The online form- filling glided smoothly... The whole process was flawless... Looking fwd to a smooth dealings with you. As I INSTRUCTED IN THE ONLINE FORM, please ensure that HARDCOPY DOCUMENTS o... See more
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Review summary
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I am Mr Esslemont and dealt with the car insurance renewal for my wife's car. Firstly your price was competitive,secondly I dealt with a person ,Andrew I believe was his name,who on learning neither m... See more
I have changed my insurance provider after 13 years purely and simply on price. When searching for a new provider The AA prooved a very competitive price, this added the fact of being a well known an... See more
Very competitive quote via the Meercat, but unable to complete the application on-line. Phone call to AA contact line was answered quite quickly. The agent was very helpful and completed the applica... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
4.6
Excellent
46K reviews
Asks customers to review
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Clear information on the website
August 22, 2026
good service easy to use
August 22, 2026
Reputation and a good website
August 22, 2026
Straightforward process and good value…
Straightforward process and good value policy.
August 20, 2026
Filled in online car insurance…
Filled in online car insurance application no problem, just needed to ask a couple of questions so telephoned them. Questions answered quickly, politely and efficiently so took out the policy whilst on the phone. Good price, job done
August 22, 2026
seemed to go pretty well
seemed to go pretty well, lets hope it is all in place and doing what it needs to....and I hope I will not have to use it!
August 22, 2026
Easy to use
Great easy to use website with easy access to pick any extra options you need for my car insurance cover.
August 22, 2026
Cheaper than my last years insurance
Cheaper than my last years insurance. Nice and easy to sort by speaking to a friendly human,who was able to answer any questions I asked.
August 16, 2026
Straight forward
Straight forward connection from moneysaving comparrison site. Great value for money with comparative benefits to my current insurer at considerably less cost
August 22, 2026
Got a quote at £339.08 then when I go…
Got a quote at £339.08 then when I go to pay it becomes £409.18. No explanation of the sudden increase! Someone please explain! Also can only start a policy from today even when I input a future date! And then when I download the documents I cannot print them - is this designed to piss people off?
August 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and the price helped…
Excellent service and the price helped choosing the AA
August 22, 2026
Reply from The AA Insurance
We're over the moon to have you with us, Lyn 💛.
Reply from The AA Insurance
Hey Sarah, we're so happy that our agent could help and everything is now sorted.
M&S insurance switched to BISL
M&S insurance switched to BISL. No info received as to new premium. Been with AA for breakdown and my wife’s car so moved to you to enjoy discount and service
August 22, 2026
wary good all ok thank you
August 22, 2026
Impossible to speak to a human when…
Impossible to speak to a human when your website isnt working
August 22, 2026
Reply from The AA Insurance
Hi Giles, we're sorry you had trouble speaking with us about our website. There's currently no call queues at the moment so please give us a ring before 4:45pm today, or between 8am-7pm next week.
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