywhere. Even after washing it. The hoodie pocket was also nasty with hairs, fluff and old dirt. For the price I payed and the supposed condition: im not happy with the experience.

December 29, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Isac,

We are very sorry to hear about this, please send us an email at theteam@thrifted.com so we can look into this for you.

Advertisement
Rated 5 out of 5 stars

Thrifted (Your Online Thrift Store)

I ordered a vintage hoodie with my school's name on it. I got it for $15 compared to $50 from other websites. It came all the way from the UK to the United States and the shipping price was even cheap! It kept me informed the whole way when it came to tracking my package, email updates and all!!! Would shop here many times again!!! 10 stars!!

December 22, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

Thank you for your feedback, we are very glad to hear you are happy with your order!

Rated 2 out of 5 stars

Lack of customer support

So far it hasn’t been too bad, however I have been trying to contact their team for days and I get nothing back. All I want to do is cancel an order as what I ordered was the wrong size. They have not gotten back to me even after several emails.

December 29, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi David,

We are very sorry for the delay in getting back to you, we are closed over the weekends and on Bank Holidays. I have sent you an email this morning!

Rated 1 out of 5 stars

Terribly disappointed

Terribly disappointed. I received two Patagonia jackets and apart from the fact that they took a month to arrive (even though the website says 4-5 days for delivery), they were also in very bad condition. Worn sleeves and knots in the fleece fabric with fluff and hairs that didn't go away even after washing. And all this while on the site they mentioned that the two jackets I bought are in very good condition. I will definitely not buy again.

December 7, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Angelos,

We are very sorry you have experienced these issues. Please send us an email at theteam@thrifted.com so we can look into this and get it sorted for you.

Rated 5 out of 5 stars

Great product!

My experience with Thrifted has been great.

The clothes are in super good condition and fit perfectly.

The shipping process was smooth as well and the parcel arrived at my doorstep with no issues at all!

Highly recommend it for all vintage lovers.

October 27, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Roni,

Thank you for the 5 star review! We really appreciate your feedback.

Best, Aimee

Advertisement
Rated 1 out of 5 stars

dodgy

dodgy, misleading black friday email promo from their digital marketing agency pretending to be addressed to someone else. Titled "[Internal - sale issue & low stock]" so obviously I'm going to read it. I've requested to get unsubscribed countless times now but I keep getting them

November 23, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

Thank you for your feedback! We are sorry you are having issues unsubscribing, please send us a message so we can grab your e-mail and remove you from the list.

Rated 1 out of 5 stars

Their Black Friday email promo is…

Their Black Friday email promo is probably a made up "internal email meltdown" where they try to force people to believe that their stock is running low and pretend that it is an internal email meant to be sent to their team. The worst ad imaginable followed by a copy pasted reply.

November 25, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

Thank you for your feedback! The marketing team has been made aware. If you have trouble unsubscribing, please drop us a message and we can get you off our list.

Rated 5 out of 5 stars

Worth a look

Hi my first time buying from this company. Ordered a jacket. Great condtion , great price & swift delivery. All over a good experience. Will shop there again. Angela

November 9, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hey Angela, appreciate the review! Thank you for shopping with us.

Advertisement
Rated 5 out of 5 stars

No issue

No issue, clothes are in good condition, clean and the photos showed all the stains with the little arrow stickers, I didn't find anything unexpected.

The sizes are accurate and I think it shows some basic level of care that an item is listed as size 6 when the label says 8. Everything seems properly measured

November 6, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hey Natalia, thank you so much! It's good to hear you're happy with your order. :)

Rated 5 out of 5 stars

Go ahead and treat yourself

Great selection online of just about every type of clothing you could want. Their in person £20 per kilo sales are also a brilliant idea and well worth popping along to.

Bargains to be had, and even helps keep environmental waste down by repurposing perfectly wearable items!

November 11, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hey Nick, thank you so much for the kind words! We're happy you're pleased with our service.

Rated 5 out of 5 stars

bargain!!!

lots of options, good music and friendly staff !

November 11, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi, thank you for your review! I'm glad you enjoy shopping with us at the kilo sale. :)

Rated 5 out of 5 stars

The staff are so friendly and helpful!

The staff are so friendly and helpful!! The layout is very well thought out so it makes looking through easy.

November 11, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi! I'm so glad you enjoyed your time at the kilo sale, stay posted for the next one. :)

Advertisement
Rated 1 out of 5 stars

Ordered a coat and it was not as…

Ordered a coat and it was not as described, it’s significantly worse condition. You don’t get a refund of the original postage, and you have to pay to return so I’m down £7, not great!

November 3, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hey Sam, I'm so sorry you weren't happy with your order! Send us an email over at theteam@thrifted.com and we can sort this for you.

Rated 5 out of 5 stars

First class service

I was a little dubious at ordering after seeing the recent negative reviews but I’m glad I did!
First class service from start to finish.
Great price, great product and super fast delivery.

November 6, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Chantelle,

Thank you for your review, we are very glad you were happy with your order.

Best, Aimee

Rated 1 out of 5 stars

Buy at your own risk

Ordered a pair of denim shorts that were listed as 34 waist. They arrived and were 36 waist on the label and in size. I spend £3.50 returning them and the time to go to the post office etc. I have still not received the money for this despite being promised on multiple occasions. How anyone can expect to run a successful company in this way is beyond me.

October 12, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Jack,

We are very sorry about this inconvenience. Please can you send us and email including your order number so I can look into this for you.

Best, Aimee

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look