Ticketmaster CZ Reviews 1,674

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Eric Clapton play very good. But the concert was too short, and the setlist had too much Blues Classics, not Claptons own material.

Rated 5 out of 5 stars

I really enjoyed the concert, sombr was amazing! However, in the email I got couple days before the concert, it was stated that the main artist will start at 21:00. Me and my friend arrived there at 2... See more

Rated 5 out of 5 stars

Personally, I'm a fan of ONE OK ROCK, and their live performances are amazing. I also deeply appreciate the staff who work tirelessly to keep the venue clean and tidy at all times. I sincerely h... See more

Rated 4 out of 5 stars

Good transport to and from city of Prague to the venue. No watertaps because of the very hot and very sunny conditions, hours before the show starts. 32 degrees Celsius. Wristtags for getting fo... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster – široká nabídka vstupenek na koncerty, divadla, festivaly, akce pro děti. Více na www.ticketmaster.cz


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Wrongfully canceling order leaving me without tickets

Ticketmaster wrongfully canceled my order after misreading my email, leaving me without tickets.

I purchased 3 standing tickets for Tyler, The Creator’s concert at the O2 Arena in Prague, but realized they were presale, not general admission. I contacted Ticketmaster to inquire about converting the tickets, but they canceled and refunded my order without my consent. Despite explaining the misunderstanding, they refused to reinstate my original tickets. Later, I encountered multiple issues on their website while attempting to purchase general admission tickets, including errors and being flagged as a bot. I was unable to secure new tickets.

After over 10 emails with no resolution, I requested escalation to a manager, but my concerns were ignored. Ticketmaster CZ’s customer service representative Lukáš, who was responsible for the cancellation, was unhelpful and dismissed my complaints. His response was minimal, and he merely suggested I look for tickets in other sections.

This entire experience has been incredibly frustrating and unprofessional. The ticket sale process was buggy, and the customer service was among the worst I’ve ever encountered. I will never buy tickets from this website again.

I strongly encourage people considering attending events in the EU to buy tickets from reliable platforms like viagogo.com.

I’m now pursuing legal action through the Czech Trade Inspection Authority and the EU Online Dispute Resolution platform.

October 30, 2024
Unprompted review
Rated 4 out of 5 stars

Amazing artist and music

Amazing artist and music, but the concert room was way too small for this amount of people, and be standing still for 2 hours was not comfortable.

November 30, 2024
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Rated 4 out of 5 stars

Why paper ticket

Don't know why I needed to be shipped a paper ticket internationally but It arrived on time and worked so I guess it was alright?

October 28, 2024
Rated 5 out of 5 stars

9/10

9/10. It was amazing event the only downside is that i bought smaller jacket size than i needed

October 26, 2024

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