Tikamoon UK Reviews 

1,037
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers had a great experience with this company. Customers consistently praise the helpful and friendly staff, with many highlighting excellent customer service that is often described as prompt and efficient. People frequently commend the high quality and beautiful design of the furniture, noting items are well-made, sturdy, and often made from real wood. Many consumers also appreciate the excellent packaging and smooth delivery process, with items arriving well-protected and often quicker than expected. However, some customers reported receiving products that were damaged, had scratches, or showed poor quality finishes upon arrival. Additionally, a few people mentioned experiencing longer delivery times than anticipated for their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and description. Many reviewers praise... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality, solid construction,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising good communication, quick... See more

Staff

Clients share positive opinions on staff, with many reviewers praising specific staff members for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a teak television stand and there is no question that it is a very well made, very high quality piece of furniture. It came fully assembled other than a requirement to attach casters for m... See more

Company replied

Rated 5 out of 5 stars

Things go wrong & I often think the measure of a company is how they respond when that happens. My sink cracked. No accident, or drama, just a manufacturing issue that arose a year & a half afte... See more

Company replied

Rated 5 out of 5 stars

I was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incre... See more

Company replied

Rated 5 out of 5 stars

Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened i... See more

Company replied


Company details

  1. Home & Garden

Written by the company

Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(1,037)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a table for a few months and…

I have had a table for a few months and it is excellent quality. I needed to check the exact table leg sizes whilst not being at home and contacted the company and the had a prompt response from Ornella with detailed drawings! Great product, quality and service!

October 21, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your kind review!

We’re delighted to hear that you’re satisfied with your table and pleased we could assist you with the measurements.

We’ve shared your lovely feedback with Ornella, who will be thrilled to hear it.

Best Regards,
Your Tikamoon Team

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Rated 5 out of 5 stars

I had a great interaction with Lucie D, from Tikamoon.

Lucie D answered my questions in a very positive and polite way. Was a pleasure to talk to her.

October 21, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your kind words!

We’re delighted to hear about your experience, and we’ve shared your feedback with Lucie, who will be thrilled to hear this.

Kind Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

I ordered a coffe table which was…

I ordered a coffe table which was beautiful! Sadly after a few weeks I noticed there was a problem and the wood was splitting slightly at the corners. Tikamoon were so helpful and organised a return/full refund straight away. I would definitely recommend as the furniture is really beautiful and the customer service excellent.

October 13, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your kind review.

We’re glad we were able to resolve the issue you encountered and truly appreciate your understanding.

We hope to welcome you back as a customer in the future.

Kind Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Help with fittings dimensions

My wife placed an order for the very elegant Easy vanity unit and lavastone basin, as a feature for our new en suite. The product comes without taps and drainage and we couldn't find any size guides for the tap and drain holes on the otherwise very detailed dimensional drawings.
After sending an email requesting sizes, the very helpful Munro sent back each sizing we would need and a set of more detailed and highlighted drawings for us.
Munro's response was quick, polite and thorough. Exactly the kind of customer service needed from a company.

October 16, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your sweet review.

We’re delighted we were able to help and hope you’re enjoying your Easy bathroom unit.

We’ve shared your feedback with Munro, who is thrilled to hear that he could assist you.

Best regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Excellent throughout

Excellent throughout! From website to delivery absolutely no issues.

October 8, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your lovely review!

We’re thrilled you had a great experience.

Kind Regards,
Your Tikamoon Team

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Rated 5 out of 5 stars

Great service from Ornella and Lucie

Great service from Ornella and Lucie
Thank you

October 16, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your review!

We’re delighted to hear about your experience and have shared your feedback with Lucie and Ornella.

Best Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Had an issue but was resolved very well…

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

October 14, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your kind review.

We’re glad you're satisfied with our customer service and that Lucie was able to resolve the issue.

We’d be more than happy to welcome you back as a customer in the future.

Kind Regards,
Your Tikamoon Team

Rated 1 out of 5 stars

VERY POOR SERVICE

I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.

October 14, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for sharing your feedback.

We can understand your disappointment with the furniture and are very sorry that the options provided were not satisfactory. Our customer care team are working towards a suitable solution to have this resolved as soon as possible.

Kind regards
Your Tikamoon Team

Rated 5 out of 5 stars

Just love the furniture!

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.

October 13, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you so much for your kind words.

We’re delighted that we were able to assist you and that you are happy with the resolution.

It’s wonderful to hear that you were pleased with our customer service, and we truly appreciate your continued trust in us.

We look forward to serving you again with your new furniture!

Best Regards,
Your Tikamoon Team

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Lucie was fab

October 9, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you so much for your 5-star review!

We’re delighted to hear that you had a great experience with our customer service.

We’ve passed your lovely feedback on to Lucie; she’ll be thrilled to know you appreciated her help!

Best Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Beautiful coffee table

Beautiful coffee table, came already assembled.

September 11, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for your lovely review!

We’re so happy to hear that you’re pleased with your coffee table.

Kind Regards,
Your Tikamoon Team

Rated 1 out of 5 stars

Delivery and customer service appalling

Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.

October 10, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you for taking the time to submit your review. Please accept our apologies that your vanity unit was damaged in transit, causing a delay to your renovation project. We are pleased to see that the replacement unit is ready for delivery, arriving sooner than the 10 days initially advised.

We do regret the original order was damaged, but hope you are happy with the finished project.

Your Tikamoon Team

Rated 5 out of 5 stars

A really prompt and helpful response to…

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

October 7, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you very much for your kind review.

We’re glad we were able to assist, and we hope that the restoration tips have been successful in treating your marble basin.

Please don’t hesitate to get in touch if you need any further advice.

Best Regards,
Your Tikamoon Team

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Rated 5 out of 5 stars

Good quality furniture

Good quality furniture. It arrived well-packed and was easy to assemble.

September 20, 2025
Unprompted review
Tikamoon UK logo

Reply from Tikamoon UK

Thank you so much for your 5-star review!

We’re delighted to hear that you’re happy with the quality of your furniture and that the assembly process was nice and easy.

Kind Regards,
Your Tikamoon Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful desk

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing experience amazing customer…

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excekllent customer service

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

October 1, 2025
Unprompted review

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