Ticket.fi Reviews 

A fairly smooth process for regular travellers, unlike much of the competition. No super-aggressive attempts to convince me to by ancillary services etc.

Don't understand though why purchasing one ticket generates 5 emails.

It took more than 3 hours after payment confirmation to get the tickets to my e-mail (that made me nervous), otherwise everything was ok.

I am not receiving any reply to my emails so far!

The least professional company I have ever dealt with.

Book tickets yesterday night. It has been several hours and not even a confirmation email has been received. Of course, they have taken the money from the bank account.

Calling them right now, it has been exactly 16 minutes waiting and it says that I have 20 people in front of me. I started being 27, so expect one hour of waiting until somebody can talk to me. Just hire more customer support!

Never again, I don´t care if the tickets where booked, no confirmation email is the least professional thing I have seen from this type of company. On top of that, customer support is slowest I have ever experienced.

I am loosing a huge amount of time just to check if my booking went through. Not even talking about what will happen if the tickets where not booked.

The price for the luggage is exaggerated- 34 €!!! What is more, it is not clearly enough explained that one has to book the luggage for the two-way ticket for both ways separately. Naturally one expects that it is for the both flights, especially for the high price. By oversight I booked the luggage only for the return flight. When confirming the booking there is no notice to remind me that there is no luggage for the first flight. I am sure that this is done for purpose because buying it at the airport- which I have to do- it is very uncomfortable and the price is surely much higher. It is unbearable how you try every possible way to cheat the money from your customers, no limit for this. Booking a flight is like a minefield nowadays. You try to make customer to fall in a trap which is then very expensive to him. In addition, when I tried to call you for this the registration told that to get the contact with you I should have bought the "service packet" or something like that. I understand the commercial mechanism behind all this and now I expect you to reply me with the cliches I already know.
However, it was such a disappointment to deal with you and I will tell this to everyone I know - and surely shall never again use your Ticket.fi any more. Indeed I have done it already two (too many) times: the first and the last.

With no kind regards

Hanna Kivinen
Tel +358449864994

It’s the first time I use this flight and company! I hope I have a good experience & memoris!

I an very happy to get your service. It was very fast and all related information came pretty quickly.

wish you all the best! keep it up!

cheers!

I reseived and payed flight ticket's from Ticket.fi. Soon i startet to get lot of spams to my mail from Ticket.fi. I deleted spams and then it happened, I deleted also my flight tickets too. I have tried to contact Ticket.fi but no answer's in six days. Just automatic email comes every time when i try to contact customer service. ( Ostin liput ticketistä ja nopeasti maksun jälkeen aloin saamaan ticketiltä paljon mainoksia sähköpostiini. Poistin näitä roskaposteja ja vahingossa poistin myös lentoliput. En ole saanut yhteyttä Ticketin asiakaspalveluun. Joka kerta sieltä tulee vain automaattinen vastaus. Nyt jo kuudes päivä eikä vastausta. Huonoa palvelua.)

It was good. I liked that. Was nice and smooth

Epäselvä maksu credit card or direct bank ?? Not clear

I've booked with ticket.fi a couple of times for my family, both domestic and international flights. Flight prices are usually cheaper if I book with them through Momondo. They deliver the tickets very fast. I've never had any problems that I need to contact the customer service so can't comment anything on that.
One time my flight was cancelled and I was contacted by the airline first to make a schedule change. After that I received an email from ticket.fi about these rescheduled flights that I made through the airline. They required me to submit a written form that I accepted the changes and promised to get back within 3 weeks but I never heard anything from them. It didn't really matter anyway, my flights went smoothly.

All went well with the booking, easy to use (especially if the person has at least basic Finnish language skills) and very good prices. I don’t have any experience with the customer service yet.

I would definitely make the website and the whole system available in English. Not a small effort but I think it’s worth it.

I would improve the contents of the website and definitely put effort to social media (at least Facebook). I think it would be a good way to engage customers, would look more professional and trustworthy. And I would do something with the email system because it makes the customer think they just sent their bank details and money to a fake website. This can be a bit stressful.

Otherwise I didn’t have any serious problem, got my booking confirmation, the ticket and went to Frankfurt and back. :) I would use it again.

I live in Finland but don't speak Finnish well. Figuring out all the terms and conditions, all the different sections is ridiculously hard even with a translating app. It would be nice if there was an English option.

We'd like to have an english version of this site

One of the few travel companies that does not charge excessive when you are using your credit card. I have used them quite a lot, and never had any issues with my flights. They could improve with sending the ticket as PDF and not just the link to download my ticket.

Really tried to make buy extra services and made me feel sort of guilty for "taking a risk" for not buying these services. When i was about to confirm the booking i didnt get any information on how to add suitcases to my flight. Other than these two pointers it was ok.

Great way to purchase tickets. The only thing I was missing was an electric receipt in my email from the purchase including the price so that I can give it to the accountant.

Easy to use, but no summary of the tickets before payment. (So be careful you write names right)