Every single time, I've always have good customer services with the team. This time, had another amazing personalised customer service with Mr Chundun, who has helped in booking for day packages. Ve... See more
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Review summary
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Reviews shaping this summary
Amazing Service! I booked a hotel and had a few specific requirements for the room, but I wasn’t sure how to check this on the website. I contacted an agent and received a very quick reply, eve... See more
We booked the Sonu Nigam concert and a Hotel stay. Both booking procedures went very smoothly and the team at Ticketbox were very proactive. For the Hotel stay, after booking via the website, I... See more
I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡 She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to custom... See more
Company details
Written by the company
Ticketbox.mu is Mauritius’ leading digital booking and ticketing platform, connecting travelers and event-goers to local and international experiences in one seamless ecosystem. From flights, hotels, and travel leisure services to events, sports, and concerts, Ticketbox.mu delivers secure, dynamic, and innovative online booking solutions designed to elevate the Mauritian outbound and hospitality market. Beyond bookings, Ticketbox.mu is committed to innovation and value creation. From non-expiring rechargeable gift cards to large-scale promotional partnerships—including the biggest booking and hospitality lottery campaign ever launched in Mauritius—we consistently push boundaries to redefine digital commerce in the travel and leisure industry. Proudly Mauritian, Ticketbox.mu plays an active role in advancing the country’s digital transformation and e-commerce evolution, while positioning itself as the largest outbound travel and leisure platform for the Mauritian market. At our core, we believe in building long-term partnerships, delivering exceptional customer journeys, and growing together—locally, regionally, and globally. Ticketbox.mu — Your gateway to seamless booking, unforgettable experiences, and limitless possibilities.
Best booking platform
We are ready to give you a dedicated and best service.
Booking via Ticketbox.mu is your the start of your experience whether you are booking a vacation or any other services.
Contact info
United Docks 1, Floor 2, Port Louis, Mauritius
- +2302146464
- chat@ticketbox.mu
- ticketbox.mu
The best hotel deals is right here!
4.6
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
ZOT VOLER ⭐️⭐️⭐️⭐️⭐️5 Star
ZOT VOLER ⭐️⭐️⭐️⭐️⭐️5 Star
The tickets were purchased for a Halloween party scheduled on 30/10/2025.
On 14thor 21st September, I bought 4 Early Bird tickets after seeing the organiser’s advertisement stating that there were “only 10 tickets left”.
This information was false and misleading, as the event did not proceed as presented and a refund was promised but never processed.
Despite several follow-ups, Ticketbox.mu has failed to refund me for over 4 months.
September 21, 2025
Unprompted review
Very satisfied with the service…
Very satisfied with the service delivered. Will surely book again soon. Thanks to the team namely Mr Chundun and Mila also.
February 16, 2026
Unprompted review
Almost instant interaction with the team
The response from the team was super quick,booking was hassle free,reshma was extremely helpful with processing payment and so happy that we managed to book what we wanted for the preferred date,will.book again through ticketbox.
February 12, 2026
First time booking with them and i can…
First time booking with them and i can say 10/10.
Got the best deal for my trip !!! A big Thank You to Neha for assisting me from the beginning and replying my messages so quickly and professionally.
February 2, 2026
Unprompted review
Excellent service
Reshma has been very nice and professional, with quick responses throughout the hotel booking process. Excellent service, keep it up Reshma & Ticketbox.mu!
February 5, 2026
Chundun is a great customer advisor and…
Chundun is a great customer advisor and made the booking process flawless! Keep up the great work and look forward for more bookings with ticketbox in future!
Thank you ;)
January 27, 2026
Unprompted review
Terrible experience
Terrible experience. Purchased tickets for a cancelled Halloween event in October. Despite being promised a refund within a month, it is now January 2026and I have received nothing. I’ve called multiple times and been given empty promises of callbacks that never happen. Save your money and buy elsewhere. Unreliable and poor customer support.
October 30, 2025
Unprompted review
Reply from Ticketbox.mu
Dear Heshwinee,
We apologies for the inconvenience. We explained to you that the process for refund requires a procedure to follow, and we require authorisation of the organiser to proceed for a refund. We only act as intermediate. However out of goodwill your refund was processed as soon as you raised phone calls with us. When events are cancelled or postpone, we require to process batch refund instead of one by one which takes us more time to process. We understood however your urgency, and we processed your refund. We hope you have well received your refund back to your bank account.
I wanted to give a special shout-out to NUSHRAAT
I wanted to give a special shout-out to [ NUSHRAAT FROM TicketBox.MU ]. Hat off 🫡
She consistently go above and beyond to sort out my bookings, making it stress-free. Her dedication to customer service is unmatched🏨
I really appreciate how you always make booking so easy and seamless for me. 🤍Your efficiency is incredible🩷
Thank you for always being so proactive and helpful with my booking , you're a lifesaver🌴🌊
I'm consistently impressed by your professionalism and how you handle my requests, even last-minute changes☺️☺️
Your attention to detail and quick responses make all the difference. It's great knowing I can always count on you❤️
January 5, 2025
Unprompted review
Great customer service
The agents are wonderful.. Very professional in their fields.. They are very helpful and polite.. Ticketbox is the best.. Had a good experience.. Thx
January 5, 2026
Unprompted review
Not satisfied
Not satisfied
Not providing correct information for booking
Not professional
January 1, 2026
Reply from Ticketbox.mu
We appreciate your comment. The hotel did not accept the booking - they should have informed us prior to not allowing the date open which they did not. We apologise for the inconveniences.
Thanks you a lot Nushrat for helping…
Thanks you a lot Nushrat for helping that the second time we are working together that was really appreciated,good job and keep going
December 30, 2025
Unprompted review
We made our booking with Nushraat and…
We made our booking with Nushraat and we were treated with great professionalism and quick service as well!
Totally recommended
December 29, 2025
Unprompted review
Last minute booking - full support
I made a booking on the same day and got full support and communication from the ticketbox team. They took care of everything despite the last minute arrangement. Absolutely recommend using their services. Thank you to Reshma for doing her best.
December 16, 2025
Unprompted review
Prompt and polite service from Mr…
Prompt and polite service from Mr Chundun for hotel reservation
December 16, 2025
Unprompted review
I book my vaccation by platform ticket…
I book my vaccation by platform ticket box without any problem where my vaccation goes very well with my family. Thanks for concern our details wile booking.
December 9, 2025
Unprompted review
I made a flight booking to Dubai with…
I made a flight booking to Dubai with Reshma.
She's very professional, always willing to help, she made sure I got the flight I wanted despite some difficulties faced earlier, she stayed to help me from 7 pm to 11 pm on a FRIDAY NIGHT
I'm super grateful to have had her to assist me
December 12, 2025
Unprompted review
Very satisfied with the customer…
Very satisfied with the customer service.
Kind replies and welcoming.
Thank you Ticketbox.
December 8, 2025
Unprompted review
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