Tile.co.uk Reviews 2,718

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.

Rated 5 out of 5 stars

Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... See more

Company replied

Rated 4 out of 5 stars

Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... See more

Rated 5 out of 5 stars

Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Interior Designer

Written by the company

Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good service & good price

Good service & good price. Tiles also arrived as promised and crucially, were free from chips/breakages. They were thinner than advertised (7mm versus 8,5mm) but our tiler was happy this was not an issue.

March 20, 2023
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Rated 5 out of 5 stars

Simple re order of one extra box..

Simple re order of one extra box... this is the second time I've had to do this...both times..great service..cannot fault this company at all..I am dubious of new companies online to me..but these are absolutely fab 👌 from ordering to delivery. FAB 👌

March 2, 2023
Rated 1 out of 5 stars

I missed seeing an email saying that…

I missed seeing an email saying that the shipping hadn’t been included and the order was cancelled after two days
As a private customer I don’t always read emails and a text message would have been better

February 20, 2023
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Rated 5 out of 5 stars

I was extremely happy with my order of…

I was extremely happy with my order of sample tiles. They arrived just one week after ordering. The two tiles were whole and allowed me to fully appreciate what they would look like in my kitchen. Great quality, reasonably priced. Thank you.

February 1, 2023
Rated 3 out of 5 stars

MIA Sample

I ordered a sample and it took ages to arrive. I'd assumed it was lost in the post, so I reordered it again. The missing sample actually turned up 3 days after I reordered the original sample. I'm giving the sample 3 stars, as it's a beautiful colour. If it'd arrived on time I'd have probably gone with this company & given 5 stars. However, I'd received other samples from other companies, during the writing time so I decided to make my order with someone else.

January 16, 2023
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Rated 5 out of 5 stars

I found Tile.co.uk good to work with

I found Tile.co.uk good to work with.
It was easy to get some samples before ordering the tiles. The samples came in the post within a coupon of days of ordering.
I then ordered the tiles I wanted by internet. The delivery was straight forward and communication was good. Letting me know a date and approximate time of delivery.
You do have to report damages within 48 hours which was difficult for me as I wasn’t using the tiles until after the Xmas holidays and had nowhere to unpack them to check them. When using them they were fine and a great quality tile.
I would definitely use Tile.Co.Uk again if they have what I wanted.

November 28, 2022
Rated 5 out of 5 stars

The service was excellent

The service was excellent. From the I dividual posted tile to check comparability to the prompt efficient delivery, not to mention quality of the tiles. Fully recommend using.

January 12, 2023
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Rated 5 out of 5 stars

Tiles look amazing

Tiles look amazing - very good price. Online service via chat I received was brilliant - they even worked out how many tiles I needed sorted order dispatch etc - will come back again!

December 28, 2022

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