Ticketmaster Reviews 88,087

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the overall user experience, describing it as awesome, amazing, and immersive. Many found the process of entering venues smooth and efficient, with staff often being helpful and organized. People also appreciated the ease of purchasing tickets and the clear detailing of fees. However, some customers were not happy with the pricing, finding ticket costs exorbitant and noting issues with high parking prices. A few other people also felt that the service was inconsistent, citing problems with late seating, sound mixing, and difficulties with ticket scanning. Additionally, some reviewers experienced confusion with seat relocation and challenges in locating prepaid parking.

What people talk about most

User experience

Users describe positive interactions with user experience. Many customers found the app easy to use for... See more

Location

People report ambiguous experiences with location. While some consumers praise easy access to parking, smooth... See more

Price

Customers consistently express dissatisfaction with pricing, frequently citing exorbitant fees and hidden... See more

Service

Consumers find service to be ambiguous. While some customers reported smooth transactions, efficient staff,... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful, organized,... See more

Based on these reviews

Rated 4 out of 5 stars

Had a great concert that only Bruce can give you. We came early which made things easier. I'm not well experienced in electronics but the procedure to keep tickets on my phone was great. Had pretty go... See more

Rated 4 out of 5 stars

Ticketmaster needs to have a provision that purchasers can use downloaded and printed paper tickets for concerts instead of having all tickets stored in and obtained from a cell phone. I had difficult... See more

Rated 3 out of 5 stars

We really loved the show, and it was relatively easy to get the tickets. However, I was frustrated that we were supposed to use our phone as the tickets. I have limited data, and when we got to the... See more

Rated 5 out of 5 stars

Saw Bruce and E Street here for the last tour, but the current tour went to places I never imagined a rock concert could take me. It came from the full nature of the E Street Band. Musicianship wa... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

88K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

One of the worst companies in the world.

The experience of buying on Ticketmaster is genuinely infuriating. We were lucky enough to get tickets to this highly anticipated show, but not without several people being in the queue on 5 different devices, a full hour before tickets even went on sale. The app/website constantly logs you out, shows you tickets that aren’t available when you click on them, somehow still allows scalpers to drastically raise average prices, and just generally has a monopoly on the industry. I’d love to go to the venue and support them directly at the box office but these morons at TM rarely make that a possibility. If I could use anyone else, I’d love to. Break up the monopoly.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Awesome all the way around!!!

The entire process from ordering the tickets to using my phone to enter the event was SO awesome!!! I didn’t even have to provide “physical” tickets! It was so easy!!! And the Phil Wickham concert was PHENOMENAL!!!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

The workers were so kind and generous…

The workers were so kind and generous to us! My brother was in a wheel chair and every worker made sure he was comfortable and had enough space, so others didn’t run into him. They also escorted us on our way out with flashlights and helped guide the wheelchair. I couldn’t have asked for kinder workers and better help!

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

GREAT CONCERT!!

GREAT CONCERT!!! Had a blast at the Josiah Queen MT. ZION TOUR, definitely want to go again! Ticketmaster made it very simple and easy on how to get tickets as well as all the show details.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

It was AMAZING!!!

It was AMAZING!!!! This was my teenage son's first like rock concert and I think all the band that played were really good, they all gained a new fan in me and omg so nice, they signed or shirts and cds and even gave my son some advice for his music playing, all around I can not wait for them to come back to NYC. Thank you all for such a great mother and son moment

April 15, 2026
Unprompted review
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Rated 3 out of 5 stars

I found the shopping experience…awkward

I found the shopping experience awkward. My tickets were transferred to someone else and not available to me until just before the show. I did not know this person and had to only hope that they had my tickets and would transfer them to me before the show. I found this middleman awkward and unsettling.

April 12, 2026
Unprompted review

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