Thuisbezorgd.nl - Online eten bestellen Reviews 

Horrible customer support. Basically non-existent. The so-called AI is just a bunch of "sorry I cannot help with that" and the phone number does not work for customer support.

I'm a regular user of Thuisbezorgd, but I had the bad experience of receiving an order with wrong items. I contacted the restaurant, they asked me to contact customer support.
I did it although I didn't get any reply yet, also they have a ChatBot that is completely useless. In Uber eats they would refund the money right away or transfer you to an agent.
I even sent an email to their customer support address including my order details and picture of the wrong item, which seems to be completely ignored.

I feel really bad. I can't really hurt my stomach. I'm in the Lidl parking lot.

Bad bad bad not the first time this has happened to us order food through thuis bezorgd and it never arrives, delivery person said its been delivered but never has!!! Stay away

I ordered a pizza and it never came, they just took the money. I went to the place from where it should've come and they did not have any order from me. It is impossible to contact on the phone number. What a bad service, i will never order from thuisbezorg anymore.

Order has not been delivered, it was dumped outside at somebody’s else’s place. Restaurant told us they transferred the order to thuisbezorgd and the app showed that was on its way and later even delivered but nothing arrived. If you have a complaint you have to communicate with the most stupid virtual assistant, no way you can call. The only thing this stupid machine can offer is to give your money back. Great service, not.

Subject: Urgent Complaint – Harassment by Delivery Employees

I am writing to formally report two separate incidents of street harassment by two different Thuisbezorgd delivery employees, occurring only a few weeks apart.

Both individuals were in full Thuisbezorgd uniform, including the branded orange clothing and bicycle. In each case, the employee followed me despite my clear lack of interest in interacting with them. This behaviour is completely unacceptable and made me feel unsafe.

As a result of these experiences, I will never order from Thuisbezorgd again, as I cannot risk these individuals having my home address.

I attempted to contact your customer service to report these incidents, but it was extremely difficult, if not impossible, to reach anyone. This is deeply concerning, as customers need a safe and accessible way to report serious misconduct.

I strongly urge Thuisbezorgd to take immediate action to:
1. Improve screening and training for all delivery personnel on respectful and professional behaviour.
2. Provide an accessible and responsive channel for reporting harassment or safety concerns.

I expect this complaint to be taken seriously and to receive confirmation of the actions you will take to address the issue.

I placed an order for a specific time (in advance and bypassing several other options with earlier delivery times), but half an hour passes and the order is gone. Support? There's no support, just an AI bot that tells me to contact the delivery person. So why does Thuisbezorg charge a commission on the order?! It's not a funny joke. It's pathetic, pathetic, and beyond words. This app should be removed.

I ordered a meal on the weekend. I placed the order at 16:00 for delivery at 19:00. By 20:00 I had still not heard anything, I contacted customer support, and they said they had forgotten to allocate a driver to my meal (but did not update me, only when I contacted them). My meal finally arrived around 20:38, ice-cold and unedible. Horrid service. I will not use this app again!!

Waited 2 hours for cold food, not sure if it's the location (we are from the North, at least you get shitty food which is warm) but this was the most terrible quality of food we've ever experienced. Wtf.

So i need to pay 1.29euro extra for service costs.
This is another way of skimming money from the customer
They already have a deal with the restaurant but that is not enough
No, they want to get more
Also extra money for payment online
It is a good way to get customers going back to the websites of the restaurants where it seems you get a better deal
Keep it up

Compared to other food delivery apps, this is BY FAR the WORST I have ever experienced.

About 50% of the time, your order will arrive with items missing—most often the drink. They might refund you or say they're going to look into it, but at 50% of orders, something systematic is going wrong and needs to be addressed.

The drivers say "they dont tell me what you ordered" in the app, so that might be it. Not sure, but warning all users that it's not worth it—just use one of the other delivery apps that actually work and serve their customers.

Impossible to reach both Thuisbezorgd and the restaurant. I waited 2 hours for my food to arrive. When I got an actual person in the chat after 30 min computer chat with constantly the same question, they literally told me none of it was their fault.

Worst business ever. Order took 2 hours to get delivered. No compensation was possible since they say the time limit was not reached. What do you mean time limit when it takes 2 HOURS????? THis also not the first time it has occurred with me on mor ethan one location, store and account. Forget this company and their lies. They lie about the availability of delivery as well as the time it takes. Even the delivery driver told me he made himself available for deliveries 30 minutes prior to me getting my delivery and it was waiting for a delivery driver for 1.5 hours before that. The driver even requested confirmation that this order still needs to be delivered. Like what terrible system is this. Never again.

UNKIND EMPLOYEE. SOMETIME PEOPLE THINK THEY CAN TALK ANYWAY THEY WANT. ITS LIKE TALKIN TO THEIR PET. IF SOMETHING GOES WRONG WITH THE ORDER, THAT HAS NOT BEEN A VALID THAN I EXPECT THAT YOUR EMPLOYEE KNOWS HOW TO SOLVE THE PROBLEM TO STILL MAKE THE CUSTOMER HAPPY. INSTEAD THEY THINK THEY OWN THE DAMN COMPANY!

I payed for my order including a tip for the courier, the order was cancelled by the restaurant (I think). I got my money back except for the tip for the courier. Just gone. You cannot ask Thuisbezorgd anything, they have no contact information, at least not that I could find. Pretty shitty and leaves my no other option than writing a negative review.

no help when needed. Customer service non-existent

Would give zero stars if I could. Order was supposed to be delivered in 45 minutes. Instead 1 hour 30 has passed and the delivery time in the app just keeps going up. I’ve contacted the restaurant, which says the order has been picked up over 25 minutes ago. I have no clue when my food will arrive as the delivery icon is not moving at all. And I only live a 15 minute bike ride from the restaurant. But I’m sick in bed so I can’t go and pick it up. Customer service phone number isn’t available for customers. Ridiculous.

Thuisbezorgd (which operates in many countries under different names, like Just Eat, and Grub Hub, and more) DEMANDS to be the middle person between you and the restaurant.

Pay in cash, and the middle person suddenly tells you to handle your problem yourself, and disappears. A restaurant gave me a completely squashed cake, and did not respond to any of my messages to them. Thuisbezorgd said they could not help me either, since I paid in cash.

The solution could have been so simple: they give me my money back, and they arrange the money back from the restaurant for themselves. This is how a middle person acts. "Can't help you" is a lazy, incorrect cop out. I used their service a lot. And I mean A LOT. And now they have lost a frequent customer forever.

Robots only. I emailed the company about not getting my order on the 6th of July and still have not heard back. It’s August 1st…