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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, noting the variety of unique and vintage items available at fair and transparent prices. Many people appreciate the quality of the items, often finding them to be well-preserved and accurately described. The staff receives frequent commendation for being helpful, friendly, and providing excellent service, making the shopping experience pleasant and easy. However, some customers have expressed dissatisfaction with the quality of certain items, mentioning issues such as receiving products that were not as described, incorrect sizing, or items that were heavily worn. A recurring concern among a minority of reviewers is the unpleasant smell of some clothing upon arrival, although many note it typically resolves after washing. There were also isolated reports of receiving incorrect items or encountering difficulties with returns and refunds.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the great range and selection of... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being incredibly kind,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the good quality items,... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the reasonable and fair pricing,... See more

Service

People report positive experiences with service. Customers highlight the helpful and personal advice... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've ordered several items from here across quite a few orders. I've only had 1 issue where the clothes were not the size that they were listed on the website, otherwise everything has arrived exact... See more

Company replied

Rated 4 out of 5 stars

Good price and good conditioned clothes, only complaint would be the smell of the clothes, i just ordered a ralph lauren zip, and i dont want to exaggerate, but it smelled like cat poop, so i just put... See more

Company replied

Rated 4 out of 5 stars

Excellent range of clothing at a range of price points and condition. Descriptions accurate for the items I have ordered so far. Well managed website and helpful size / measurements…. Sizing still can... See more

Company replied


Company details

  1. Vintage Clothing Store

Written by the company

Home to the best vintage clothing on the planet - shop vintage men's and women's collections; 70s, 80s, 90s and festival clothing. Your online Thrift store.


Contact info

4.0

Great

TrustScore 4 out of 5

414 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not shop at this place

Do not shop at this place.
They made a mistake in filing custom, and i now have a huge fine with clear evidence that it is their fault, but they wont help and disclaims all responsibility. I have never been treated this bad and unfair.

May 15, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Flora

We are so sorry for the experience you have had, we are still working tirelessly to try and resolve this for you or help more where we can.

Please check your emails as our management team have reached out to you

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Rated 1 out of 5 stars

Ordered almost a month ago and still…

Ordered almost a month ago and still not delivered

April 9, 2023
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Reply from Thrifted

Hi Calum,

We are very sorry to hear you are having delays in receiving your order, please send us a follow up email and we will look further into this for you.

Best, Aimee

Rated 1 out of 5 stars

Don't order here, it's just not worth it

Was really looking forward to the sweatshirt I bought here. Order took 2,5 weeks to arrive (which was way over the estimated delivery time). The order was never sent to the address I provided and I had to search for my order in neighboring towns to even locate the package, with really no help from constumer service at all. At the pickup location I had to pay an undisclosed 16 euro delivery fee (even though I had already paid 10 euros for shipping), unsure if I will ever get that money back. The sweatshirt has holes at the collar, which is quite annoying considering the website states flaws on their items but listed this as excellent condition. It just is not worth it ordering from this shop.

Final update: After weeks of emailing with customs, the courier and Trifted.com, I finally received a refund for the extra delivery fee. With all the hassle I was put through I will never order here again. If you order here, I hope you'll have a more pleasant experience than I. Otherwise, it's just not worth it.

April 24, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

I apologise for this experience - we are a very small team and we receive a large number of emails daily. We do our best to reply to all emails as quickly as possible, you should have received a response from us today!

Please feel free to chase us again if we have missed this for some reason as we would love to help you with this.

Rated 2 out of 5 stars

Haven’t received my jacket in over 3…

Haven’t received my jacket in over 3 weeks with 0 information about it…

April 16, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi there

I am sorry to hear there is a delay with your order
Can you email us at theteam@thrifted.com so we can help out!

Rated 5 out of 5 stars

great website, will shop again

absolutely lovely experience with thrifted, i ordered right before easter started so obviously it wouldn’t come in as said on their website (bank holidays and stuff like that) but after easter finished, my order was sent right away, fast delivery and the jacket itself is in very good condition and surprisingly cheaper than other websites. i do recommend to anyone who likes vintage clothing

April 13, 2023
Unprompted review
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Reply from Thrifted

Hi Asher,

Thanks for the feedback! We are very glad to hear you are happy with your order .

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Rated 5 out of 5 stars

Thank you Thrifted !

Have used Thrifted.com regularly for vintage cops as their selection is fire ! Have never had any problems with sizing & shipping, all items arrived efficiently and as photographed :)

April 2, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

Thanks for the feedback! We are glad you are happy with your order.

Rated 5 out of 5 stars

Great

Great! Lovely people

April 1, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Thank you so much for leaving us a review Jonny!

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Rated 4 out of 5 stars

I found the process of ordering and…

I found the process of ordering and getting the item too long compared to the information i got on the website when i ordered

Although they replied me very fast and i found thrifted a website i can trust in

March 8, 2023
Thrifted logo

Reply from Thrifted

Hi Dorka,

We are very sorry your order took longer than expected. We ship the majority of orders the next working day, although please allow up to 2 working days for dispatch.

Please be aware that the delivery time frames stated are provided directly from the courier, and they are only an aim, not a guarantee. Once the courier has collected this from us it should arrive in the suggested time frame.

If you have any further queries don't hesitate to send us a message - theteam@thrifted.com

Rated 4 out of 5 stars

Great jacket, bad photos on web

Great - jacket, condition as described.
Bad - pictures on the page are low quality and few of them. I was pretty hesitant about my order because of that.

March 7, 2023
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Reply from Thrifted

Hi Franka,

We are glad to hear you are happy with your jacket!

Thank you for your feedback.

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Rated 1 out of 5 stars

Counterfeit goods and not as advertised

I bought two items of clothing from this website, both turned out to be counterfeit and one was not the size advertised. A burberry polo which I tried to sell on after discovering the terrible quality of the stitching inside got me banned from ebay for selling counterfeit goods and a grey prada polo which was advertised as Medium and when it arrived it was a Small. I emailed Thrifted and the team basically told me that they can't always get the listings right because of the volume of clothes they sell. I tried to sell this prada polo on because it didn't fit me and that got me banned from Depop for selling counterfeit goods. Cheers thrifted.

October 10, 2022
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Sam - if you could please drop me an email jonny@thrifted.com with pictures of the labels of the items - I can look into this for you.
- we don’t sell fakes and on the rare occasion one gets through it will be refunded in full.

Rated 2 out of 5 stars

Bad sizing and poor quality

Bad sizing and poor condition, but still had to pay for return.

March 9, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Tara,

We are very sorry to hear that you were unhappy with your items, please send us an email at theteam@thrifted.com and we will always be happy to help.

Have a lovely day.

Rated 1 out of 5 stars

Check their refund policy before buying

Check their refund policy before buying. Not only do you not receive your shipping costs back, but they also charge you £3.50 for the privilege of returning an item that has been erroneously sized on their website. I bought a pair of ‘34” shorts’ which arrived clearly labelled as ‘32”’ in the waistband, and also very definitely a 32” waist. As a result of thrifted’s policy I’m now nearly £10 out of pocket through no fault of my own. But from a different website that accurately lists sizes/refunds when a mistake has been made on their behalf

March 15, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Liam,

We sincerely apologise for this inconvenience. We have sent you a follow up email regarding this and hope to sort this for you.

Have a lovely day.

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Rated 5 out of 5 stars

Perfect sale 5 star review

I purchased two retro Kappa tracksuit bottoms.

Their pricing is in line with Ebay sellers asking.
The products are very clean and well presented.
I paid a little extra to avoid parcelforce and the products were shipped the next working day in line with their shipping FAQ.

Overall my experience has been nothing but positive and I'm excited to finally have a good store for my old age retro needs.

March 3, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Stuart!

Thank you so much for taking the time to leave us a review! We always enjoy hearing customer feedback

Rated 1 out of 5 stars

Tag sewed on. Bad material

I bought a Carhartt vest that is clearly a vest with a sewed on Carhartt tag.

November 25, 2022
Unprompted review
Thrifted logo

Reply from Thrifted

Hi Mike
I am really sorry about this, could you please email us at theteam@thrifted.com as we would love to help with this

Rated 1 out of 5 stars

Counterfeit NFL jerseys

Bought: Vintage New York Giants Nike Jersey

This makes counterfeit look real. I mean. The only Nike about this jersey is the sewed on logos. I mean, what? Do you not go through the clothes you sell? Or are you ok with selling counterfeit sporting clothes?

March 2, 2023
Unprompted review
Thrifted logo

Reply from Thrifted

Hi,

I am so sorry about this, we check all of our items thoroughly with the team to authenticate them, however sometimes we do make errors.

Please contact us at theteam@thrifted.com and we will always be happy to help if we have made an error

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