AVOID THIS SITE AT YOUR PERIL!!
This is a completely dishonest and fraudulent company and should be avoided. I purchased 'tickets' at great expense for a preview showing of Frozen The Musical in February and was misled (no doubt deliberately) into thinking my paper e-tickets would give me access to the event. THEY DID NOT. The subsequent small print, only seen when it was too late, tells you to download to a mobile but the contradiction with the earlier bold wording totally misleads the customer. A special anniversary weekend was therefore spoilt (at least for that night). I have every reason to suspect that, had I downloaded the tickets to a device, they would not have been recognised anyway.
Try complaining about being robbed of 550 dollars? Forget it. Their so-called Customer Services is a joke and no better than speaking to a taped recording. And their 100% guarantees that the tickets will arrive in time and give access to the event are outright, blatant lies.
This a seriously organised scamming business, as evidenced by over 70% of the reviews. Do the math and don't make the same mistake I made. This site should be closed down before any more harm is done.