The site itself is very good, good odds as well and very nice UI/UX. The only problem was the very long KYC times, which in my case took 8 days to complete in total. I honestly thought my funds were g... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
You can't deposit using gpay but website says you can and when you try to deposit using skins they never accept trade url and. Add orther ways to deposit like bank transfer or upi or something other t... See more
Company replied
I’ve been a Thunderpick customer for years and have lost over €50,000 on their platform. I originally had a Diamond 3 account, which I decided to close. A few months later, I opened a new ac... See more
Company replied
I used thunderpick for nearly 2-3 years. They provide good markets with good odds. The UI/UX is clear, though no event search function. Online customer service is always rapid. In the first yea... See more
Company replied
Company details
Written by the company
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contact info
Canada
- thunderpick.io
3.3
Average
380 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Stay away until they improve
I just deposited my first amount and while they confirmed it, they said that they need to escalate because of network congestion, and 2h later still can't use my account.
So, just to be clear: they confirmed the money have arrived but can't allow me to use it because... Well there was no reason given.
Also, the support staff mentioned that the average time wait can be 1-2 business days! Note that this nowhere mentioned on the website, so it's always nice to hear after you've deposited.
Lastly, there was no way I could get a reasonable timeframe for my issue being solved - "try in 30 minutes and come back". Absolutely atrocious. Stay away!
The support person did their best, I have nothing negative to say about that, but they were essentially forced to evade.
Update: my account was credited a few minutes after posting this. So, a wait of 2h+ when you deposit. Something to consider if you really want to use them.
Update 2: after response from Thunderpick.
Thank you for reaching out. I would be open to changing my rating if you would explain to me why my account couldn't be credited if you already confirmed that the money has been received. Also, everyone would appreciate and it would make your business more credible if you would be more transparent with the process, either:
-you mention on your website/FAQ that in some situations the time to credit the account can take more than a few minutes/30 minutes/something reasonable
Or
-you provide some sort of bonus/benefit to those impacted by these delays
I have provided my details to your request so that you can confirm this event. Please trust that anyone experiencing this during their first interaction with your site will be extremely disappointed. The only reason I haven't yet closed my account is because you do have good options for eSports betting. But, I am ready to jump ship as soon as a more user friendly option comes up.
August 9, 2024
Unprompted review
Reply from thunderpick.io
Thank you for sharing your feedback! We completely understand your concerns regarding the occasional delays with Cryptocurrency transactions. As noted on our website, the time needed for deposits or withdrawals to reach your account can vary depending on the payment method and the current state of the Blockchain network. Unfortunately, these factors are beyond our control, which is why we refrain from guaranteeing specific timeframes when such delays occur.
For more details, you can refer to our Terms & Conditions, specifically Clause 6.1, which outlines that delays may happen in certain situations (https://thunderpick.io/content/legal). Additionally, our Crypto Blog provides comprehensive information on this topic, which might be helpful (https://thunderpick.io/blog/crypto).
Please rest assured that we’re committed to continuously improving our services, and your input is crucial in helping us achieve this goal. We’ll certainly consider ways to make this information even clearer on our website to enhance your experience. Thanks for being a valued member of the Thunderpick community!
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Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. While we're glad to hear your account was eventually credited, we completely understand how the delay and lack of clear communication were disappointing.
We're currently working on improving our processes to ensure that this type of situation is avoided in the future. We appreciate your patience and understanding as we navigate these challenges. If you're open to it, we’d be grateful if you could consider updating your trust score based on the resolution of the issue.
If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help!
SCAM SITE
So I registered, made deposit, after I made my deposit my account was restricted I couldnt bet, or do anything. I asked the support, and he said I have another account and I should tell the another email address, but I only created one account on the site, so im sure that was a lie. And they want to force me to do kyc verification, send my personal information to not encrypted email. NOT RECOMMEND NEVER WAGER TO IT.
if I had option i would give 0 star to this trash site liars, i couldnt make my bet in time because of random excuse "multiple accounts" I didnt have multiple account, this is just a scam, and a kyc verification not safe, you have to send manually to email XD what a joke no contribution with any kyc app, they have to manually check + email not encrypted.
August 3, 2024
Unprompted review
Reply from thunderpick.io
We understand your concerns. At Thunderpick, we prioritize the security of our players, which sometimes requires us to verify account details through KYC, especially when multiple accounts are involved. This is standard procedure, as outlined in our Terms of Service. We encourage you to review our KYC policies here:
https://thunderpick.io/content/legal#kyc-policies
Once the necessary documents are provided, and no connection is found with other accounts, you'll be able to continue enjoying our services.
If you feel that our efforts have met your expectations, we would be grateful if you could consider updating your review score. Thank you for your cooperation!
They tried to help
The Rep was very kind and did their best to help. I was not satisfied with the way things turned but at least they were doing their best.
July 29, 2024
Unprompted review
Reply from thunderpick.io
Thank you for your feedback! We always strive to assist our customers as best as we can. If there's anything specific we can do to improve your experience or any further assistance you need, please let us know. We're here to help!
So gppd experience ty thunder
July 20, 2024
Unprompted review
Reply from thunderpick.io
Thank you for sharing your positive experience! We're thrilled to hear you had a good time. Your feedback is greatly appreciated, and we look forward to continuing to provide excellent service. Thanks again, and enjoy!
Insanity
You have to be insane to bet on this site. The odds are consistently 5-6% worse than all the other sportsbooks like Draftkings or BetMGM. If you make some money, they will than make the odds worse for you. If you then make too much, they will lower your bet amount. Eventually they will cut you off. The only way they will do business with you is if you lose lots of money. PLEASE STAY AWAY. COMPARE ODDS WITH OTHER SITES.
July 16, 2024
Unprompted review
Reply from thunderpick.io
Thank you for your feedback. We strive to provide a fair and enjoyable experience for all users. Our odds are carefully calculated to ensure competitive betting options, and we are constantly working to improve value. Account restrictions are in place to maintain platform integrity and fairness. We understand your frustration and are committed to reviewing our policies. Please reach out to our customer support team so we can address your specific concerns. Your feedback is valuable and helps us improve.
Very polite helpful and understanding come on thunderpick wear fo u guys hire these people from
Jamal t was very polite helpful and understanding
July 15, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words, Paul! We're thrilled to hear that you had such a positive experience with our team. We pride ourselves on hiring dedicated and friendly individuals who are committed to providing excellent service. Your feedback is greatly appreciated, and we'll make sure to pass on your compliments. Have a fantastic day!
Reply from thunderpick.io
Thank you for the positive feedback! We're glad to hear you appreciated our prompt and friendly responses. Our team is always here to help.
Took care of it quickly and was very…
Took care of it quickly and was very nice :)
July 2, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Our team strives to provide quick and friendly service to all our customers. We look forward to assisting you again in the future!
Great support always response fast
Great support always response fast
and all the time i needed any bonus they did something possible
June 30, 2024
Unprompted review
Reply from thunderpick.io
Thank you for your kind words! We're thrilled to hear that our support team has been responsive and helpful in providing bonuses when needed. We’re committed to ensuring your experience is always positive. If you need anything else, don’t hesitate to reach out!
Scam site
Worst site ever. I made an account and made 250$ deposit and the site blocked my account saying its multiple account. I did ask many times can you tell me which is the "alt account" but they never gave any answer and hold my money as collateral and not even letting me withdraw my initial money
June 28, 2024
Unprompted review
Reply from thunderpick.io
UPDATE:
Thank you for your patience as we reviewed your case. On June 17, 2024, your account was flagged as a duplicate, leading to the revocation of your withdrawal rights. Following your inquiry on June 25 about using a referral code, our agent advised you to close the current account and create a new one, which you did.
However, on June 27, we requested KYC documentation due to a suspected connection with an older account from the same IP address. After reviewing your documents, it was concluded that you owned multiple accounts. As a result, we allowed you to choose one account to keep while permanently disabling the others. Since you didn't specify which account to keep, we closed the new accounts and allowed the withdrawal of your deposited funds (€228.14).
We understand this process can be frustrating and appreciate your cooperation. You can use your older account if you wish to continue using our services. If you have any further questions or need assistance with your old account, please reach out.
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We're truly sorry to hear about your experience. Please send us a direct message with your account details so that we can investigate this issue further. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible.
Super kind staff and good live support
Super kind staff. Hard to find a live support that isn't an AI these days. It's nice and much easier talking to real people. It makes a massive difference.
June 23, 2024
Unprompted review
Reply from thunderpick.io
Hi there! Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that our team's efforts to provide live, person-to-person support have made such a positive impact on your experience. We firmly believe in the value of human interaction and are glad it resonates with you.
Your feedback encourages us to continue prioritizing real connections and personalized support. It's our pleasure to assist you and make your experience as smooth and enjoyable as possible. Thank you for recognizing the hard work of our staff, and please don't hesitate to reach out if there's anything more we can do for you!
Banning for no reason and no response for verification documents
i just create my account and deposited money and they banned me ( i played 0 mathes and did nothing). they are asking for documents, i also provided. but now its been 1 week and no response from them.
new update:
thanks to thunderpick, they unlocked my account and i am able to withdraw money. it's a very trusted website for me now.
June 21, 2024
Unprompted review
Reply from thunderpick.io
UPDATE:
Hi there, thank you for your patience throughout the verification process and for providing all the requested documentation promptly. We understand that the duration of the KYC process was longer than expected and we appreciate your follow-ups and feedback on this matter. Please know that the timeframes can vary depending on the specifics of each case, which we aim to handle with the utmost care for security and compliance. We're glad to have your account active again and as a token of our appreciation for your understanding, we would like to offer you a small bonus. Please reach out to us directly to discuss this further. Thank you for choosing us and we hope to continue providing you with great service!
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Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you’ve experienced. Account verification is an important process to ensure the security and integrity of our platform.
We understand that waiting for a response can be frustrating. Please reach out to our customer support team directly through our official website's live chat for an update on your account status. We are committed to resolving this issue promptly and ensuring you can enjoy your gaming experience with us. Thank you for your patience and understanding.
the support team gets to your issue and fixes them asap
the support team gets to your issue and fix them as fast as possible
June 11, 2024
Unprompted review
Reply from thunderpick.io
Thank you for your feedback! We're thrilled to hear that our support team was able to resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your recognition. If you need any further assistance, don't hesitate to reach out!
reba was very understanding and gave…
reba was very understanding and gave good insight into my issue
May 29, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the understanding and insight you needed. We strive to offer the best support possible, and it's wonderful to know that we made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Great job great service felt like I was…
Great job great service felt like I was actually talking to soneone
May 28, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and felt well taken care of. Providing personalized and attentive service is our top priority, and it's wonderful to know we made a good impression. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Thunderpick is one of the best…
Thunderpick is one of the best itw right now.
The blue and black interface is a blessing to my eyes :)
also the casino is so good + there's a variety in slots games too. i am not into esports but still i appreciate the variety of games it has. sports section has good odds ngl.
Now lets come to deposit and withdraw.
I have deposited many times via USDT and never had any problem. similarly, i have withdrawn two times via USDT and both times i got my money in like 15/20 mins. i love the fast withdraws :)
The only criticism i can think of Thunderpick rn is that they don't have a cash out option in sports betting. if they start providing the cash out option then it would make it the best site in the world!!
Overall, i enjoy playing in here and hope to play for many years to come :)
May 27, 2024
Unprompted review
Reply from thunderpick.io
Thanks for your feedback! Glad you love the blue and black interface and the variety of games, especially the casino and slots. Even though you're not into esports, it's great to hear you appreciate the options.
Awesome to know you've had smooth transactions with USDT and fast withdrawals within 15/20 minutes.
Noted about the cash out option—having it available for all events would definitely make Thunderpick even better.
Happy to hear you're enjoying your time here and planning to stick around!
Cheers!
The CS was attentive and was able to…
The CS was attentive and was able to calm me down
May 17, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Our team works hard to provide the best service possible, and it's wonderful to know it made a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
great casino
great casino
everything exists slots and live games... etc
live support very helpful and kind
May 4, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your positive review! We're thrilled to hear that you enjoyed our casino, from the variety of slots and live games to the helpfulness and kindness of our live support team. Your feedback means a lot to us, and we're dedicated to keeping the good times rolling for you. If you ever need anything, don't hesitate to reach out.
Very great friendly support great…
Very great friendly support great bonuses it's a great casino
May 6, 2024
Unprompted review
Reply from thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and the bonuses. Your satisfaction is our top priority, and we look forward to serving you again soon. If there's anything else we can do for you, please let us know!
Phenomenal service
Very quick insightful informative and to no hoop jumping/delays
May 3, 2024
Unprompted review
Reply from thunderpick.io
Hi Michael, thank you so much for your kind words and continued support! We're thrilled to hear that you've had a great experience with us. Your loyalty means the world to us, and we're grateful for your ongoing support. Looking forward to serving you again soon!
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