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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly and intuitive nature of the platform, making processes seamless and easy to navigate. Many people highlight the quick turnaround time for reimbursements, often receiving approval and funds faster than expected. The website is frequently described as well-designed and easy to use, simplifying the management of benefits and health incentives. However, some people mentioned difficulties with the onboarding process and found customer service to be severely lacking. A few other people also felt that the user web application was difficult to use, with some reports not making sense and login issues.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently highlighting the platform's ease of use and... See more

Refund

Reviewers express satisfaction with the refund process, highlighting its ease of use and speed. Customers... See more

Website

Users describe positive interactions with the website, frequently highlighting its ease of use and navigation... See more

Customer service

People report negative experiences with customer service, with many finding it severely lacking and the... See more

Product

Customers consistently note ambiguous experiences with the product. Some consumers appreciate the wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience using Thrive pass. The support team responded to my query in a very short time and made the process smooth. I also appreciated the quick turnaround time that my reimbursem... See more

Rated 5 out of 5 stars

Very positive experience with the ThrivePass system. I found it to be extremely user-friendly and intuitive, making the process seamless. I submitted thrice a reimbursement request for my pet's v... See more

Rated 5 out of 5 stars

Easily and simple. I got a clear response to my initial inquiry, purchased the equipment, and got reimbursed faster than expected.

Rated 5 out of 5 stars

It was incredibly easy to upload my receipt for reimbursement. The site provides clear and concise instructions, making the process simple and the turnaround super quick.


Company details

  1. Electronics & Technology

Written by the company

We personalize benefits. You thrive as the employer of choice.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Easy and Efficient

The process is super easy and only requires a minimum amount of effort to select an item and request a reimbursement.

Would not change a thing.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Grateful for ThrivePass

Thrive Pass has made it so much easier to take care of mental and physical health through ways that aren't mainstream PCP care. I am so grateful for this program! The chiropractor care I received reimbursement for has changed my world and I wouldn't be able to afford it without Thrive Pass.

December 10, 2021
Unprompted review
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Rated 5 out of 5 stars

In my 15 years of submitting expenses…

In my 15 years of submitting expenses for approval, ThrivePass is, by far, the easiest and most efficient process of submitting expenses I have ever used. I no longer worry about having to submit an expense.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Very simple process to get reimbursed

Very simple process to navigate the website and get reimbursed according to my company's plan. Uploading receipts was quick and straightforward, and it only took two business days until the funds were available in my account.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

clear, intuitive and fast!

The site is intuitive, making the claim was hassle-free with the process clearly listed out and the claim was approved inside 24 hrs. Great service, fast service!

October 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Easy to use

This was easy to use. I signed up for a marathon and I was reimbursed for my registration fee.

October 20, 2021
Unprompted review
Rated 1 out of 5 stars

I received an email in September that I…

I received an email in September that I would be reimbursed for my fitness membership, that it was approved and would receive deposit in 5-7 business days. I've never received reimbursement.

October 7, 2021
Unprompted review
ThrivePass logo

Reply from ThrivePass

Hi CT,

I sincerely apologize for any frustration your experienced while using ThrivePass. We would love to investigate this for you and reach a resolution regarding your reimbursement. Please feel free to contact our Support Team at support@thrivepass.com so that we can look into this for you.

Sincerely,
The ThrivePass Team

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Rated 5 out of 5 stars

Always a pleasant experience

Every time i interact with Thrivepass I'm pleasantly surprised. They always have a friendly person reach out to me within a few hours of me reaching out, and they go out of their way to help and make sure I have my questions answered!

October 5, 2021
Unprompted review

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