Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
Company replied
We went very late on Saturday afternoon to Tileflair Exeter with about 45 minutes to closing. Will on the front desk was absolutely excellent. Even that late in the day he took his time to help us.... See more
Company replied
Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more
Company replied
Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tileflair Reading Brilliant Staff
Visited the Reading branch on Friday. Marcus was an absolute star with his knowledge, enthusiasm and patience. After 3 days of looking everywhere I actually came out smiling, he actually cheered me up as I was getting despondent.
Highly recommend Marcus at Tileflair Reading (TF5) and the team: Jason, Dan and James.
Thank you Marcus from Alison, Newbury.
October 17, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Alison! Marcus will be thrilled to hear his enthusiasm and patience made such a difference. We’re proud of the whole Reading team, and it’s wonderful to know they helped turn your tile search into a smile.
Absolutely great service great staff …
Absolutely great service great staff from the new location in Warmley
October 18, 2025
Unprompted review
Reply from Tileflair
Thank you, Ketul! We’re delighted the Warmley team impressed with their service at our new location. Your support means a lot, and we’re always happy to help.
Reply from Tileflair
Thanks so much, Steve! Whether it was the ease of ordering online or the helpful service when you collected your order from our Warmley store, we’re really pleased your experience was a positive one. We appreciate the feedback, and hope to support your next tile project soon!
Fantastic Service.
I had recently been visiting family in Bristol and decided to pop into Tileflair in Warmley for a bit of inspiration for my bathroom at home . The staff were very helpful and right on hand, I got chatting to Lee and Mark who were incredibly knowledgeable and answered all my questions with politeness and confidence. Will definitely be popping back in to the store next time im in the area. Throughly recommended. Thanks again!
October 17, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Wayne! We’re delighted Lee and Mark made your visit to Warmley so informative and welcoming. If you're continuing your renovation project, we’ve got eight other showrooms across the South of England ready to help with ideas, advice, and tile inspiration. You can find your local showroom on our website - we’d love to support you again soon!
Was looking to colour match sealant to…
Was looking to colour match sealant to a kitchen unit, both staff members were very helpful , bringing out various colour matching sticks.
Lovely new show room at Warmley.👏🏻👏🏻
October 4, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Richard! We’re glad the Warmley team could help with colour matching and make your visit to the new showroom a positive one. Your kind words mean a lot, and we hope to see you again soon.
Tileflair Gloucester - Paul & Aaron
I’ve been dealing with Paul and Aaron at Tileflair for years now, and honestly, I wouldn’t go anywhere else. Out of all the tile shops I’ve come across, this is the only one I stick with, simply because they’ve always gone above and beyond. They’re friendly, helpful, and know their stuff inside out, which makes the whole process so much easier. Nothing is ever too much trouble, and they always make sure you get exactly what you need.
Over the years, they’ve consistently been reliable, professional, and genuinely great people to deal with. You can tell they really care about their customers, and that’s why I keep coming back. Can’t fault them at all – if you need tiles, Paul and Aaron are the guys to see.
September 29, 2025
Unprompted review
Reply from Tileflair
Thanks so much for the review, Dale! Paul and Aaron will be thrilled with your kind words and we’re proud to have earned your trust over the years. Your loyalty and recommendation mean the world to us.
Great service from shane
Shane was super helpful and Lota of know how always ask for shane at hedgend
October 13, 2025
Unprompted review
Reply from Tileflair
Thank you, Miro! Shane will be delighted to hear his knowledge and support made a difference. We’re proud to have him at Hedge End and we really appreciate the shoutout.
So impressed with Lee at Tile Flair
So impressed with Lee at Tile Flair. He helped us choose some new tiles to go in our kitchen after a leak and gave us all the info so we could make an informed decision. So so helpful and made an unfortunate situation into a pleasant experience. Would 100% recommend. Ask for Lee.
October 7, 2025
Unprompted review
Reply from Tileflair
Thanks for taking the time to leave us a review, Kara! We’re thrilled Lee could turn a tricky situation into a smooth, informed experience. Your kind words and recommendation mean a lot and we’re proud to have him on the team.
Absolutely top service in Warmley
Recently had to refloor our kitchen and ended up in Tileflair in Warmley. We didn’t know where to start but Lee was amazing, really put us at ease and gave us some great options. We’re so pleased we dropped in!
October 7, 2025
Unprompted review
Reply from Tileflair
Thank you, Tom! We’re so pleased Lee could guide you through your kitchen reflooring with ease and confidence. It’s great to hear your visit to Warmley made such a positive impact and we’re glad you dropped in too!
Excellent service from the Swindon branch
Excellent customer service from the Swindon branch. Very helpful and knowledgeable, would definitely recommend this store!
October 11, 2025
Unprompted review
Reply from Tileflair
Thanks for leaving us a review, Sam! We’re delighted the Swindon team impressed with their helpful and knowledgeable service. Your recommendation means a lot, and we’re always here to support your next project.
Such fabulous friendly staff helped us…
Such fabulous friendly staff helped us to chose tiles then helped us to the car and although they were not suitable , helped us bring them out the car and were just great 👍🏻 will return !! At TF3 Exeter
October 10, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Carolynne! We’re delighted the team at Exeter made your visit so positive, from helping with tile choices to assisting with returns. Your kind words mean a lot, and we’d love to welcome you back soon!
Excellent service by Paul and good…
Excellent service by Paul and good prices from Tile flair Gloucester. Used for many of years will keep coming back!
October 8, 2025
Unprompted review
Reply from Tileflair
Thank you, Zac! Paul will be pleased to hear his service and pricing hit the mark. We’re grateful for your loyalty over the years and look forward to welcoming you back again soon.
I always use tilefair for the excellent…
I always use tilefair for the excellent service provided by Shane and the lads
October 8, 2025
Unprompted review
Reply from Tileflair
Thanks for your continued support, Mr. Cammell! Shane and the team will be thrilled to hear their service keeps you coming back. We’re proud to be your go-to choice and we're always here to help.
Wow a brilliant tile warehouse
Wow a brilliant tile warehouse, right near where I live. Jackie was super, we were treated like important customers even though we only needed 3 large floor tiles. Good advice on laying them too, enabling me to purchase the cement and grout to complete the project.
October 7, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Ken! We’re delighted Jackie made you feel valued, no matter the size of your order. It’s great to hear the advice helped complete your project with confidence and we really appreciate the kind words.
Shane’s always very helpful
Shane’s always very helpful, and knowledgeable on tile choices.
October 7, 2025
Unprompted review
Reply from Tileflair
Thank you! Shane will be delighted to hear his knowledge and support continue to make a difference. We’re lucky to have him, and grateful for your feedback.
Always use tile flair hedge end Shane…
Always use tile flair hedge end Shane and the boys are always super helpful thanks guys
October 7, 2025
Unprompted review
Reply from Tileflair
Thanks, Jay! We’re proud to be your go-to at Hedge End, and Shane and the team will be thrilled with your kind words. Always happy to help, and we appreciate your continued support.
Came in to tileflair hedge end and…
Came in to tileflair hedge end and Lewis was super helpful
October 7, 2025
Unprompted review
Reply from Tileflair
Thanks so much! We’re glad Lewis made your visit to Hedge End a helpful one. It’s always a pleasure to support your tile choices, and we really appreciate the feedback.
Reply from Tileflair
Thanks, Julian! We’re glad your samples arrived smoothly at the Exeter store. We hope they helped with your decision, and we’re always here if you need further advice.
TileFlair has always been a good source…
TileFlair has always been a good source of products and information to tradespeople. Currently under the management of Aaron, him and Paul are always friendly and helpful. It’s a pleasure going there in the morning. Keep up the good work guys.
October 6, 2025
Unprompted review
Reply from Tileflair
Thanks, Gary! We’re proud to be a trusted resource for tradespeople, and Aaron and Paul will be thrilled with your kind words. It’s great to hear your mornings at Gloucester start with friendly, helpful service.
A small order of 20 tiles
A small order of 20 tiles. They were all broken in transit. Replacement sent within 2 days, luckily!
September 29, 2025
Reply from Tileflair
Thank you for taking the time to leave us a review! We’re sorry to hear your tiles arrived damaged, but pleased we could get replacements to you quickly. We appreciate your understanding, and your 4-star review means a lot.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.