TimberJacks Reviews 7

I am absolutely appalled by the complete lack of professionalism displayed by Timberjacks. Earlier in the week, I had booked an hour-long lane for two people at 1pm as part of my 30th birthday celebrations. The booking cost just under £100 for the lane, extras, and a throwing axe, and I was genuinely looking forward to what should have been a fun and memorable experience.

Which brings us to today, we arrived 15 minutes early for our booking, only to find the venue completely closed. No notice, no communication — nothing. We were left standing outside in the cold, trying to figure out what had gone wrong. After multiple attempts to get in touch, it took a staggering 20 minutes to finally speak to someone associated with this cowboy company. Their excuse? A supposed “glitch in the system” that didn’t register our booking, leading them to close the venue earlier that morning.

This is completely unacceptable. I had received no prior communication about any issues, and at no point it appears did anyone think to double check bookings for the day before deciding to shut their doors. To add insult to injury, their response was apathetic at best. Whilst they did offer a full refund (mind you, I had to press for this) this does nothing to compensate for the stress, disappointment, and utter frustration caused by their incompetence.

This was supposed to be a special day for me, and Timberjacks managed to ruin it entirely. The fact that they think a refund is an adequate resolution shows just how little they value their customers. This company has no regard for professionalism, customer service, or basic accountability.

I wouldn’t recommend Timberjacks to anyone. Avoid this disorganized and unreliable company at all costs if you value your time, money, and sanity.

Attended Timerjacks at Kidderminster. For the first time. For a late birthday present for my husband.
The man in charge Wayne. Was very professional and friendly.
Would definitely go again

Thank you for a great time

What a great day!!! The guy in the branch at Kidderminster was ace, stayed with us for our first handful of throws as he was better at judging the distance for the axe to go clean into the board!! Would highly recommend 👍🏼

Great relaxed atmosphere, great music, wayne was great at showing us the best techniques and we had an awesome time! Deff be back again soon

Went to the Kidderminster site with my dad today and it was ace, nice venue and I can't remember the name but the chap with the ponytail was our guide/instructor and I can't praise him enough he was really friendly and a good laugh, 10/10 place overall

Been here about 3 times now and always had a great time. Staff are always super helpful to sort out your technique and make sure you actually stick your axe in the board.
Always up for a good chat with some friendly banter as well.
Hot drinks, snacks and cold drinks available too.
We paid a few quid extra and got some apples hooked up which we eventually smashed!
Great experience and good value for money too.
Looking forward to going again! May even become a member.

I had the best time with my friends. I can’t wait to go back. Thank you TimberJacks in Leeds.