Ticketek New Zealand Reviews 

My experience with Ticketek was disappointing. After submitting a refund request, I waited more than a week for a response, only to have the refund declined and be directed to resell the tickets through Ticketek's resale platform.

The process was slow, difficult, and felt more transactional than customer-focused. The policy appears to prioritize ticket sales and resales, with limited flexibility for customers whose circumstances change after purchase. Responsibility is largely placed on consumers for not reading the terms and conditions, yet expecting customers to spend hours reviewing lengthy legal documents before buying a ticket to a cricket match is unreasonable.

Unexpected family, work, financial, or personal commitments can arise, and a fair refund option should be available in genuine situations. I hope Ticketek improves both its refund process and response times to provide a more transparent and customer-friendly experience.

Extremely frustrated with the payment system at Ticketek New Zealand. Continuously says that my card is blocked for no reason?? Meaning I am unable to purchase ANY tickets at all. My card works perfectly fine everywhere else but it seems that Ticketek New Zealand has banned me from ever purchasing?? Unbelievable, and don't get me started on Ticketek Marketplace where it is IMPOSSIBLE to buy a ticket on there at all. If I could give it 0 stars I would've...

Forget about a concert - that is not their problem, it was the players or the theatres. Ticketek refund process have about 20+ results and questions to NOT get a refund. Being in ED for 4+ hours after an Epilepsy Seizure on 3/10/26 is still OK to the concert in the next 2 weeks. So many emails and photos and more needs from ED and my GP about my challenges. After a Stroke 2 years ago and many epilepsy seizures, it seems that I’m all OK now to go to a concert soon.
So … BAD service, BAD reasons to need more this, that and the other. Need to still be in Hospital, on final breath, big accident or dead, then to can get a refund … maybe. Or maybe not, once the Will is read might be able to be enough.

Terrible service. Kicked me out of the payment section twice and meant I missed out on tickets.

I've been trying to purchase Olivia Dean tickets on the Ticketek website and app for the last 3 days. The pre-sales and today when it was opened up to the public, but with no luck. I'll be online like an hour before it opens and still end up far down in the que and a few times I've managed to select tickets, but when I got to the check out, their system would just kick me out. How is this fair!!!!!!! Ticketek should have been prepared for the onslaught of fans wanting to purchase tickets and upgraded their system to accommodate so many people at the same time. This is utter stupidity and now we don't have tickets at all. My daughter is absolutely gutted, to say the least!!!!!! I will never use Ticketek again

I don't want to download the app to get my ticket. What a silly idea! Not every company needs there own app it gets ridiculous.

Well presented & cast inter related with the audience so well. We're very natural & looked like they were loving what they were doing

The audience were of my era and most of us participate during show. I couldn't stand and dance due to my feet problem but I dud dance while sitting down together with the audience. The performers were great as they includes us while they perform. I and my friend enjoyed ourselves that night. It was our first time watching a live show for us in NZ though we been here for a long time.

The show was great and seats were comfortable

We got last minute tickets and had restricted view ticket but it was actually sensational. The show and staff were wonderful clearly explaining what we needed to do to get to our seats. We usually choose tickets in the stalls but will go gallery next time.

Great view of show stunning dancing and singing. Truly a glorious show

Easy site for tickets, Great theatre, great show and great theatre team working

Easy online booking system.
Great venue!
Great show! Very professional. Great voices and just the right loudness!
Original story line.

Great show. Everything flowed.

Fantastic show. Great acting and improv. There was an audience member who kept calling out but the cast were v professional and didn’t get at all rattled. As a ticket payer it was a little frustrating but I suspect the person maybe had Tourette’s so I’m trying to be more tolerant.

The whole evening was well organised, entry to the Isaac theatre was smooth and the show itself was fabulous.
Everyone was encouraged to dance and enjoy themselves which was refreshing and the cast certainly seemed to enjoy the audience involvement.

Easy to book
Easy to park
Show was totally amazing

My daughter and I loved it all! The calibre of the musical talent, the choreography, the acting talent, the staging and sound quality were all amazing ! What an incredible show!

Easy to book well informed and easy to add eticket to wallet