ThriveCart Reviews 

The support team is always efficient, responding fast and accordingly to give solution. Customer service is going the extra mile to help. I am very happy with their support and response time. And I love that the product is evolving constantly, and that we receive the news on what has been bugging, what is corrected, what is new... Thank you for your support. Edith

I put in a ticket and within in 3 hours, there was a response and the problem was fixed. Best remote customer service ever!

Thrive Cart is something that I moved to from Kajabi and I deeply regret this decision. I was sold by their checkout pages, which had so much beauty and creativity but unfortunately the system has so many bugs and I, as a result, lost so much credibility with my clients.

Sometimes they don't give access to the courses and I have to manually do this. Other times there are order bumps and they mix up the prices between the two different order bumps. Give the details of one order bump and provide a different order bump and I have to go in and manually do this again. I've had to recreate sales pages so many different times.

When I get in touch with Thrive Cart and they tell you that they're looking into this and don't actually admit there's a problem. Recently they've actually admitted there's an inherent bug in the system, but they've done nothing to resolve it. They keep expanding its growth, but they're not actually stabilising and getting rid of bugs.

Simple features of trying to change the font and trying to change the colour can take five minutes to do because you have to repeatedly put the different font colour in. If there is one text box, you're not allowed to have different colours, or it makes it very difficult to do so. It is very clunky and very glitchy, and it's been such a frustrating experience.

At the moment, I have one checkout page. I had three order bumps. I deleted one. It deleted the wrong one. Now I don't know how to put that back in, and it's moved the pricing of the one that I deleted onto the other one. This is a constant issue with Thrive Cart. They don't get in touch. There's a customer service, and they promise they will look into it but it isnt actually resolved. No doubt the person who will respond to this will say thank you so much for your feedback, we are looking into this and then nothing will happen. They're not looking at actual systems or the expertise of the developers, finding ways to resolve the issues. They just seem to think that they'll have a whole new platform and that will resolve it, and this obviously not worked. They need to get rid of the bugs and streamline user experience.

I'm so frustrated after two years, an immense amount of stress that I've had to incur, and now I'm looking to move on to a new platform. I would not recommend Thrive Cart.

Quick response and just the right answer.

Solid service and willingness to improve there brand and help clients.

I had an issue and was able to get quick and friendly help. This is plus on top of an already great product!

I added the pro feature at checkout and it was never added to my account. I then purchased it again assuming I’d made a mistake. After 6 days I STILL didn’t have access. They offer a 7 day refund policy so I decided to move forward with a refund, no need to use a platform that doesn’t give you the features you’ve paid for (twice, I might add). The refund process is long and odious, it includes multiple emails and a survey - so while I may or may not get a refund, despite submitting the initial request within 7 days, I have now wasted hours trying to set up this incredibly frustrating software. Use literally any other funnel builder - GHL, Clickfunnels, Kajabi - literally anything else.

In addition we spent literally HOURS trying to set up our funnels and it made GHL look like a dream - which is really saying something. I know I sound like an unhinged Karen, but maybe someone will read this and choose another provider.

I reached out to the support team and got an incredibly fast response. Accurate help and friendly tone. So far it is a pleasure to work with ThriveCart an its Support.

ThriveCart is the best shopping cart I've used or seen. And the customer service is very good.

The ThriveCart support is great!
The product ThriveCart itself is of course great but today I would like to explicitly mention the support team which is doing a great job!
a) fast!!! and responsive
b) helpful by trying to find a solution
c) super friendly.
In person: Karlo, thanks for your help :-)

I needed to change my account subdomain to match my new domain, and the support exceeded my expectations.

Edgar from the support team was incredibly kind, helpful, and responded almost immediately. Everything was updated in no time.

Thank you so much for your prompt support and for getting everything sorted out so quickly.

Definitely 5 stars! 🌟

Hi - the feedback tab led to nobody helping me. Using the support email someone assisted in good time. And it was helpful.

UPDATE Aug 11, 26: Still no fix for "adding students" as mentioned below. They also provide NO link or button to cancel your Academy trial, and when you search in their help or use their AI bot there is no way to cancel your trial. On top of that it says you will receive reminder emails before your trial expires, which I have not received ANY.

Original 6/30/26 I've had ThriveCart for a number of years now. I've always regretted my investment. The number one main issue was the password reset method for students. They never fixed it but instead keep trying to release new "features" rather than fix the old ones. Now they have ThriveCart Academy which they charge EXTRA for A LOT extra and it simply doesn't work. The dashboard is extremely confusing and just errors errors errors.

One example is they don't automatically move your students over. Here's the process to add them... magically be lucky enough to find the course settings (not easy to find) then click add students, a list of names comes up so you start adding one by one. Okay, but after about 10 names they run out? So then you have to type "a" a few pop up, add one by one. Next type "b" two names pop up, add them one by one. Keep in mind NOT everyone who has an "a" or "b" in their name will pop up! So eventually, you have to guess "ge" "11" anything but the names stop coming up and yet there are hundreds of students you still have to add but CAN'T!

When students get their "one time" email, it expires and they have to click another "one time" link to get in, anyway it's all a disaster

I was genuinely excited to use ThriveAcademy, but my experience has been extremely disappointing.

During my trial, I encountered constant technical issues and error messages while building my course. My students also experienced bugs while navigating the course area. Even though my course language was set to German, large parts of the student interface were still displayed in English.

I also reported a missing invoice for one of my students. The payment was received successfully, but no invoice was generated. After multiple support requests, the issue is still unresolved weeks later.

The biggest frustration came when I wanted to cancel before my trial ended. I was unable to do so because the platform kept showing technical errors. My credit card was charged anyway.

Support then directed me to a refund form that doesn't even list ThriveAcademy as a product, making it impossible to submit the requested refund request correctly. They also claimed they had sent me a cancellation link, but no link was included in their email.

What makes this especially disappointing is that many users received several additional months of free access because the platform is still under development. Despite spending most of my trial dealing with bugs and unresolved issues, I was denied any extension and charged immediately.

The platform has potential, but in its current state it feels unfinished. The technical issues combined with the handling of customer support have left me with very little confidence, and I've decided to move to a different platform.

Superfast and helpful support who solved my problem.

I had an issue with my upgrade to Pro+. Sent in a ticket to support, and the issue was addressed in less than 10 minutes with my account features functioning as expected. Great support response time.

Response time and professionalism was another level. Great work

The customer service is top notch and the price for the products is truly unbeatable

I will say that I've had more than my share of problems with TC. So why the 5* rating? Because their support is amazing. One of the problems I had they said would take a complete product redesign to fix. But here's the thing: they DID it. I don't always get the answer I want to hear, but I get an answer from someone who seems to genuinely want to help. The product occasionally makes me crazy, but their support and tutorials are amazing and once things are set up... they work!

best business investment ive done in a decade. my Convertion Rate went up by 1000%+ compared to my old system, and everything just works. cant recommend it enough. The one time payment deal they have is old school, in the best possible way.