Tikamoon France Reviews 

We purchased some ticket chairs from here. We are happy with them easy to set up and build they look great with our new kitchen table. Would buy here again.

I received a vanity bathroom sink unit in August. When it arrived the outer packaging was in good condition so I had no reason to worry about the contents. There was delay in my bathroom being fitted so I didn't open the package until recently when I discovered a split in the wood of the cabinet. I contacted them immediately but was told as I was past the 60 day return period (I was a couple of weeks past this period) there was nothing they could do. I explained I did not want a refund, simply a non-faulty cabinet but subsequent correspondence has all ended in them taking no responsibility as they have decided the 'damage' occurred during transit and I should have inspected it sooner and told them. Not sure how they have reached such a conclusion as there is no damage to the corner of the unit near to wear the split in the wooden grain has occurred (as you would expect if its had been dropped) and the ceramic sink also contained in the same package arrived in perfect condition. I asked about the 5 year warranty that apparently all of their furniture comes with but was told this is only for parts and doesn't cover damage that has occurred to the unit during or after delivery. I find this lack of responsibility for their products shocking, their furniture is not cheap and even if the damage did occur during transit, that is not my fault and the should they should hold some accountability. Such a shame as it was the one thing in my new bathroom I had decided to splash out on thinking it would last longer than cheaper brands, turns out I was wrong as I'm now nearly £600 out of pocket, with a faulty unit I cannot use unless I pay a professional to fix (one of Tikamoons suggestions on what I should do!)

PURCHASED A TABLE, EXCELLENT QUALITY AND DELIVERY WAS VERY QUICK

Bought three bathroom units, two with sinks and also three mirrors from Tikamoon and we are very happy with the quality of all the units. One mirror did arrive damaged which must have happened in transit, Tikamoon asked for a photo of this which we provided and they gave us a refund for the item.
One of the sinks was cream and it was a bit ‘too’ cream for our colour scheme so we asked to swap for a black one. At first they advised that it would be a 4 month wait but then came back to us and said one had become available so would be delivered to us in 7 days, so happy!
Glad we’ve only just read the reviews now as we probably wouldn’t have ordered based on some of the reviews on here, but we’re really happy with the products and the service from Tikamoon.

I received my coffee table on the 9th October. The glass top was faulty and emailed the company immediately to let them know. Today, 15th October my issue has still not be resolved. I have sent them several emails and their reply so far was to give me a £70 gift voucher to spend online in the future or a 10% off (£45) for the faulty product. I am shocked that I was not offered a replacement asap and I am still waiting to hear back from them about my request to collect the faulty glass part and send me a new one for my expensive coffee table. A not very pleasant shopping experience and their customer service responses are so slow. NOT HAPPY AT ALL.

I have not signed up to any company or google, if I could block them I would.
I repeat I have not signed up to any company whatsoever to receive marketing emails. However, the tikamoon emails seem to have stopped, so whatever you did must have dealt with the problem.

We ordered an armchair from Tikamoon.
Of course paid for it in advance and waited 4 months to be delivered.
Once it arrived, I immediately realized that the armchair leg is broken (so absolutely cannot be used). To my surprise their options once I claimed the problem were so ridiculous that i'm speechless how this companies are still operating.
Their options in a nutshell:
Option nr 1: 30% of bon'dachat:
what is the worth of giving me a 30% of bon d'achat when i cannot even use your armchair. What you're proposing is simply losing 20% of the value + wait another 4 months if i want to order a new one/ not to mention the time that you kept my money with no benefit.

Option 2: discount of 20% for sth that is totally broken:
Really, what is in your mind??? you're giving me the option to lose 30% - great deal

Option 3: keep in in my house, until the transporter comes to pick it up and After we give you the money. Did I ever sign that i am Tikamoon Warehouse? Are you paying me for the fact that I have to keep in my house your armchair that i cannot even use? Are you paying me for all the time that you’re using my money while I have nowhere to sit?

I just hope companies like yours behave in a more humble way when these problems are coming from them. So so disappointed.

Very disappointed by Tikamoon. Having waiting 6 weeks for a bath room washbasin unit to arrive, it was delivered with 2 broken legs. Tikamoon offered a replacement but that is now on 4 month lead time. The alternatives, on a shorter lead time, are all larger than the space we'd had built. No offer of compensation for the inconvenience or extra cost (the larger units are more expensive and we will need to alter the building work) we will now have go to. They offered is a discount if we could keep the broken goods. Delayed responses from customer services only help worsen the experience.

I've since had the reply below saying that an exchange was possible within 4 months. Well I wasn't offered this as I was told it would take 4 months to get a replacement of the same unit . So, this is misleading.

We recently ordered a Jeanne TV cabinet from Tikamoon. It was delivered within the promised 10 day timescale but had unfortunately was very badly damaged and unusable. Tikamoon were very helpful when I contacted them and immediately arranged for a replacement.

The damaged unit was collected and replaced within 6 days, but unfortunately the replacement item had a construction fault - the right hand drawer was out of allignment and hanging around 7mm lower than the adjacent door.

Once again, Tikamoon were very helpful and worked with me to try and resolve the issue. They agreed there was a manufacturing issue and offered me the choice of a partial refund or to return the item. In the end, I opted to seek a partial refund as, with the exception of the alignment issue, the unit is absolutely beautiful and in working condition. We will have a joiner repair the drawer alignment locally.

I thought very hard about what to score Tikamoon. On one hand, the TV unit is very beautiful, the service was efficient and the customer services department were extremely helpful. But on the other hand, we did receive two faulty items back to back, which has been a big inconvenience and soured the experience.

I've therefore settled on an average score. I feel like we've probably been unlucky with our experience and I would still order from Tikamoon in the future, as I am reassured that they take quality issues and customer service concerns seriously.

I am very disappointed. We decided for tikamoon in order to receive high quality for a high price. What we got, was poor quality for a high price and no appropriate and fitting solution by the customer service. Upon delivery, every package was damaged ( we received 6 packages in total). To open it, we can not just simply let it stand on the street. We were forced to bring it upstairs in order to check if anything was damaged. And it was. Very damaged. So I wrote to the customer service for help. I would have been happy to receive a replacement for the damaged part (the doors of a sideboard for the bathroom). That was not an option. We could however send it back fully but only packaged and if we bring it back down the stairs. Let me tell you, in case it wasn't obvious, the real wood furniture is extremely heavy. I don't think I am treated properly. I don't think I am taken seriously. And I am surely not helped. Upon inspection if anything else was broken we found all the sliders for the drawers were packed with rust. Rust everywhere. It's totally crazy. So far I have no solution for this. We were asked my the customer service to fix it ourselves for a laughable refund.

bought expensive hall table poor quality, scratched,poor fittings, got £50 refunded so quickly resolved

Good products and great service. I bought online and was a bit anxious about the quality, sometimes pictures are flattering and you get disappointed when receiving the products. This was not the case here. The wood furniture was exactly like I pictured them and quality is very good. Delivery date was also respected. I received an email with a 2 hours delivery bracket. The delivery team called me to tell me they would be there in 30 mins and there were. They took my furniture to the 4th floor (historic building no elevator) and installed them in the room of my choice. Highly recommend this company. Good products and great service. Well done.

Really nice furniture. Quick delivery. Helpful staff :)

The Tikamoon website was easy to navigate, and it was easy to find the right product. Placing an order was straightforward, and the product arrived very quickly. The product was exactly as described, very good quality and an excellent price.

I should have read the Trust pilot reviews before ordering. Order placed on 30 June, delivery was to be 'within 10 days'. 10 days after order, I get an email informing me of sheesham importation delays due to Brexit. Apparently Tikamoon was not were of this when the order was placed. More waiting. I eventually get another email on 4th August confirming delivery on 11th August. On 11th, another email from delivery company saying the 'goods were not loaded onto the van'. you couldn't make it up! Further delays expected. Tried to call, but the phone number on the website is not recognised. Terrible customer service

Ordered a table that should have been delivered within 6 weeks. 6 weeks has now been and gone and we’ve had no information and they’re not responding to emails. The phone number on the website doesn’t work either. Avoid at all costs

The relationship with this company has been a nonsense from minute 1. They sent to us an email which subject was "more than 4 months delay in our delivery" and there were more than 4 ndeed, there were more than 6 actually what made 10 months of waiting in total. They offered us 40€ (in a row) as a compensation for the waiting (10 months of waiting). Of course we did not accept it and said that we wanted to return everything and have the refund. Suddenly they have solved everything and we could have everything we ordered excepting one of the things. We accepted a higher compensation and we agreed to wait for that item until November.

We received the other 3 items when we expected them and we were amazed when we saw that a table had even the stickers pointing out the defect and a beautiful cobwebs with its spider included as well. That table was a piece of furniture that was abandoned in some warehouse returned perhaps 27 times in 27 attempts like this. We tell them about it and they admitted the mistake telling us that they would pick it up and return the money. So it looks like they sent to us a defective piece of furniture just to try if we did not realise and of course we did realise that it was a defective one.

Due to this lack of profesionalizó from them, we told them that we wanted to return everything but with our refund up front. After all we have been through with them we did not trust we could have our money back after they pick the furniture up. After telling us that they would make an exception for us due to our discomfort, SURPRISE! they have not returned a single euro. Of course, they called us the day after they told us that they would do so for the removal of the furniture. Pathetic and pitiful service. You can't make things worse. Well yes they could, they could come and poo on the defective coffee table and after that yes! it could be worse but just for that.

Stay away. This "company" is an absolute disaster with no notion of proper customer service. I ordered things that were in stock and promised a delivery in 7 days. After 1 month I still have not received my order. They don't answer emails and on the phone they don't take responsibility and instead blame the delivery company (that they themselves hired). Don't be fooled by the sleek website. Horrible customer experience.

Second delivery, same nightmare. Got an email over a week ago saying it was shipped from France. Since then, no news. Sent 3 emails (no response) and tried to call them every day since (no one picks up). This is abismal. This company is not going to last long with this horrendous customer experience. From me they won't get a single € more.