Ticketex Reviews 

They take the booking, later message saying Vendor could not confirm. Only issue a part refund, gobbling up the convenience fee despite not providing the service. Stay away from this website for any ticket bookings.

⚠️ Avoid TicketEx!
Very disappointing experience. I paid €93.62 (€88.40 plus booking fees) and received a booking confirmation stating that my payment was successful. Afterwards, I received another payment request for an additional €62.32 due to changes in ticket availability and pricing.This is completely unacceptable. The customer shouldn’t be expected to pay extra after a booking has been paid for and confirmed. I’m now requesting a full refund.

Think twice before booking through TicketEx.

Avoid at all cost. They lure you in with a low price at first. Then they add on a "convenience fee" right at check out. Not only that, after you complete check out, they will demand another payment because of "availability or pricing" issue.

Even if you manage to get a refund, they will conveniently leave out the "convenience fee".

None of the claims on their website are true.

"Price you see = price you pay": this is completely false. They will demand an extra payment later.

"Instant mobile tickets": they will give you nothing unless you give them extra payment.

Don't buy any tickets from them. Don't believe anything on their website. This platform is shameless.

Yuvraj helped us to get tickets for shibuya sky even after the time slot we wanted wasn't available on different sites!

Anne Frank House I have booked the tickets from ticket ex got the best price in market and also got a proper support from tickets ex team I was worried before booking tickets with them but after having words with, Mr. Amit I got a proper answer of my question and he build the trust.

I ordered tickets to the Van Gogh Museum in Amsterdam for a 7pm entry. I ordered at 4:30pm. The email said I would receive my tickets within 2 hours. I sent emails to them at 5:03, 6:10, 6:13, and 6:43. I also DM’d them on instagram at 6:47. It is now 7:08 and I have not received the tickets. Gonna have to file a chargeback with my bank.

My booking ID was TICKETEX_18890

Best Experience ever Best Team I would recommend

Excellent and speedy service securing tickets for our trip. The ability to chat live was also great. Highly recommended.

I purchased 4 Tickets for a Seattle Attraction because the price was considerably lower through the TicketEx website than other sites were offering. About 3 hours later, I received an email telling me they had to increase the cost by $182 due to date availability. When I saw the email I responded and told them to cancel my booking because I was not paying that amount. I'm still waiting for a response back.

Everything went perfect. Good communication.

I bought tickets to the American Museum of Natural History in NYC for about $30 per person instead of $37. I paid in full, but the next day they contacted me and said I needed to pay an additional amount to cover the full ticket price. I refused and requested a refund. I hope they return my money, but after this experience, I’m not sure I can trust this company.

I bought tickets for Edinburgh Castle and was nervous because it was sold out on the official site. I ordered one child ticket but after they told me that was unavailable so I had to go with two adult tickets. But most importantly the tickets were available and real. Thanks!

Thanks andrew, I doubted the authenticity but it worked The rise. Thanks so much!

Than you Andrew. You were helpful.

The experience was perfect. Only few minutes to receive the tickets and requested support.
Trustable and kind service. Fully recommended!

Good customer service

Scam company. Avoid. I booked and paid for an attraction ticket. Within two minutes I received two separate emails - the first acknowledging the order, the second advising my order had been cancelled and I would receive a refund. I'm still waiting and any attempts to contact the company are being ignored.

Ticketex effectively stole my money. I purchased 4 Empire State building tickets and I didn't receive them until well after the door entrance time. I got an email receipt but no tickets. Empire State Building had no record of me having tickets so I purchased them again directly from Empire State Building. I understand things happen, but TicketEx refused to refund my money and refused to respond to my requests.

I booked RiseNY tickets from Thai website. They were very helpful and quick in booking process. Andrew from the Helpdesk/customer service team was prompt in resolving the concerns of any during the booking process.
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