I ordered a tile sample via eBay. I've ordered lots of ice samples but Roccia were the only ones to contact me and ask how it was. They even sent me more pictures of the particular tile in use in a ba... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered some samples and they arrived correctly promptly, free of charge. I cant rate highly enough the customer care received from Kate following this, checking if there was anything i needed witho... See more
My wife and I visited Roccia and purchased some wall and floor tiles for our orangery. We were assisted by Kahlid . This young man set a standard of personal service I very rarely find these d... See more
We were helped by various members if staff and once we had selected we spoke to Issy and asked for advice, he was very helpful Unfortunately one of the tiles we had selected were not available... See more
Company details
- Tile Store
- Bathroom Remodeler
- Flooring Contractor
- Home Improvement Store
- Interior Designer
- Kitchen Supply Store
Written by the company
Be Creatively Unique with Roccia, the UK’s largest independent tile, bathroom, and kitchen showroom. With over 44,000 square feet of show space, the Roccia Design Centre has everything needed for home renovations all under one roof, now including home automation, bespoke windows and doors and a luxury furniture department. Also, displaying the most comprehensive range of tile brands in all of Europe! Established in 1994 on the core values of ‘Family, Excellence and Inspiration’. Roccia offer a first-class bespoke service, from initial design consultations with our award-winning designers, right through to final home installations. Supplying everyone from individual customers, commercial businesses, developers, and even traders.
Contact info
Mercedes-Benz House, Queen St,, PR1 4HH, Preston, United Kingdom
- 01772 965946
- hello@roccia.com
- tilemart.co.uk
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful tiles
Beautiful tiles! I’ve been using Roccia for 3 years now and their tiles have produced the most beautiful bathrooms on my renovations and my own self build. Erfan was great organising the tiles for my self build and helping me make a decision on tiles. Couldn’t be happier with the end result

Reply from ROCCIA
ABOVE & BEYOND
Roccia Tilemart went above and beyond when choosing and ordering our floor and ceiling tiles from their stunning Preston showroom. Nothing was to much trouble, all the staff and I mean all the staff were polite and courteous at all times even when I went back with overstock after our bathroom was finished. I can not rate this company highly enough, Shop with confidence. 10/10

Reply from ROCCIA
Bathroom tiles
Ishy! Ishy is the man to go and see, he’s loads of patience and very helpful.

Reply from ROCCIA
Went into the show room and asked for…
Went into the show room and asked for some help with tiles and options was served by Ishy. He was great, couldn’t do enough sorted it all out for us and even when we was short of tiles sorted it out on the phone to go straight to the warehouse. The guys are the warehouse was always so helpful. Also love our tiles! Would highly recommend. Thanks guys

Reply from ROCCIA
High End Tiles…
Wow what a fantastic experience going to Roccia Bolton, just wish we had discovered it before. Wanted Marble tiles for the bathroom what an excellent choice we had made better by the superb assistance of Ash he was so help all the way through, the suggestions and ideas he made were amazing, now that we have seen our purchase finally on the walls we can see what he was talking about. Defiantly be going back to Bolton and recommend to all friends and colleagues at all price ranges

Reply from ROCCIA
After spending weeks looking at tiles I…
After spending weeks looking at tiles I went to Roccia and was surprised by the huge selection and the price, very reasonable, the young gentleman Ishy, was so helpful, he gave me lots of options regarding bathroom tiles and even managed to get the tiles delivered early for me, well worth a visit

Reply from ROCCIA
We had a great experience choosing the…
We had a great experience choosing the tiles for our new bathroom. Irfan at Roccia preston was really helpful, showing us different tiles and how they could match together. We would definitely come back and recommend his service to others.

Reply from ROCCIA
Returning customer at the Bolton…
Returning customer at the Bolton branch. Can’t recommend Roccia, and particularly Ash, enough for their level of service.
Incredibly knowledgeable and helpful with his advice and support whilst not being overly ‘salesy’ or pushy.
Provided with a couple of coffees whilst we had a browse and had all of our questions answered before securing our perfect tile at a fantastic price.
I’m sure all of the staff are great but if you want a vast amount of choice, impartial advice and first class customer service then go to see Ash at Roccia and you won’t be disappointed!
Thanks again.
Dale and Kelsey Latham.

Reply from ROCCIA
Great service
Excellent choice of tiles and great customer service across the store. We have visited Roccia many times and Shiraz is always extremely helpful & patient!
The combination of Shiraz’s advice & the choice of products has certainly made our decision making a lot easier. Thank you. Mr & Mrs Kippax

Reply from ROCCIA
All the staff are very helpful
All the staff are very helpful, particularly Ishy who spent time going through all our options. Could not fault him, thank you so much.

Reply from ROCCIA
Excellent.
Excellent service yet again. Super price and product. Would highly recommend.

Reply from ROCCIA
Ishy was so friendly and helpful
Ishy was so friendly and helpful, his knowledge was outstanding.

Reply from ROCCIA
Brilliant, would recommend
Such helpful staff, reasonable prices and good offers. Great customer services. Irfan was especially helpful. Would recommend.

Reply from ROCCIA
excellent from start to finish!
You can't fail to be impressed with the variety of tiles on display at the Roccia Bolton Showroom where prices are only matched by their excellent customer service. Zuber & Jill were so helpful and friendly when my wife and I were picking tiles for our kitchen floor, even working out how many we would need including all the adhesive and grout etc, the whole process was so easy and stress free from start to finish. I would definitely recommend Roccia Bolton to anyone looking for tiles for their next project, you won't be disappointed!

Reply from ROCCIA
Just bought tiles for a new bathroom…
Just bought tiles for a new bathroom from Roccia. Great choice and fantastic service from Shiraz. Would definitely recommend this place.

Reply from ROCCIA
High quality tiles and material with…
High quality tiles and material with room for manoeuvre on price based on quantity. Really helpful and friendly, kept informed of delivery and my bathrooms look great! Also took some extra tiles back with zero hassle! Thank you.

Reply from ROCCIA
1st Class Service
I live in Kent but visited Roccia Preston whilst staying with my daughter. Magnificent place and found just what I was looking for. Returning home I contacted them requiring a small order and was lucky enough to deal with Ishy who has been incredibly helpful nothing was too much trouble and I appreciate that. Thank you
Sue from Kent

Reply from ROCCIA
Great Customer Service
Big thank you to Naz for his patience and understanding of our project. So much to choose from yet Naz approached us and we felt less confused. He instantly came on board to our vision and helped us chose all three bathrooms. me and my partner finally agreed on something after months of research and looking at numerous tile places. Choices of tiles are endless @ Roccia however with the right person on your side it makes it a ease to bring the vision together, a credit to the company. Once again thank you to Naz and the team at Roccia bolton.

Reply from ROCCIA
Brilliant service at Bolton Branch
Can not thank Roccia and Nas at Bolton branch enough! We had fantastic service when we purchased our tiles well over 12 months ago. We have only just got the bathroom done and were 7 tiles short and the lead time was 6 weeks... NAs and the team pulled it our of the bag for us and even removed a few tiles form the display to get us over the line.. Brilliant service all round.

Reply from ROCCIA
Excellent service
Excellent choice of tiles and a wonderful customer service experience.
We were having multiple rooms done at the same time so made regular visits for supplies. Shiraz was wonderful with his advice saved us time and money - thanks so much

Reply from ROCCIA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







