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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its exceptional user-friendliness and intuitive design, making the process of submitting and tracking reimbursements straightforward and stress-free. Many people highlight the speed and ease of the reimbursement process, often noting quick turnaround times and hassle-free experiences. The website itself is frequently described as well-designed, navigable, and simple to use, contributing to a seamless overall experience. However, some people were dissatisfied with aspects of customer service, reporting difficulties with onboarding and a lack of clear responses. A few other people also felt that the product itself could be confusing, with some experiencing issues with reimbursement approvals due to merchant codes or finding the user interface challenging to navigate.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Customers had positive experiences with refunds, highlighting the ease of use and quick processing times.... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of use and navigation. Many customers... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report that the onboarding process has... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciate the variety of gear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience using Thrive pass. The support team responded to my query in a very short time and made the process smooth. I also appreciated the quick turnaround time that my reimbursem... See more

Rated 5 out of 5 stars

Easily and simple. I got a clear response to my initial inquiry, purchased the equipment, and got reimbursed faster than expected.

Rated 5 out of 5 stars

It was incredibly easy to upload my receipt for reimbursement. The site provides clear and concise instructions, making the process simple and the turnaround super quick.

Rated 5 out of 5 stars

I was invited to participate in a Wellness program through my employer. The program provides reimbursements for health and wellness incentives, which helps encourage healthier habits. I appreciate... See more


Company details

  1. Electronics & Technology

Written by the company

We personalize benefits. You thrive as the employer of choice.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Thrivepass charged me $69.00 for paints…

Thrivepass charged me $69.00 for paints that were sent from Amazon and cost $40.00. They pocketed $29.00 of my employer’s money that they set aside for my account.

October 17, 2023
Unprompted review
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Reply from ThrivePass

Hi Tiffany,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that you had a less than satisfactory experience using your ThrivePass benefit. We understand how important it is for our users to receive good value for their purchases.

Please note that the prices available on our Marketplace are reflective of the current prices listed on Amazon at the time of purchase, and these prices may fluctuate based on different factors. We understand how frustrating this can be and apologize for any inconvenience you may have faced.

Your satisfaction is important to us, and we're here to help. If you have any further questions or need assistance with your ThrivePass benefit, please don't hesitate to reach out to our Support Team at support@thrivepass.com. Our dedicated team is ready to address any concerns or issues you may have, and we'll do our best to assist you.

Best,
The ThrivePass Team

Rated 5 out of 5 stars

ThrivePass is a great benefit to have

ThrivePass is a great benefit to have, almost too good to be true. You think there must be a catch but they almost seamlessly integrated with my employer and when I did have a specific question about a reimbursement they were very pleasant, responsive and gave a clear and easy to understand answer. I would tell any employer they deliver what they promise and this benefit will not frustrate your employees.

October 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience. Website super easy to navigate, selecting the type of claims I want to make and submitting the receipts is very simple and a fast process. I really enjoy it.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Reimbursement made easy!

Thrivepass makes it so easy to obtain health and wellness products through their website or approve products from other vendors for reimbursement. So glad I have this company benefit!

September 19, 2023
Unprompted review
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Rated 4 out of 5 stars

More than just another spending account

It's more than just a Lifestyle Spending Account. It's a health and wellness spending account that understands that mental and physical health options are different for different people.

Their support were great, when I contacted them for clarification prior to submitting a claim. And there's no real messing around with different accounts, it all goes through my employer.

About the only thing I can say that detracts me is the browsing through categories. I'd prefer to be able to hit back and be where I was in the list, rather than back at the beginning of the list.

Keep up the great work to all the wonderful people at ThrivePass

May 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Clear and Easy benefit

It was easy to determine what we are allowed to use our thrivepass benefits for and it was easy to plan that out, make the purchase, and submit for a re-imbursement.

When our company changed hands a lot of concern was felt in regards to benefits, but this has been a pleasant improvement if anything. Previously we could not use these equivalent benefits to purchase something like a bicycle, which I think is a very practical and effective health investment, but now we can. Additionally some things that people voiced their concerns about have appeared as supported by Thrivepass now.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Saving time

I don't have to submit a new bill every month they just automatically put the money in my bank account each month after the initial first time. It saves time on my end.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

My questions were answered fast , and the program was very flexible for what you could buy. I purchased a new snowboard, and the payment was credited to my bank account quickly.

February 16, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to Use and Quick Response

My experience using ThrivePass was very easy and fast. I sent in my receipt via the ThrivePass portal and received my reimbursement within a few days. Pretty much an effortless process and I experienced no problems or issues. All in all a very positive and simple transaction.

May 5, 2023
Unprompted review
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