Tilly Living Reviews 

Got the 25oz. Insulated bottle for my sons birthday, but my husband liked it so much he kept it for himself and I had to buy another to send to my son. They both really liked the look of them and they fit well in the car drink holders.

It was quick and simple

Their customer service followed up almost immediately with a message confirming my shipping address, which made quite an impression on me because I live in a rural area where packages are often misdelivered. That kind of personal service is rare, and I’ll certainly be purchasing from them again.

I recently purchased the 10 piece kitchen utensil set. I did my research and decided Tilly Living was the best bang for the buck. They sent an email thanking me for my purchase and informed me that it may take a little longer to arrive than might be expected. It didn't take long at all! Upon inspection, I noticed that one of the pieces looked like the coating didn't quite cover the whole piece. I contacted customer service expecting a long wait time or some sort of difficulty with replacing just one item. Let me tell you that they responded immediately! The return process was incredibly easy, and the turn around time was less than 2 days. I couldn't be happier with their products, but mostly I'm very impressed with their customer service and the representative I worked with, Amber. With so many online businesses these days, it seems like companies are very eager to sell their products, but not so keen on supporting the customer should something go wrong. Not with Tilly Living! Should I want to add to my high quality kitchen utensils in the future, I'll look no further than Tilly Living.

Roxanne responded immediately. Very helpful!

Excellent customer service very willing to help

Great customer service and products. I’ve ordered 4 sets of the teak utensils. They are beautiful and so functional. Great gift for you or others.

Roxanne was prompt and professional in dealing with my order. She made sure that every aspect of the delivery was accurate and offered very attractive extra offers commanding generous discounts. I, however, did not require anything extra. I look forward to receiving my utensils. I have been searching for these exact items for some time. This Australian small business has what I want and I can support another Australian small business in these trying times.

Great Communication and Understanding by Roxanne. Keep up the Good work!

These trivets are as beautiful as they are practical! The quality of the workmanship and the natural beauty of the wood make them a lovely addition to my kitchen. I keep my countertops almost entirely clear, so the trivets, which I leave on the stove, really stand out. They have become quite the conversation pieces! Visitors are often intrigued by them and rarely guess what they actually are. Even when I tell them, they sometimes don't believe me until I demonstrate how they work. That always brings a smile! It's wonderful to find something that combines beauty, quality, and practicality so perfectly.

I already love my new stainless steel insulated water bottle! I looked a long time for the right one. I'll have it for a long time and I'll use it every day. Well worth the price.

This company and their products are incredible. I love the teak set and use it daily for cooking, I had a slight issue with one item, it was completely my fault and without hesitation they replaced it. Couldnt have asked for better customer service wow!

Great product, great service.

The quality of everything I have purchased from Tilly has been excellent. I have been using wooden and bamboo cooking and serving utensils for around 50 years. Tilly's wooden utensils are the most functional I've found. They are so good that after using the first set for a couple of years, i purchased 2 more sets that serve different purposes.
The spatulas scraping surface is actually thin enough but also durable enough to easily scrape omelettes and rice out of non stick pans without leaving a coating of food in the pan. None of the other brands I've used could do that. And as if that’s not enough to make me love Tilly's products, all of their wooden products are absolutely beautiful. Every time I see them in my kitchen or use them, I feel like I am seeing or using a precious work of art. I do occasionally oil them with coconut oil to protect them but they don’t seem to need it anywhere near as often as my other wooden and bamboo utensils. It only takes a few seconds and moisturizes my hand at the same time.
I admit that they’re quite pricey but the quality of the products makes them worth the price.

They were incredibly responsive and helped me with my issue immediately. And did it with grace. I can only say one thing, simply wonderful customer service! Thank you.

I have only had their cutting boards for a few weeks and I can already see where small bits of the cutting board are coming up. This was the exact reason why I ditched my plastic boards, but same result. I'll throw these out as soon as I find some nice wooden boards.

Bought the 500ml & the 750ml bottle. The design of the water bottle is fantastic! The all stainless steel construction is great, and the bottle circumference is right. I also love that the mouth of the water bottle is not exposed, and that it’s easy to find a replacement for the silicone gasket inside the water bottle cap.

When I first received the items, I got issues with the caps as the water seeps in where the handle was attached when I washed them. I managed to drain the water from the 750ml bottle, but failed for the 500ml one. I reached out to customer support and I am amazed with the professionalism and prompt replies. My 500ml bottle got replaced for free.

buyer beware. Products are low quality and over priced. Impossible to return for full refund.

Tilly only gave me half a refund and it would have cost $500 to ship back a product that only cost a fraction of that. Buyer beware too costly to return a product back from US and Tilly wouldn’t take responsibility for a defective product they sent me and it would have cost me $500 shipping cost to return it which makes it impossible to return. BAIT AND SWITCH, DO NOT BUY FROM THIS COMPANY FROM THE US IF U EVER NEED TO RETURN IT

I did not buy anything just be aware that if you need to return something you have to pay to ship it back to Australia. Was looking at kitchen utensils but won't buy just in case I did not like them.

The set looks fantastic. Feels like good quality. We've been using them for 2 weeks now and just are impressed with it. Talking about getting another set for the camper