Tile.Expert Reviews 6,964

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the smooth ordering process, efficient communication, and helpful staff. Many people are impressed with the high-quality and beautiful product selection, often finding unique tiles they couldn't source elsewhere. The delivery service is also consistently noted for its speed, with many orders arriving earlier than expected and products well-packaged. However, some customers experienced issues with delivery, including delays, broken tiles upon arrival due to poor packaging, or incorrect tile sizes. A few people also mentioned receiving tiles in a completely different color than what was shown online.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

Customers had positive experiences with product. Many reviewers praise the high quality and beauty of the... See more

Quality

Clients share positive opinions on quality, with many praising the high-quality tiles and beautiful products.... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process smooth and painless,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficient and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

After exhausting all other resources, I reached out to Tile Expert to see if what I was looking for was actually available as it was pictured on the website and I received a prompt response assuring m... See more

Rated 5 out of 5 stars

Excellent company service. Beautiful and unique product selection. Quick response time. Shipping cost can be high into the USA yet it's coming from Italy. Seamless process. Delivery times ca... See more

Rated 5 out of 5 stars

If you're looking for high quality tiles and excellent customer service then shop here. Rest assured that if something goes wrong (and it did, for me, with FedEx delivery mess up) then Tile.Expert wil... See more

Rated 5 out of 5 stars

We were a little skeptical, but still chose "tile expert" because of the good reviews. And we were not disappointed. On the contrary, the goods were as expected, and delivered exactly at the estimated... See more


Company details

  1. Tile Store

Written by the company

We supply premium ceramic tile and porcelain stoneware by virtually all Italian and Spanish brands. Holding ourselves as an Online store with low operational expenses, we are proud of being able to offer unprecedentedly low prices for the majority of goods in our portfolio. Moreover, we have implemented user-friendly selection and ordering procedures, which is essential when it comes to ceramic tile and porcelain stoneware, challenging products for e-commerce. We keep improving the services on the ongoing basis.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I sourced these tiles from a uk…

I sourced these tiles from a uk retailer at 4 x times the price. Although had to wait a bit longer for shipment was worth the savings. Tile expert kept me informed by email every step. Would use again

December 24, 2025
Rated 5 out of 5 stars

Always great to work with!

My sample tiles arrived quickly and in good shape. The tracker is detailed and helpful. This company is great to work with. Due to confusion with my contractor, I once had to place a special order and later cancel it. I talked to Irene at tile.expert and she was very helpful. I got my refund quickly too.

December 23, 2025
Rated 5 out of 5 stars

I recommend them

They have a nice selection of tiles. The estimated date of delivery was correct (even though it was in the middle of christmas period). They had fast client service and were very accessible when having any issues. Would buy from them again!

December 30, 2025
Rated 5 out of 5 stars

Lovely tiles

Lovely tiles. No issues with delivery. It would be great if the shipping costs could be reduced but overall I had a great experience.

December 3, 2025
Rated 1 out of 5 stars

Order lost or delivered to another client!

After waiting the delivery for a month after the order, one week after the supposed delivery date I receive an email for delivery the day after while I was abroad. I ask to reschedule, no answer and one week later I receive an email saying that the tiles cannot be found and have been either lost or delivered to another client. This means that from my original order, if I'm lucky, I will receive the tiles 2 months and half later and this will delay the schedule of works in my house (and costs). Of course they do not take any responsibility, just offer to refund. So, be careful with time planning!

December 19, 2025
Unprompted review
Tile.Expert logo

Reply from Tile.Expert

Hi there,

Thank you for your review. We apologize for the inconvenience. We confirm that there was a problem with your order at our distribution warehouse. The issue was caused by human error. Since January, we have increased the number of staff at this warehouse to prevent similar problems. We provided a partial refund as a compensation for the delay in delivery.

We look forward to seeing you again.

Best regards,

The Tile.Expert Team

Rated 5 out of 5 stars

Ordered some sample tiles

Ordered some sample tiles that arrived well packaged and in 48hrs
The tiles are beautiful- having a sample lets you see the colours and feel the tiles and the sample sizes were adequate.
Customer Service is excellent and reponsive.
We will probably order our tiles in the New Year.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service to provide stunning tiles. A pallet of terrazzo tiles was shipped to me in Ireland from Italy without a single tile damaged.

December 9, 2025
Rated 5 out of 5 stars

Great selection of tiles

Great selection of tiles and all appear to be reasonably priced. Delivery does take a while but you are told when ordering what date they will be dispatched. My tiles were dispatched on the day I had been told and arrived within a few days (quicker than estimated). Shipping cost me more than the actual tiles but it was well worth it as they are great quality and look amazing!

November 26, 2025
Rated 5 out of 5 stars

Best recommendations from Norway!

We were a little skeptical, but still chose "tile expert" because of the good reviews. And we were not disappointed. On the contrary, the goods were as expected, and delivered exactly at the estimated time. no damage. will probably buy tiles from "tile expert" in the future as well. Recommended!

December 2, 2025
Rated 5 out of 5 stars

The website might feel weird at first

The website might feel weird at first, but once you actually start using it, you will realize it sets the standard for how tile websites should be. The samples I orders arrived very quickly.

December 2, 2025
Rated 5 out of 5 stars

Very happy!

The tiles came couple of days earlier than promised, which was a nice surprise! Customer service is superfast.

December 4, 2025

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