Thriva Reviews 3,084

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 579 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the ease and painlessness of the blood sample collection process, especially highlighting the autodraw device as a significant improvement over traditional methods. Customers consistently appreciate the rapid turnaround times for results, often receiving detailed reports and doctor's verdicts within a few days, which many find quicker than conventional GP services. The service is described as excellent, with an intuitive app that makes monitoring results straightforward and provides valuable insights into health. However, some people encountered issues with the autodraw device failing to collect a sufficient sample, leading to frustration and the need for replacement kits. Additionally, a few customers reported poor communication response times and difficulties accessing their results or receiving clear information.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of use and efficiency of the... See more

Service

Customers are very pleased with the service, often highlighting its speed and efficiency, with many receiving... See more

Product

Consumers find the product to be positive, particularly praising the autodraw device for making blood sample... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the quick turnaround... See more

Quality

Reviewers highlight positive aspects of quality, particularly praising the auto-draw device for blood... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to follow instructions. Video for added assurance. I was notified when results were received and analysed. Results followed quickly, no waiting. Summary was very helpful. Results made easy t... See more

Rated 5 out of 5 stars

I've tried other blood tests and this has by far been the easiest to take. I experienced no pain (vs previous tests when I had to prick my finger) and was completed much faster than expected. Te... See more

Rated 5 out of 5 stars

The app is easy to use and to monitor your results. It’s quick and easy to obtain and send the blood test, plenty of instuctions about what can affect your tests and when to stop the supplement (shoul... See more

Rated 5 out of 5 stars

Great app to track everything which also allows you to manually enter old results from other providers such as the NHS. I selected several tests and received the blood kit within a couple of days.... See more


Company details

  1. Home Health Care Service

Written by the company

Thriva empowers you to take control of your health. Helping you to feel your best today and spend more years in good health. With personalised home blood tests, doctor-reviewed results in as little as 48 hours, and evidence-based advice, we'll help you feel your best today and long into the future.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Blood tests

Process is simple and results are quick. I really like the summary from the doctor about next steps, things I need to do to improve my health.

March 16, 2026
Rated 5 out of 5 stars

Surprisingly forgiving re: something that was not their problem.

I bought a test kit for well over £100, and almost immediately had a personal issue meaning I needed to ask for a refund. The team at Thriva would have been within their rights to say no to me, because my refund was not for any fault in their business - it was on me. I received a lovely supportive email back from Holly to say, we can definitely do that, less £15 for the costs of the kit itself (which had arrived quite fast), if I could supply my postcode, etc, just to be sure they had the right account. I then forgot to reply for 6 weeks. Again, that’s entirely on me. I sent an email this morning apologising and offering the information, got one back not an hour later, and Thriva are honouring the refund. They didn’t have to be that decent with me, the issue is all from my side - but they were, and I feel it’s only fair to give them their credit where it’s due.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sent 3 tests away on Monday at 3.45pm and had one of their results back 25 hours later! Drawing the blood can be hit or miss but perseverance is the key. Always an excellent service. Great communication. Easy to understand results. Can highly recommend.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Quick, efficient service. Good feedback report and detailed analysis of result findings.

March 11, 2026
Rated 1 out of 5 stars

I wanted to order several tests to do a…

I wanted to order several tests to do a comprehensive health check.. There was so much faffing around trying to figure out what I could order within the restraints of the sample bottles. I specifically chose Thriva because of the reviews and the autodraw device. Going to get blood drawn simply isn't convenient for me and I don't want to have someone come to my house either. The website was so difficult to use, I had to order each test separately instead of being able to add them all to the basket at once. I even had to Google some of the tests to find the Thriva page with them listed, it's like none of it is linked together, deliberately. Secondly, when you want to order multiple tests at once, you can't do it, you have to mess about doing a 'subscription', then pause it, then change all the tests and then re-start the subscription, then cancel it. Total mess around. Again, I think this is deliberately to confuse people and trick them into keeping a subscription they don't want. Then once you have managed to do that, there is no place on the website which shows easily what tests were part of each subscription and what the results were. It's such a pain, and very expensive..I wanted to do this as perhaps a 6 month or 12 month thing, but I'm reconsidering now!

March 7, 2026
Thriva logo

Reply from Thriva

Hi there,

Thank you for taking the time to leave this review, and for reaching out to our support team too. We're really glad we had the chance to speak with you directly and address some of your questions.

We completely understand the frustration around the ordering experience, your feedback has been shared with our product team for consideration in future updates to our website and ordering experience.

In terms of repeating your tests in 6-12 months, you can resume your subscription at any time and set the frequency to your preference.

We hope the guidance we provided is helpful as you work through your tests, and we'd love for this to become the regular health routine you were hoping for. Please don't hesitate to get back in touch if anything else comes up - we're always happy to help.

Best,
Thriva

Rated 5 out of 5 stars

Easy and informative

The new blood sample widget functions well. The instructions and advice regarding the sample kit are clear and practical (e.g., avoid taking a sample on a day when it would remain in a sorting office over a non-working day). The sample was processed comfortably within the advertised turnaround time. The report is straightforward and easy to understand.

March 10, 2026
Rated 5 out of 5 stars

I recently tried Thriva and had a very…

I recently tried Thriva and had a very positive first experience. The test kit arrived promptly, the instructions were clear, and the whole process was straightforward. I was particularly impressed with how quickly the results came back — I received comprehensive results within two days, which felt very efficient.
As someone new to the service, I found the platform easy to use and the results were presented in a clear, understandable way. I’m also due to have a blood test through my GP soon, so it will be interesting to compare both the results and the time it takes to receive them. Overall, a smooth and reliable first experience.

March 3, 2026

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