Tictocman Reviews 60

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its promptness, efficiency, and professionalism. Many people were impressed with the high quality of the repairs, often noting that their watches looked brand new and functioned perfectly after the service. The staff's helpfulness, clear communication, and ability to keep customers informed throughout the process were also frequently mentioned as significant positives. Consumers particularly appreciate the company's ability to repair vintage or complex watches that other businesses deemed unfixable, showcasing their expertise and dedication. The ease of the overall process, from initial contact to receiving the restored item, also contributed to a highly positive customer experience.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the staff for their great communication,... See more

Product

Reviewers express great satisfaction with the product's restoration quality. Many customers report their... See more

Quality

People report positive experiences with quality. Customers are highly impressed with the quality of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EXCELLENT service. Very responsive in communications, clear on the work they would do and seemed reasonable priced against the other quotes I was getting. Watch came back looking brand new, perfect in... See more

Rated 5 out of 5 stars

My 88year old father had a watch he had for over 60 years which we tried getting fixed by numerous watchmakers with no joy. I found tictoc man on the Internet and within a few weeks the watch was re... See more

Rated 5 out of 5 stars

The staff was very helpful, keeping me informed by telephone rather than by mail because I don't like that way of communication. The repair of my Cartier watch is very well done, it looks like new... See more

Rated 5 out of 5 stars

Tic toc man done a great job on my Granddads watch, I'm very impressed by the quality of work very high standards, watch looks brand new and most importantly works as it should. 100% recommend tic... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great customer service and very prompt

Great customer service and very prompt. The watch was inspected, serviced and returned to me well within the stated estimated duration. Tic Toc Man did a great job on the watch, fully serviced Valjoux Chronograph movement. It was in a bit of a mess and needed quite allot of work. Now working perfectly and looks amazing, thank you. Highly recommended.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

I have been happy with the…

I have been happy with the communications and efficiency of the service from Tic Toc. I have not received my watch back in the post, but I know it has been sent special delivery. I trust that the repair is satisfactory.

October 24, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service for your watch needs

Getting a watch serviced is a fairly infrequent task so you want it done right. I have used Tictocman a couple of times now for two different watches and I continue to be very satisfied with the work done and the overall experience. They are very friendly and helpful to deal with and most importantly provide a good service. I would highly recommend using them and I will continue to use them in the future.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round, sent my husband’s watch in to be repaired. It was returned looking brand new, with a quick turn around. Very happy customer!
Kate, Buckinghamshire.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very nice comms

Very nice comms, watch back looking lovely. They were happy to answer questions about the movement when I used them before. This time they sourced a strap for me.

July 29, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful service

Wonderful service, my watch is finally fixed after not working for a few years. Excellent communication and fast turnaround. I highly recommend anyone using this company. Cannot speak highly enough. Thank you Tic Toc man

July 19, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Total scam! They charge you for no work.

This company is an absolute and total SCAM organisation! I sent them a watch to regulate and they took two weeks before even getting back to me, then charged me £72. Did they do anything? No. Not a thing. The watch was completely untouched - still running 15 seconds fast a day. I could see even see at the back that the regulation screw was in the same position as it was when I sent the watch down to them. A total scam! They do nothing and charge you for it.

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazed by the quality of their work

I sent a badly scratched Seiko Premiere to this company for a refurbishment and polish. I was flabbergasted by the condition of the watch when it was returned. It was beautifully wrapped and looked absolutely brand new. If I could post a picture with this review to show just how good a job they did, I would. In a word Amazing!

August 7, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look