Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
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Review summary
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Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
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We went very late on Saturday afternoon to Tileflair Exeter with about 45 minutes to closing. Will on the front desk was absolutely excellent. Even that late in the day he took his time to help us.... See more
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Have used Tile Flair since they first opened their doors As a trader have. always been warmly greeted when requiring materials or advice on specific issues regarding tiles and adhesives . They are... See more
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Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Would highly recommend
Called in to get advice on my bathroom refit, they were incredibly patient and helpful to me. Will definitely be dealing with them and would highly recommend.
October 22, 2025
Unprompted review
Reply from Tileflair
Thank you, Thomas! We’re so pleased the team could support your bathroom refit with patience and clear advice. Your recommendation means a lot and we’re always here to help.
Wonderful Service
I came into store, not sure what I was looking for, the team at Swindon were more than happy to help, with a warm welcome, sharing their knowledge and showing me around the showroom. Nothing was too much trouble. I will be back!
October 30, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Bob! We’re delighted the Swindon team gave you such a warm welcome and helpful guidance. It’s great to hear your visit was stress-free and we’d love to see you again soon.
Lee and the team from Warmley are…
Lee and the team from Warmley are really knowledgeable and always helpful when picking out different products!
October 29, 2025
Unprompted review
Reply from Tileflair
Thanks, Archie! We’re so pleased Lee and the team made your visit to Warmley a great one. It’s always a pleasure to support your tile projects and we really appreciate the kind words.
Great place for tiles
Thoroughly enjoyed my visit to Tileflair warmley today nice staff and great choice of tiles l would highly recommend this place for tiles
October 30, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Patrick! We’re delighted you enjoyed your visit to Warmley and found both the team and tile selection impressive. Your recommendation means a lot and we’d love to welcome you back anytime.
Popped into the Swindon store today
Popped into the Swindon store today. Was greeted by a friendly member of staff that was polite and very helpful. I wasn’t sure what I was looking for at first but after some help and advice I managed to pick the perfect tiles for my kitchen
October 30, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Riley! We’re delighted you had a smooth experience at Swindon and we appreciate the feedback. We hope your tile project is going well!
Reply from Tileflair
Thanks, Matthew! We’re glad Darren could offer helpful support during your visit. Your feedback means a lot and we’re always happy to assist with your next tile project.
Warmley branch there where very happy…
Warmley branch there where very happy fall
October 30, 2025
Unprompted review
Reply from Tileflair
Thank you, Alex! We’re pleased to hear the Warmley team made your visit a happy one. We appreciate the 5-star review and look forward to welcoming you back again soon.
Super helpful highly recommend for any…
Super helpful highly recommend for any tiling projoect
October 30, 2025
Unprompted review
Reply from Tileflair
Thanks so much! We’re delighted you found our Warmley team super helpful and would recommend us for tiling projects. Your support means a lot and we’re always here to help with ideas, advice, and inspiration.
Knowledgeable staff
Knowledgeable staff, Darren at the Swindon branch was a very helpful representative of your company.
October 29, 2025
Unprompted review
Reply from Tileflair
Thank you, Samantha! Darren will be thrilled to hear his knowledge and support stood out. We’re proud to have him representing the Swindon team and we really appreciate your kind words.
Swindon/ hobley drive Stratton
Been using this store for years now always excellent service and endless knowledge on materials.
October 30, 2025
Unprompted review
Reply from Tileflair
Thanks, Martin! We’re honoured to have your continued support over the years. The team at Swindon will be delighted with your feedback and we’re proud to be your trusted source for tile materials and advice.
Great service and welcoming
Great service and welcoming. Swindon hobley drive
October 30, 2025
Unprompted review
Reply from Tileflair
Thank you, Jason! We’re so pleased the Swindon team made your visit welcoming and smooth. Your feedback means a lot and we’re always here to support your next tile project.
Great experience in the Warmley branch
Great experience in the Warmley branch. Helpful advice, great range and will be back
October 29, 2025
Unprompted review
Reply from Tileflair
Thank you, Rich! We’re glad your visit to Warmley was a great experience - from helpful advice to a wide tile selection. We’d love to welcome you back when you’re ready for your next project.
Excellent service from Tile Flair Warmley
Tile Flair Warmley were fantastic. They helped me choose the right tiles and grout, offered great advice and made the whole process really straightforward. Lee, in particular, was brilliant—friendly and knowledgeable.
October 9, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Phil! We’re delighted Lee and the Warmley team helped make your tile selection easy and informed. It’s great to hear the whole process felt straightforward and we really appreciate the kind words.
Great shop support
I received great support from Darren, he sourced all my tiles for a competitive price and got them delivered at 8am on the morning that I required them.
Excellent customer service from start to finish
October 29, 2025
Unprompted review
Reply from Tileflair
Thank you, Kevin! Darren will be thrilled to hear his support made the process smooth and timely. We’re proud to offer competitive pricing and reliable service, and we’re grateful for your feedback.
Great service
October 29, 2025
Unprompted review
Reply from Tileflair
Thanks, Danny! We really appreciate the 5-star review and we’re so pleased your experience at our Swindon showroom was a positive one. We're always here to help with your next tile project.
Exceptional Customer Service
I honestly never write reviews but it's rare I'm this impressed by a company, and an individual. I called to enquire about some tiles I saw on the website to ask if they were the same type as some I'd found from another retailer. Aaron Jefferies answered and was incredibly helpful. They were not the same tiles, and I explained that I was absolutely fixed on needing these. Instead of that being the end of the call, Aaron explained that he worked with the supplier and would message them, to find out about other UK stockists. He then emailed me the next day, not only with the stockists, but also where the tiles were in stock. This went completely above and beyond my expectations, and whilst sadly I couldn't order from Tileflair on this occasion, I would not hesitate to use them in future. We are having our bathroom tiled next year and Tileflair will be my first port of call. Thank you Aaron for such wonderful, impactful, customer service!
October 28, 2025
Unprompted review
Reply from Tileflair
Thank you so much, Naomi! We’re incredibly proud of Aaron’s thoughtful, above-and-beyond support, even when it meant helping you source tiles elsewhere. Your kind words mean a lot, and we’d be honoured to help with your bathroom project next year. We’ll be ready when you are!
Branch TF5
Branch TF5. Order No 306669
We have bought tiles from this branch over several years for bathrooms, washroom walls and floor and last week for the kitchen floor.
The service is superb and all the staff, Jason, Marcus are very helpful and courteous.
Helped us select the right tiles in an instant and no sales pitch. Tiles arrived on time and spares packs refunded with a smile.
October 28, 2025
Unprompted review
Reply from Tileflair
Thank you, Kamlesh! We’re honoured to have supported your tile projects over the years, and Jason and Marcus will be delighted with your kind words. It’s great to hear everything was handled with care, and we look forward to supporting your next project!
Friendly
Lee (Warmley branch) was a fabulous friendly staff member. Helpful, humble and hardworking
October 21, 2025
Unprompted review
Reply from Tileflair
Thanks, Steve! Lee will be thrilled to hear his friendly, hardworking approach stood out. We’re proud to have him on the Warmley team, and grateful for your feedback.
Highly recommend Exeter Branch
Excellent customer service, all the staff were friendly and able to answer any questions we had.
We had one damaged tile and the after service was exemplary - no quibbles and the tile was replaced very quickly.
Great communication via WhatsApp.
October 25, 2025
Unprompted review
Reply from Tileflair
We really appreciate the kind words, Jan! We’re so pleased our team could offer clear advice, friendly service, and quick support when needed. Thanks again for the recommendation.
Excellent customer service
Excellent customer service through no fault of their own I never received the tile samples. Perhaps use a different delivery company rather than DPD who said they tried to deliver 5 times but didn’t!
October 13, 2025
Reply from Tileflair
Thank you for your feedback, Yvonne. We’re really sorry to hear that your sample order wasn't delivered. While we’re glad our customer service met expectations, we completely understand how frustrating it must have been not to receive your samples. We’ll be reviewing this with DPD and exploring ways to improve the delivery experience going forward. Thanks again for your patience and for highlighting the issue.
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