Tiles Universe Reviews 

150
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that placing orders online is remarkably straightforward and that the gorgeous tiles received are of exceptional overall quality. Many consumers also appreciate the rapid shipping times and the very helpful delivery drivers who handle heavy pallets with great care. Furthermore, people love finding great bargains and reasonable pricing across the extensive product range available on the platform. However, some people mentioned that the delivery charges felt a bit too expensive relative to the total order value. A few reviewers also noted occasional issues involving inaccurate tracking information, incorrect product color codes, or minor tile defects.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting prompt arrivals and... See more

Product

Consumers find product to be positive, highlighting that the tiles ordered are of excellent quality and... See more

Service

People report high satisfaction with the service, highlighting prompt and efficient experiences without any... See more

Price

Users describe satisfaction with price, noting that tiles are offered at very competitive rates and represent... See more

Order

Reviewers mention positive feedback about order processes, finding them easy and straightforward. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had exactly what I wanted. Sample confirmed my choice. Easy to order. Tile price was very competitive. Delivery was expensive at £69.99, but I suppose to be expected due to pallet required and distanc... See more

Rated 5 out of 5 stars

I ordered tiles online and found the process straightforward, with a clear delivery date provided. Although communication was a little slow, it was effective, and phone support was very helpful. The t... See more

Rated 5 out of 5 stars

Easy website. Piece of cake to order. Huge variety and very competitive prices. What more could I have needed, apart from this company doing the actual work. Thoroughly recommend

Rated 5 out of 5 stars

Great service from order to delivery. Prompt & efficient. Tiles arent being fitted for a month or two but am sure they will look fab. Delivery driver was very good took care with the pallet and... See more


Company details

  1. Tile Store

Written by the company

Tiles Universe is an online tile store featuring hundreds of premium and luxury tile products. The user-friendly platform has become the number one destination for both residential and commercial customers in need of tiles and tile accessories. While shipping tiles nationally, Tiles Universe is one of the largest tile stockists in London, having provided tiles across the city for many years. Whether you are looking for floor, wall, bathroom or outdoor tiles, Tiles Universe is the website for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

150 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(150)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed by the quality and services

I recently ordered sample tiles twice with Tiles Universe, and my experience was fantastic! The variety of tiles they offer is impressive, catering to every style and design preference. The customer service was top-notch – the staff was knowledgeable, helpful, and patient in answering all my questions and guiding me through the selection process.

The quality of the tiles exceeded my expectations, and they were delivered promptly, well-packaged, and in perfect condition. Overall, I am highly satisfied with both the product and service. I highly recommend Tiles Universe to anyone looking for beautiful, high-quality tiles with excellent customer support.

September 13, 2024
Rated 5 out of 5 stars

5 Stars

5 Stars - Fantastic Range and Customer Service!

We recently ordered large 1.2m x 1.2m tiles from Tiles Universe for our kitchen, and we are thrilled with the range and quality. The tiles look amazing and are exactly what we were hoping for. Although a few boxes were chipped during shipment, the company was quick to acknowledge the issue and offered a solution right away. To avoid any installation delays, they even allowed us to collect replacement tiles directly from their warehouse. Excellent service and highly recommended!

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing!! Obsessed with the tiles. Such good quality and price is amazing for what you get!
Packaged perfectly not even one broken tile!!

July 31, 2024
Rated 4 out of 5 stars

Highly recommended products

I recently had the pleasure of working with Tiles Universe while renovating my ensuite, and I couldn't be more satisfied. The quality of the tiles was excellent—durable, stylish, and exactly as described. Customer service was exceptional, with a responsive and knowledgeable team who made the process smooth and hassle-free.

Pricing was quite affordable compared to other suppliers, providing great value for the high-quality product. Additionally, the delivery was right on time, which was a huge plus. Overall, my experience with Tiles Universe was outstanding, and I highly recommend them for anyone in need of top-notch tiles and service.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

A professional and prompt dealership

They have a wide variety for selection of tiles and are very prompt in their service. The staff provided suggestions based on my requirements and also did a small layout so that I could visualise how the tiles will go together. Am very pleased and would surely recommend them.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

5 STARS

5 STARS
Amasing service very good value for money
Beautiful selection of tiles for every room in the house
Staff very helpful and professional

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic service

A fantastic service, original delivery was damaged in transit we let Tiles Universe know and they sent out a replacement delivery next day which meant we had them for the tilers who were booked.
Definitely would use again

August 21, 2024
Rated 5 out of 5 stars

Great company with so many amazing…

Great company with so many amazing bespoke selection of tiles. Very professional approach to customers helping plan, design and calculate materials needed. Amazing showroom and excellent customer services. Highly recommended for domestic and commercial tiles that will transform any kitchen or bathroom.

July 15, 2024
Unprompted review

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