Tiktribe 

Reply from Tiktribe

Updated Dec 26, 2023

Dear Taffy,

Thank you for your positive feedback! We're thrilled to hear that you find our site great and that you're planning to continue using our services. Your satisfaction is our top priority, and we appreciate your endorsement of our commitment to delivering on our promises.

We've noted your feedback about communication speed, and we understand the importance of efficient communication. Rest assured, we're constantly working on ways to enhance our communication processes to provide you with an even better experience.

If you have any specific suggestions or if there's anything else you'd like us to improve, please feel free to share. Your input is invaluable to us as we strive to meet and exceed your expectations.

Thank you again for choosing us, and we look forward to serving you in the future!

Best regards,
TikTribe Support Team

Reply from Tiktribe

Dec 6, 2023

Hi Jerameel,

Regarding the promotion start time, you are correct that our service typically initiates within 1 to 2 hours after the order is placed, however in rare occasions the sync between TikTok and our platform is slightly delayed, which may at times mean that the promotion in rare cases starts a few hours later. This discrepancy in timing is something we are actively working on, and we will continue to improve our communication to set the right expectations with our customers.

I apologize for the inconvenience caused by the delay in some of your orders. We understand how crucial it is to receive timely results, and we are taking steps to expedite the process and ensure a smoother experience for all our customers. Please rest assured that we are committed to resolving the issues you've encountered and providing you with the best possible service.

If you have any further concerns or questions, please don't hesitate to contact us directly at support@tiktribe.co. We value your feedback and look forward to making things right for you.

Thank you for bringing this matter to our attention

Regards
TikTribe Team

Reply from Tiktribe

Oct 6, 2023

We appreciate hearing from satisfied customers like yourself. Thank you for taking the time to leave a review and share your positive experience with others.

Reply from Tiktribe

Oct 1, 2023

Thank you for sharing your feedback in your review. it means a lot to us to hear from our customers.

Reply from Tiktribe

Sep 29, 2023

It's always great to hear from happy customers. Thanks for leaving a review !

Reply from Tiktribe

Sep 19, 2023

Dear Zac,

Regarding the promotion start time, you are correct that our service typically initiates within 1 to 2 hours after the order is placed, however in rare occasions the sync between TikTok and our platform is slightly delayed, which may at times mean that the promotion in rare cases starts a few hours later. This discrepancy in timing is something we are actively working on, and we will continue to improve our communication to set the right expectations with our customers.

I apologize for the inconvenience caused by the delay in some of your orders. We understand how crucial it is to receive timely results, and we are taking steps to expedite the process and ensure a smoother experience for all our customers. Please rest assured that we are committed to resolving the issues you've encountered and providing you with the best possible service.

If you have any further concerns or questions, please don't hesitate to contact us directly at support@tiktribe.co. We value your feedback and look forward to making things right for you.

Thank you for bringing this matter to our attention

Reply from Tiktribe

Sep 10, 2023

Hi Susan,

Thank you so much for your kind words and feedback! We're thrilled to hear that you had a positive experience with TikTribe and that we were able to address your concern professionally and effectively.

Customer satisfaction is our top priority, and we're glad to hear that you felt your issue was handled with the seriousness it deserved.

We're also pleased that you found our follow-up thorough and that you were kept updated throughout the process. Keeping our customers informed is essential to us, and we're delighted that you noticed our efforts in this regard.

Your recommendation means the world to us, and we truly appreciate your support. We look forward to serving you again in the future and providing you with the same level of exceptional service you've come to expect from TikTribe.

If you ever have any more questions or need assistance with anything else, please don't hesitate to reach out through support@tiktribe.co. We're here to help.

Thank you once again for choosing TikTribe!

Reply from Tiktribe

Aug 6, 2023

Hi Andy,

Regarding the promotion start time, you are correct that our service typically initiates within 1 to 2 hours after the order is placed, however in rare occasions the sync between TikTok and our platform is slightly delayed, which may at times mean that the promotion in rare cases starts a few hours later. This discrepancy in timing is something we are actively working on, and we will continue to improve our communication to set the right expectations with our customers.

If you have any further concerns or questions, please don't hesitate to contact us directly at support@tiktribe.co.
Please advise your order id so we can assist you further with your order.

Reply from Tiktribe

Jul 31, 2023

Hi Eliana,

We appreciate you taking the time to share your experience with us, and we deeply regret to hear that you've encountered this issue with your account.
We take your concerns very seriously and want to reassure you that all our practices are designed with platform guidelines in mind to ensure that our customers' accounts stay in good standing. It is absolutely not a common occurence that our services lead to any restrictions, and we have not encountered this specific situation before. Is it possible that you have used other services alongside ours - if so, it would be great if you can provide more details.

That said, we understand how vital your account's standing is to you, and we don't wish to leave any stone unturned. We've initiated an in-depth review with our team to understand what could have happened.

In the meantime, as a token of our commitment to your satisfaction and to make up for any inconvenience, we have issued a full refund on your order.

Please rest assured that your concerns are our top priority and we're here for any further assistance you may need and thank you for your understanding.

Reply from Tiktribe

Jul 19, 2023

Thank you for taking the time to leave such a positive review. We truly appreciate it!
If you have any questions on how our promotion works, please email as at support@tiktribe.co.

Reply from Tiktribe

Jul 11, 2023

Thank you for taking the time to leave such a positive review. We truly appreciate it!