tillyanna.co.uk Reviews 

I love this company and their products. Had a few bags and they have all been great quality and very stylish. I use mine as a magazine holder, gave one to a friend who uses it for work and the one that arrived today was a large market shopper for my cousins 30th. Very gucci-esque style which she’ll love. The quality is brilliant. You should expect delivery to take longer during sale but I assure you the products are worth every penny.

Absolutely disgusted with the service and lack of communication I have received. I placed an order for a personalised bag on 8th July as a gift for my teaching assistant, I even payed the extra money for the express delivery to make sure it arrived in plenty of time. It is now 21st July and there’s no sign of my order. After trying in various was to contact Tillyanna over the past few days I’ve finally heard back from them. They gave me lots of excuses and apologies but basically they haven’t completed my order yet they have taken my money. I am now without a gift for my teaching assistant and we finish school for the holidays on Tuesday. I will never order from these people ever again.

The delivery time was a little long, but my bag arrived and all monogram perfect, so pleased with my bag.
Thank you it will get a lot of use.

Ordered a personalised item for my daughter as a birthday gift, out of 4, 2 were incorrect, besides, it arrived late and misspelled. I emailed them several times, had to escalate through ETSY to get them to reply (which they didn’t). I sent them messages through the website, i dm’ed them on Instagram and finally they replied sending another item, this time with the correct spelling.
It shouldn’t be this hard to get a reply, specially when they were the ones who misspelled the item. The item is nice and good quality but the costumes service is appalling.

I ordered a personalised item as a present and it arrived late and misspelled. I emailed them 4 times through Not on the High Street and they didn’t reply. I tried contacting through the website and again, not reply. In the end, I dm’ed them on Instagram and finally they replied sending another item, this time with the correct spelling.
As a small business, I thought they would have put more care into their costumer service, but not. It was their mistake to rectify and it’s poor communication like this that has actually stopped me from buying more from them. The bag was good quality but the effort it took to get it has put me off completely

Very poor customer service, This item was order for a retirement gift and in plenty of time to give to the recipient on her last day. Emailed to chase and no response. Emailed the next day and reiterated item needed for the next day latest and got an almost immediate response (no idea why no response to earlier email) to say they would chase up the order. Subsequently received an email confirming dispatch but no tracking and no guarantee of next day delivery. I wish I had read the existing reviews before ordering otherwise I wouldnt have bothered. They clearly dont have enough staff or totally disregard customer service. You would think that being small company they would really focus on customer service. Currently I have no guarantee my item will arrive on time to give to our colleague on her last day so it will mean dashing out to buy a suitable replacement.

I placed an order a week ago and I haven't any confirmation, but they have taken my money. I have sent 3 messages (contact form, email and Instagram - there is no phone number I don't thing) to check the order is received but nothing back. This is a shame as I have ordered from them before, and the process was super smooth. I see they are promoting some lovely bags on Instagram for the holiday season, regrettably, I would advise proceeding with caution especially if it is for a gift, as you don't know when or if you will receive your order.

Purchased a personalised Easter product, it came with a spelling error, the name Joseph had been spelt Josphe. Checked from our order confirmation that it wasn’t an error on our end when we’d placed the order which it wasn’t, so contacted the company, sent an image of the item in question and asked them to re-make in time for Easter. No response. Over the course of a month we tried via email, Etsy private message and DM on Instagram. All very polite messages, all ignored. I eventually commented under an Instagram post in the hope that commenting publicly (still politely) would encourage a response… nope. Hoping to receive a replacement and maybe an apology before Easter 2025!

I have absolutely no idea what has happened to this company. A few years ago they were top notch. After 3 weeks and many emails and in particular leaving comments on their Instagram posts such as BEWARE I finally got my bag. Not the same quality as they used to be. Very sad. I suspect they are in serious trouble and yet still taking order. Shameful. Please avoid at all cost!!!

An amazing service from a company selling great products, Me and my family have brought many of the personalised tote bags and are always asked where they came from. I have had mine for a few years, and they are of great quality and show no signs of wear. In addition, the customer service received was outstanding. Ordered another item for my daughter and Helen was very helpful and prompt in responses. Highly recommended.

I ordered two weeks ago and then nothing. I have emailed but no response. I take it from other reviews I am not going to get my bag and will have to instigate a chargeback with my credit card company. Seriously not happy with no communication.

No contact from the company, no goods delivered. No response to any emails.
Had to request a charge back from my credit card company. Interesting to note TillyAnna Ltd is in liquidation

Wouldn't even give one star, I'm way past the delivery time frame on the website and no sign of the order and they just ignore all contact, I will contact my bank for money back

Bloody awful 😔
Ordered a bag over 3 weeks ago. I have emailed the customer service 6 times, I have now contacted the CEO HELEN PARKER let's see if she can answer.
Do not buy anything from them, happily take your money never contact you with order details or information on dispatch.
Dreadful way to run a company

Scammers

Fabulous experience -
Could not have been more helpful and great product

I ordered a bag for Valentine’s Day on the 31st January with a lead time up till the 12th of February. The bag was not dispatched until the 15th. I contacted this company via Instagram and 3 times emailed their customer services email and still have had no response. A truly terrible way to run a business, big or small. I haven’t received the bag yet but I wish I’d read these reviews first. Absolutely terrible.

I placed an order for three bags and still have t received them. I have emailed three times and still no reply. Very disappointing

Was very worried as read reviews after I ordered but I have to say great customer service ( I made an error in my order which was rectified) . So pleased with my order little bunny sacks beautiful so cute and a lovely sweatshirt nice quality . Very satisfied customer

Received items ten days prior to Christmas for the children that were spelt incorrectly. I’ve emailed and Instagram messaged the business for a replacement and have had zero response, other than an automated Instagram message that says because they are a small business managing social media channels etc I should be patient. 21 days without a response is inexcusable. I will be reaching out to trading standards.

The bags are nice but the lead times from ordering to delivery are too long, with no communication in between and poor customer service when contacting the brand requesting an update for the order.