TicketWeb US Reviews 202

The event I had tickets for was cancelled in February. I have yet to get my refund and they stopped responding. I hope they enjoy my $87.02. I will never order from them again.

When purchasing ticket, I had to adjust my credit card information before finalizing the purchase. While adjusting the card info, the ticket type was altered to a higher cost ticket without my consent. Unfortunately I paid for the ticket before realizing there was a change to the ticket type. The customer support is nonexistent - no number to call, and just an automated email stating all sales are final. I feel that the ticket type change may have been purposeful to solicit more money. I’ll go out of my way to never use Ticketmaster or subsidiary companies ever again

How are these scammers still in business? I purchased concert tickets and was told I would get them 3 days before the concert. I did not, I checked every folder in my email for days. I emailed them 4 times because there is no actual number. They finally emailed me back the day AFTER the concert and told me no to a refund. This company is a scam. I've already been in touch with a lawyer from Pharr Texas for legal action. I'm tired of seeing everyone else's misfortune in dealing with this fake company. Lawyer up, boys!

If I could leave zero stars I would!

Fist off, I purchased 2 tickets to the Brea Improv for a show on Saturday night. Unfortunately I wasn’t able to make that show so I immediately reached out to them to see I would be able to exchange them for an earlier show. They took 2 days to reply only to tell me that there’s nothing they can do. I mean there was no accommodation or anything! To me, if you have a business and you have customers that keep your lights on, how in the hell can you tell the customer “there’s nothing you can do”?!

Of course there’s something you can do! Make an accommodation!

I’m done!

Horrible customer service 👎

Was scared to buy from these guys based on other reviews but the band insta linked me there and so did ticket Master so I took a risk.
Got my tickets within a few seconds
I think as long as you don't mess up your email you should be be good only reviewing so the average person doesn't go to stubhub and pay 5x the price to feel safer

Horrible service. Very similar to another review. Never got tickets. “Oh must be in your spam”. Checked all folders. Refused refund. DO NOT ever do business with them ever…

Support was professional. The wrong ticket was issued. The reply took too long to get the correct ticket issued. I was blamed for a mistake made by the system and refused a refund. Will be avoiding doing business with this company in the future.

Misleading event advertising
Terrible customer service and no refunds!
Do not use this dishonest company

HORRIBLE STAY FAR FAR AWAY. They robbed me. I never got my tickets and they refused to give me a refund. The customer service is terrible. They told me that they sent the tickets and it must have gotten lost in my spam. They never sent anything. They literally stole from me.

I am a victim of fraud, plain and simple. I purchased show tickets for a performance on 10/3/21. this is my experience.

My first contact after purchasing ticket is this email
email from TicketWeb dated 10/2/21 the day before the performance:

{The following is a message from the presenter or promoter regarding the tickets you purchased for:

Rescheduling to Spring - Duke Tumatoe & The Power Trio
at The Token Lounge
on Sun Oct 3, 2021 at 8:00 PM

Order Confirmation Number:
**********

DUKE TUMATOE is being rescheduled to Spring of 2022. We should have the new date this coming week. Please hold on to your tickets.

Thank you!

Thank you for choosing TicketWeb!}

My inquiry dated 3/10/22:

Dear Sirs,

I purchased tickets for this concert originally scheduled for 10/3/21 to find out on 10/2/21 the show was postponed until spring of 22 due to Covid. I have found out a show is planned for 3/13/22 with Duke Tumatoe & The Power Trio at The same venue {The Token Lounge, Westland, MI} but have not received any info about this show or the status of my paid for tickets. Is this the make up appearance or is that still to be determined? I am very frustrated with this as the venue will not answer their phones as well. This is the only contact I have received since the purchase of the tickets.

The following is a message from the presenter or promoter regarding the tickets you purchased for:

Rescheduling to Spring - Duke Tumatoe & The Power Trio
at The Token Lounge
on Sun Oct 3, 2021 at 8:00 PM

Order Confirmation Number:
***********
DUKE TUMATOE is being rescheduled to Spring of 2022. We should have the new date this coming week. Please hold on to your tickets.

Thank you!

Thank you for choosing TicketWeb!

From: TicketWeb Customer service:

Benjamin P (Ticketweb NA)

Mar 11, 2022, 21:35 GMT

Hi *******,

Thank you for connecting with us.

We would like to apologize if you did not receive any information regarding your tickets for Rescheduling to Spring - Duke Tumatoe & The Power Trio.

Upon checking, your event took place on Sunday, October 3, 2021, 8:00 PM EDT (7:00 PM Doors) at The Token Lounge, WESTLAND, MI. Hence, your tickets are no longer valid.

If you have more questions or concerns, please let us know.

Sincerely,
Benjamin
TicketWeb Customer Care

PLEASE refrain from bussiness with this company!

I have three shows that I have not received tickets for at this point. When I try to email them it doesn't go through. About half the time when you place an order and if you don't receive them then you better begin the work. Of course Ticketmaster purchased this company and since then you cannot get a human. Before that the service was outstanding. I could not stay in business if I did it like they do. Ridiculous.

Leonel and Harvey P helped me with a refund on an event when my family had an unexpected tragedy. Ticket Web has an amazing staff that worked with me through this unforeseen situation that did not allow us to attend an event the night of. I trust Ticketweb and look forward to working with them in the future! You both were amazing help!

- Christian

I ordered tickets for a show, and didnt realize it was a cover band. I emailed TicketWeb immediatley to cancel and refund. They stated they could not give me a refund. Total garbage policy. STAY AWAY FROM THIS COMPANY.

the events are overpriced. i advise finding the event you’re looking for and getting tickets elsewhere. the fact that this place also doesn’t offer refunds or returns is extremely difficult. i wish i could give them 0 stars

I purchased tickets for an event tonight at 7:30 PM. It is now 4 PM and I have not received my tickets nor have they replied to my emails. Not sure why venues use them.

I will never again knowingly book tickets through this company. There is no phone number and they simply ignore emails. My issue was very simple - I just wanted to see if I could change my booking to a later time on the same day but I received no response despite sending emails days in advance of the event. What sort of company ignores their customers ?

Got tickets for a show on Friday the night before the show, the next morning (the morning of the show) Got an email they were requiring negative Covid test or proof of vaccination, so I couldn’t go. Now they are saying I can’t get a refund

Had tickets for a show and then COVID happened. Wasn't able to attend the reschedule in April 2021. Was explicitly told to tear tickets, reply with confirmation code in the subject by XXX date. Replied a week earlier and have been trying to get a refund since...despite this whole documented back and forth, they continue to say I can't get a refund. At this point I'm simply following up monthly to remind them they are lying to customers.

This company is a complete scam and should be closed down. I bought tickets to Comedy Cellar in New York and the venue would don't honor our tickets. They said we weren't on the list and would not allow us inside, even though I had PAID AND PRINTED tickets in hand. I tried to get a refund for a show THAT I WAS NOT ABLE TO ATTEND and they cut and paste the same thing: tickets are non-refundable.

Ticketweb sent out a cancellation and refund policy due to changes in the Covid policy at the venue for a concert. I followed the instructions to a T and they ghosted me for 3 months until I received an email saying that all sales were final. I had to dispute the charge with my credit card company. Do not due business with TicketWeb, you will pay in more ways than one.