Tile.co.uk Reviews 2,718

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.

Rated 5 out of 5 stars

Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... See more

Company replied

Rated 4 out of 5 stars

Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... See more

Rated 5 out of 5 stars

Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Interior Designer

Written by the company

Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company and super helpful

Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra I paid on the smaller part. They kept me informed of my delivery date and my tiles arrived well packaged and not damaged. I think they’re an independent company and they’ve nailed their customer service. I’d definitely use again.

August 14, 2022
Unprompted review
Tile.co.uk logo

Reply from Tile.co.uk

Thank you for your great review! Happy to hear!

Advertisement
Rated 5 out of 5 stars

Tiles

Ordered and delivered in just z couple of days. Great price and well packaged. Thank you.

August 3, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Thank you

Advertisement
Rated 5 out of 5 stars

Great service

I haven’t purchased any of the tiles as yet as still planning the garden. I ordered some tile samples and the service was great. The delivery came two days later.

July 22, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Good to hear!

Advertisement
Rated 5 out of 5 stars

Amazing service from tiles UK

Amazing service from tiles UK. I ordered samples which arrived swiftly and hope to make a purchase very soon.

July 20, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Glad to hear! Thank you

Rated 5 out of 5 stars

Period look with antique tiles

Great tiles, love the vintage look, not laid yet. I looked for quite a while for the perfect period tiles and these were a prefect choice. Now looking for furniture to complete the look.

July 20, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Great to hear!

Rated 5 out of 5 stars

Arrived very quickly allowing me to get…

Arrived very quickly allowing me to get on with the work. Great pricing although £35 (flat rate) was a lot for 2 boxes costing £50. But, that’s internet shopping for you!
Perfectly packed without any damage whatsoever.
Definitely recommend.

July 11, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Thank you for your review!

Advertisement
Rated 4 out of 5 stars

Good customer service

Some tiles arrived broken and were swiftly replaced . Easy to get hold of and efficient.

July 9, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Good to hear!, Apologise again for the damages

Rated 5 out of 5 stars

Artisan Grey tiles

I ordered Artisan Grey tiles for a kitchen. They are very good quality, really pleased with the end result. Good customer service. Good price.

July 9, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Great to hear!

Rated 5 out of 5 stars

Tiles arrived very quickly as pictured…

Tiles arrived very quickly as pictured , couple of broken ones , but these were replaced also very quickly. So very pleased with the tiles and the service would definitely use the company again.

July 8, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Thank you for your review! Sorry to hear of the damages again

Advertisement
Rated 5 out of 5 stars

Tiles arrived quickly and when I was…

Tiles arrived quickly and when I was told they would be delivered. Good quality tiles at the right price. I had ordered the wrong amount from elsewhere and these were no longer in stock, but managed to complete the project thanks to Tile.co.uk

July 7, 2022
Tile.co.uk logo

Reply from Tile.co.uk

Thank you for your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look