I've ordered several items from here across quite a few orders. I've only had 1 issue where the clothes were not the size that they were listed on the website, otherwise everything has arrived exact... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Home to the best vintage clothing on the planet - shop vintage men's and women's collections; 70s, 80s, 90s and festival clothing. Your online Thrift store.
3 Cliffside Trade Park, Motherwell Way, RM20 3XD, Grays, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and experience.
Ordered a carhartt jacket and it was too big, returned and my refund was in my account within a couple of days.
Ordered another in a different size and received it 3 days later.
The quality of the clothing is also great. Pictures and description exactly reflect the condition of the garments. Really pleased & would definitely order from again.

Reply from Thrifted
I got my jacket .. the jackett was in perfect condition .. the thrifted team was always nice and helpful 🥶

Reply from Thrifted
Ordered 38W Levi jeans, when arrived - the jeans turned out to actually be 36W.

Reply from Thrifted
I recently bought a pair of Carhartt carpenter trousers and i bough a size 37w 31l and i recived 38w 31l and thats not really the point but then i looked closely and i Think these are fake because the tag is really wierd and the text isnt clear is kind of blurry and from other pants i have seen the tag looks diffrent and the meterial is also very thin and there isnt any Washing instructions which is wierd and Why is Think my pants is fake i have spend 53 eu on Them and was happy to get Them only to be dissapointed

Reply from Thrifted
I recently bought a carhartt hoodie for 70€. And it stood that it was in very good condition. But the hoodie were really nasty with hairs and fluff everywhere. Even after washing it. The hoodie pocket was also nasty with hairs, fluff and old dirt. For the price I payed and the supposed condition: im not happy with the experience.

Reply from Thrifted
I ordered a vintage hoodie with my school's name on it. I got it for $15 compared to $50 from other websites. It came all the way from the UK to the United States and the shipping price was even cheap! It kept me informed the whole way when it came to tracking my package, email updates and all!!! Would shop here many times again!!! 10 stars!!

Reply from Thrifted
So far it hasn’t been too bad, however I have been trying to contact their team for days and I get nothing back. All I want to do is cancel an order as what I ordered was the wrong size. They have not gotten back to me even after several emails.

Reply from Thrifted
Terribly disappointed. I received two Patagonia jackets and apart from the fact that they took a month to arrive (even though the website says 4-5 days for delivery), they were also in very bad condition. Worn sleeves and knots in the fleece fabric with fluff and hairs that didn't go away even after washing. And all this while on the site they mentioned that the two jackets I bought are in very good condition. I will definitely not buy again.

Reply from Thrifted
My experience with Thrifted has been great.
The clothes are in super good condition and fit perfectly.
The shipping process was smooth as well and the parcel arrived at my doorstep with no issues at all!
Highly recommend it for all vintage lovers.

Reply from Thrifted
dodgy, misleading black friday email promo from their digital marketing agency pretending to be addressed to someone else. Titled "[Internal - sale issue & low stock]" so obviously I'm going to read it. I've requested to get unsubscribed countless times now but I keep getting them

Reply from Thrifted
Their Black Friday email promo is probably a made up "internal email meltdown" where they try to force people to believe that their stock is running low and pretend that it is an internal email meant to be sent to their team. The worst ad imaginable followed by a copy pasted reply.

Reply from Thrifted
Helpful customer service and great products

Reply from Thrifted
Hi my first time buying from this company. Ordered a jacket. Great condtion , great price & swift delivery. All over a good experience. Will shop there again. Angela

Reply from Thrifted
No issue, clothes are in good condition, clean and the photos showed all the stains with the little arrow stickers, I didn't find anything unexpected.
The sizes are accurate and I think it shows some basic level of care that an item is listed as size 6 when the label says 8. Everything seems properly measured

Reply from Thrifted
Great selection online of just about every type of clothing you could want. Their in person £20 per kilo sales are also a brilliant idea and well worth popping along to.
Bargains to be had, and even helps keep environmental waste down by repurposing perfectly wearable items!

Reply from Thrifted

Reply from Thrifted
The staff are so friendly and helpful!! The layout is very well thought out so it makes looking through easy.

Reply from Thrifted
Ordered a coat and it was not as described, it’s significantly worse condition. You don’t get a refund of the original postage, and you have to pay to return so I’m down £7, not great!

Reply from Thrifted
I was a little dubious at ordering after seeing the recent negative reviews but I’m glad I did!
First class service from start to finish.
Great price, great product and super fast delivery.

Reply from Thrifted
Ordered a pair of denim shorts that were listed as 34 waist. They arrived and were 36 waist on the label and in size. I spend £3.50 returning them and the time to go to the post office etc. I have still not received the money for this despite being promised on multiple occasions. How anyone can expect to run a successful company in this way is beyond me.

Reply from Thrifted
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.