Tiersitter24 Reviews 93

Reply from Tiersitter24

May 23, 2025

Hi Hasini,

Thank you very much for your great review.
We’re very happy to hear that you are satisfied with Tiersitter24 and that you were able to connect with real and reliable pet owners. Your trust in the security and reliability of our platform means a lot to us – that’s exactly what we aim to provide.

If you have any questions, feel free to contact us anytime at info@tiersitter24.at.

Best regards
Nicole and the Tiersitter24 Team

Reply from Tiersitter24

Jan 9, 2025

Hello Ahmad,

We’re so happy to read your glowing 5-star review – thank you! It’s fantastic to hear that you found Tiersitter24 helpful and that you appreciate the genuine profiles of our sitters.
Ensuring trust and quality on our platform is very important to us, and we’re delighted that your experience reflects that. We look forward to continuing to help you with your pet-sitting needs in the future!

Warms regards
Nicole and the Team of Tiersitter24

Reply from Tiersitter24

Nov 7, 2024

Hello,

Thank you for your review and your honest feedback.

We’re sorry to hear that you were not fully satisfied with the features of our Basic Membership. Tiersitter24 offers a free Basic Membership to allow users to get oriented, post ads, and attract potential pet sitters. However, direct messaging requires a Premium Membership, enabling users to read and respond to messages in full.
https://tiersitter24.at/en/help-centre/what-features-does-the-free-basic-membership-offer
https://tiersitter24.at/en/help-centre/what-advantages-does-the-premium-membership-offer-for-clients

We do not have any hidden fees or subscription traps. We place a high priority on transparency, with all features and costs clearly detailed at https://tiersitter24.at/en/pages/conditions. Also, the Premium Membership for pet owners is not a subscription, but rather a one-time payment. https://tiersitter24.at/en/help-centre/how-does-the-premium-membership-for-employers-end

The majority of our users believe the service provides good value. We understand that there can occasionally be situations where things don’t work out as expected. For this reason, we offer a Satisfaction Guarantee: if you’re not happy with our service within the first 14 days, we’ll refund your payment. You can count on that!
The fact that you immediately received many applications for your job offer shows how well the platform works.

Unlike an agency, we do not take any commission on pet sitters’ hourly rates. We believe this setup benefits both pet owners and sitters alike. We’ve invested significant time and effort into building a reliable platform and conduct daily checks on user profiles to maintain high quality among the pet sitters listed.

For any specific questions, our customer support team is always available at info@tiersitter24.at.

Wishing you the best of success in your search!

Best regards,
Nicole and the Tiersitter24 Team

Reply from Tiersitter24

Nov 4, 2024

Hello,

Thank you for your review and your honest feedback.

We’re sorry to hear that you were not fully satisfied with the features of our Basic Membership. Tiersitter24 offers a free Basic Membership to allow users to get oriented, post ads, and attract potential pet sitters. However, direct messaging requires a Premium Membership, enabling users to read and respond to messages in full.
https://tiersitter24.at/en/help-centre/what-features-does-the-free-basic-membership-offer
https://tiersitter24.at/en/help-centre/what-advantages-does-the-premium-membership-offer-for-clients

We do not have any hidden fees or subscription traps. We place a high priority on transparency, with all features and costs clearly detailed at https://tiersitter24.at/en/pages/conditions. Also, the Premium Membership for pet owners is not a subscription, but rather a one-time payment. https://tiersitter24.at/en/help-centre/how-does-the-premium-membership-for-employers-end

The majority of our users believe the service provides good value. We understand that there can occasionally be situations where things don’t work out as expected. For this reason, we offer a Satisfaction Guarantee: if you’re not happy with our service within the first 14 days, we’ll refund your payment. You can count on that!
The fact that you immediately received many applications for your job offer shows how well the platform works.

Unlike an agency, we do not take any commission on pet sitters’ hourly rates. We believe this setup benefits both pet owners and sitters alike. We’ve invested significant time and effort into building a reliable platform and conduct daily checks on user profiles to maintain high quality among the pet sitters listed.

For any specific questions, our customer support team is always available at info@tiersitter24.at.

Wishing you the best of success in your search!

Best regards,
Nicole and the Tiersitter24 Team

Reply from Tiersitter24

Jul 30, 2024

Hi Adriana,

Thank you for taking the time to share your feedback with us. We are very sorry to hear that, despite your efforts, you haven't received any responses from the users. We understand how frustrating this must be.

Tiersitter24 serves as a contact platform that connects pet owners with pet sitters. While we review profiles through a multi-step process, we can't always control user behavior. We regret that some users don't respond to messages and we always encourage everyone to actively reply to inquiries to improve interactions.

We would also like to inform you that we offer a satisfaction guarantee. If you're not satisfied within the first 14 days of signing up for a premium membership, we will refund your payment. Please contact us at info@tiersitter24.at so we can look into your issue in more detail and find a solution together. Our goal is to ensure that you get the support you need.

Thank you again for your feedback.

Best regards,
Nicole and the Tiersitter24-Team