Ticketmaster Reviews 88,788

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,070 reviews, reviewers had a great experience with this company. Customers frequently praise the user experience, finding it easy to navigate and trustworthy for purchasing and reselling tickets. Many appreciate the convenience of digital tickets and the smooth entry process at venues. The staff at events are often described as friendly and helpful, contributing to a positive overall experience. However, some people were dissatisfied with the pricing, particularly the high fees associated with tickets, which occasionally led them to skip shows. There were also instances where customers experienced issues with seat locations, either due to unexpected changes or poor visibility, and some found the duration of performances to be shorter than expected.

What people talk about most

User experience

Clients share positive opinions on user experience, finding the process of downloading, transferring, and... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers praised specific venues as great,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express disappointment with issues like... See more

Price

Customers express significant dissatisfaction with pricing, frequently complaining about excessively high... See more

Staff

People report ambiguous experiences with staff. Many customers praise the helpfulness and friendliness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a great venue. I have been attending events here for 14 years and I have witnessed some excellent live performances. In the last couple of years, the sponsors are over-selling the seating capa... See more

Rated 4 out of 5 stars

The theatre was beautiful and the ticket experience great. I would have taken seats a a little more to the left but that is my error for not knowing the seating that well. Overall it was a nice eveni... See more

Rated 4 out of 5 stars

Venue - clean, easy to find, decent time getting in and moderately comfortable seating Critiques- we need pouches for phones. I can't stand when performances are interrupted by self centered peopl... See more

Rated 4 out of 5 stars

Ticketmaster fees are always way too high. If I am doing the work vs someone being paid to do it, there is no reason for the fees to be as high as they are. There also isn't any printing or mail... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

89K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I don't think Ticketmaster is to blame

I don't think Ticketmaster is to blame, but we spent $125 on 4 tickets to the Nebraska-Michigan game at 5pm Friday, May 22, which the Big Ten rescheduled to begin at 11pm due to weather. We had to skp the game and wasted $125.

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Could not sign in to the app or the…

Could not sign in to the app or the website on my android Pixel 10 Pro phone. Although I could sign in on my Samsung Galaxy Tab A9+, I didn't want to take the tablet to the venue. A phone call to customer support did not resolve the issue and there was no followup before the event as promised. I uninstalled the app and reinstalled it but still am unable to sign in. Very disappointed.

May 18, 2026
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Rated 3 out of 5 stars

Lack of information

I paid for event parking but there were no instructions or an address for where that parking was. If that's something that can be paid for than this additional information should be requested from the venue and included with the purchase.

May 21, 2026
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Rated 1 out of 5 stars

Made mistake in ordering tickets

Made mistake in ordering tickets. Ticketmaster was no help and would not let me resell tickets. Rates for ticket was unusually higher than if I had bought from the venue itself. Not well done.

May 21, 2026
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Rated 2 out of 5 stars

Absolutley most stupid policy ever!

Absolutley most stupid policy ever not being able to purchase a single ticket!!
Greed got you sued once, apparently you didn't learn your lesson. I'll be looking at other ticket distribuors in the future.

May 21, 2026
Unprompted review
Rated 3 out of 5 stars

My tickets were never mailed

My tickets were never mailed, had to contact twice before they finally said that I could pick them up at will call. Why would you mail paper tickets in this day and age USPS??? Wasted my time trying to resolve the situation. Spoke to others in line at will call, same situation, Collector tickets never mailed.

May 21, 2026
Unprompted review

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