TicketQuarter Reviews 842

Excellent customer services today from Sophie who changed the dates of the tickets and sent an email confirmation straight away.

Really excellent and quick change of date for an error made by myself, thank you very much

Fantastic, quick and professional customer service. Exactly what you need with this kind of thing.
Excellent service

My date change was dealt with promptly and efficiently really appreciate it thanks

My inquiry was dealt with almost immediately and was a human dealing with my issue.

Excellent service and an immediate response.

I posted an enquiry regarding ticket delivery, and received an immediate response with the e-ticket sent to me by email very shortly after.
Excellent customer service.

I need to change my tickets, my response was extremely quick and efficient.

Excellent service and helped with access needs. Very professional.

Super fast response to my query, really helpful

Absolutely shocking service if you're disabled! They limit the number of disability access passes to events claiming 'it becomes too unsafe otherwise' erm what? In my experience those with disabilities are generally safer because they know their limits. Unless you book for an event as soon as the tickets go on sale, you'll never be able to get accessibility so heaven forbid you need to take you time to mentally prepare yourself and research before you book.

(Sarcasm warning)
Well I can honestly say this is without doubt the worst company iv ever dealt with.I will be utter truthful, So few weeks ago I rang up after some comic con tickets to take my son and as both he and his mum are disabled I was told by the guy on the phone I need nimbus cards, I also asked about the fast tracks as obviously standing around for both isn't a option, the guy said I need to get nimbus cards first and obviously the tickets are subject to what nimbus say and eligibility. So I applied for the nimbus cards received them paid for three years each but yes could of had them free as they have pointed out, but if I was going go back next year I might as well.
I rang back up both people on phone ok speak to to be honest but this is when the issue started. I have never booked though these or used nimbus so obviously have no clue what I'm doing told the lad on the phone (let me get this right as this is a reason why they can't refund as well) hi mate I rang up the other week to purchase some tickets but needed a nimbus card I have that with the plus 1 and everything" (hope that's right) so can I ordered the tickets he said so two standard tickets and a carer ( note they only do standard tickets they don't do a disabled one which will become clear later) the ticket are non refundable ok mate can I get the access passes them please which they informed only the disabled and carer can use the passes so I informed him about my son which has no bearing on ticket or the fact I rang up for mobilty tickets with nimbus card. The guy accepted it and said yes mate you are entitled to it let me have a look o sorry we don't have any left! So at this point I'm confused as what the feck I'm supposed to do I ask well what do I do them mate, he tells me go later as it won't be as busy to get in and there are places to sit, yet the comic con liverpool reviews actually say the opposite. I emailed them back complexted at how they can sell disabled tickets without warning no passes are left it doesn't seem unreasonable to inform guests first so I asked for a refund to which I have never seen so many utter disgusting ways around a refund as they physically cant go without the pass. It's not like I'm doing it get a free ticket I got one but it's irrelevant. If there's no seating does that mean your liable I doubt it. But iv had every excuse from they didn't know I needed them. Emails about them before and previous calls. Then using the ticket it self as it says standard so it shows you didn't ask or they didn't know even though it clearly says plus carer and the phone call clearly hears me talk about the nimbus cards and once you give details they have all the person's needs on thd screen showing they need disabilty access. And then it's my fault for not asking first. Like I know how it all works the customer service is it's own complaints department and when you ask for the person's name they do not give it. So all I wanted was a simply refund as they can't go physically without added assistance and queuing is impossible that's it not special pass or force them give me one just a refund , and a explanation why if someone is ringing up obviously with mobility issues why a simple yes we can help you with your purchase with your nimbus cards BUT we don't have any passes. This would of been ok I will have leave it thanks. But no that would be to nice, they take cash then say no and try utter discussing tactics like a wording of a ticket. Yet under the 2010 disabilty act companies must alter thier policy's to account for differences. So a prime example someone who clearly bought tickets for disabled people who were not informed of sell out of passes and can't physically go should refund as you can't class's them as all the same. This company is a disgrace and absolutely not mobilty friendly. I'm sure iv mentioned everything right monopoly I'm sure you can spin another utter disgusting way to justify it, maybe because I'm autistic you can say it because of that I mean you tried justify you didn't no yet anyone with a ear can listen to full recording. I give you permission put it on here. To let the public can tell I'm purchasing tickets for disabilities. Utter disgrace.
Since going to STAR they refunded straight away. This company's employs are disgraceful and the customer service representatives one called Ellis was disgusting, they have no morals at all or sympathy. The best thing is the Complaints department is the same as customer service so nobody gives a crap. How hard is it really when thier own website says purchase tickets first it should be no passes left, ok she can't physically go, let me issue refund. But no takes over a week of arguing.

Super efficient customer services - they were able to resolve my query and exchange my ticket with no fuss, very quickly.
Thank you

Shaun was great my Oder was complete with him in no time and a confirmation email came straight through. Thank you

Absolutely amazing company and their staff and so kind. I made a huge mistake with a ticket and sorted it within 24 hours for me. I csnt thank them enough.

I spoken to a lovely guy today about the queries I had for my upcoming event WWE Live at the M&S Arena and he explained everything and I was really happy at his responses, even when I couldn't understand something that he'd said, he went over this again until I knew what he'd meant, Great Guy!! Sorry I didn't get his name, but yeah lovely Customer Service!!!

Shocking! You can buy an upgraded ticket entry (Diamond Pass) to bypass queues for the photograph opportunity at Comicon. Only to have the artist cancel and although you get refunded for the photograph, Ticket Quarter refuses to refund the entry upgrade. (Not the entry ticket, which I was still happy to pay for). Ticket Quarter have stated that the upgrade can still be used to skip the queues at entry and they are exercising their right to refuse refunding the upgrade portion. I will never use TQ again let alone buy any tickets to attend Comic Con.

The girl was friendly and professional and I was actually glad to talk with a person rather than a computerised AI my order was taken and I even had to ring back with more information she was still very polite and helpful

Shaun was fantastic sorted our group booking out to go Xmas Panto in Liverpool M&S bank arena
Thank you Shaun for all your help x