Project is to refresh balcony slats. Suitable timber was available from Timbersource. Just need to cut to length and skim 2mm for correct thickness. Ideal wood for task. Delivery company failed to d... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I needed a short piece of softwood to replace a section of flooring that had been cut too short by a previous owner of my house. My options seemed to be to buy far more wood than I needed or to pay an... See more
Company replied
Found some perfect sized oak offcuts already planed for a small project, very reasonably priced. I’ve bought a fair bit of timber from Timbersource over the years which has always been excellent quali... See more
Company replied
The pre-cut timber I ordered off the shelf was all perfectly moulded and neatly packaged for delivery. Website is comprehensive and easy to use. Good verbal communication with a real person. Very plea... See more
Company replied
Company details
Written by the company
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Contact info
Quarry Way, BA4 4RN, Waterlip, United Kingdom
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4.8
Excellent
210 reviews
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Hasn’t replied to negative reviews
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Reply from Timbersource
Thanks so much for the feedback! Speed and quality are what we aim for, so we’re glad we hit the mark for you. It's great to know the packaging kept everything secure. We really appreciate the support—see you next time!
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Carpenter, great boards.
New Carpenter here, i needed high quality poplar wood for shutter in my house.
Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged.
Cons: wasn't sure of delivery times until the product was on its way, I need 8 perfectly straight boards out of 20 delivered in 3 packs, 1st pack of 6 I only had 1 perfectly straight board.
Projects going very well and I'd be happy to order poplar from these people again.
Excellent product, a seasoned Carpenter might not blink at slightly curved panels.
October 27, 2025
Reply from Timbersource
Welcome to the trade! We’re delighted to be part of your first steps as a carpenter and thrilled that your shutter project is going so well. Thank you for the detailed feedback on our Poplar; we’re glad the quality and precision cuts met your high standards.
We also appreciate your honesty regarding the delivery updates and the natural variation in the first pack. As you mentioned, timber is a natural product, but we always strive for perfection. We’re currently looking at ways to sharpen our delivery notifications so our customers have more visibility. We’re glad the overall batch did the trick, and we look forward to supplying your next project!
Good timber, the delivery can be improved
No complaints about the timber and the cutting - all arrived as described, well wrapped and accurately sized. But the delivery company compromises the service. They give you a fixed delivery window of early morning to late afternoon and it's not possible to reschedule or to get a more precise time, even on the day, so you end up spending a whole day at home waiting for the delivery.
October 27, 2025
Reply from Timbersource
Thank you for the feedback regarding the quality and accuracy of your timber; we're glad to hear our workshop team hit the mark. However, we are very sorry for the frustration caused by the delivery window. We understand that waiting in all day is a significant inconvenience. We use external couriers for our deliveries, but we know their service reflects on us. We are sharing your feedback with our delivery partners to see how we can provide more precise tracking for our customers in the future. We appreciate your patience and hope to serve you again soon
Reply from Timbersource
Thanks for the 5-star feedback! It’s great to know we hit the mark on both value and speed. We appreciate your support and hope to see you back for your next project soon
Reply from Timbersource
Thank you for the review! We’re glad to hear that everything from the order accuracy to the delivery was spot on. Providing a seamless experience is exactly what we aim for. We look forward to your next order
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Great service
October 8, 2025
Reply from Timbersource
Thank you so much! We’re thrilled to hear you enjoyed our service. We hope to see you again for your next project soon!
Good friendly service and quick delivery
October 8, 2025
Reply from Timbersource
Thank you for the 5-star review! We’re so glad you enjoyed our service and that your order arrived quickly. Our team takes a lot of pride in being helpful, so it’s great to hear that it made a difference. We hope to see you again soon!
Good for non-standard timbers
Informative, easy to search website
Cost information up-front - easy to compare options
Good availability
Wide range
Nice people
October 8, 2025
Reply from Timbersource
Thank you for such a detailed review! We’ve worked hard to make our website a useful tool for comparing costs and options, so it’s great to hear that it made your search easier. We’re also glad you found our range of non-standard timbers and overall availability to your liking. Most importantly, thank you for the shout-out to our team—being 'nice people' is just as important to us as being wood experts! We look forward to helping you with your next project
Excellent packaging and very high quality products
I ordered some joined pine board from Timbersource as I couldn't get the particular size I wanted locally. I was a little apprehensive about getting it delivered to me in Scotland because of the chance of getting damaged in transit as it travelled the length of the country. But I needn't have worried. The boards arrived after a few days, and the packaging was extraordinary, with every edge of every board protected with strong cardboard angles, multiple layers of strong plastic wrap and more cardboard in between the layers. It was so well protected I would think it would survive even the most careless of couriers.
Once I had unpacked it all and left it to acclimatise, I checked it out thoroughly. Not a single nick on any edge, not a single dent. Every surface was flat, square and really smoothly finished, and the joins were perfect. Also, there were no end-to-end joins on any boards, which was a pleasant surprise especially on 3m long pieces. The difference in all aspects of care and quality compared to similar boards you'd get from typical hardware chains is huge - it's like night and day.
Thank you!
September 20, 2025
Unprompted review
Reply from Timbersource
Thank you so much for taking the time to share your experience! We completely understand the apprehension of shipping timber from Somerset all the way to Scotland, but we’re thrilled that our 'extraordinary' packaging gave you peace of mind. We treat our timber like the premium product it is, so hearing that it arrived without a single nick or dent is exactly what we strive for.
We’re especially glad you noticed the lack of end-to-end joins on those 3m pieces; we believe that visual and structural integrity makes all the difference. It’s wonderful to hear that the quality felt like 'night and day' compared to the high-street chains. Enjoy your project, and we look forward to making the trip to Scotland for you again soon!
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Timber Source were very helpful and…
Timber Source were very helpful and sorted out delivery promptly, efficiently and effectively.
September 29, 2025
Unprompted review
Reply from Timbersource
Thank you for the wonderful review! We are so pleased to hear that our team was able to help and that your delivery was handled promptly and efficiently. We strive to make the process as effective as possible for our customers, so your feedback is greatly appreciated. We look forward to working with you again!
Reply from Timbersource
Thank you for the fantastic review! We’re so glad to hear that the timber arrived quickly and met your expectations for quality. Our workshop team takes great pride in ensuring every piece is beautifully finished and, most importantly, straight and true. We appreciate your support and look forward to helping with your next project!
I was allowed to go in and select the…
I was allowed to go in and select the timber that I wanted
September 5, 2025
Reply from Timbersource
Thank you for the review! We know that for many projects, being able to see and feel the grain for yourself makes all the difference. We’re always happy to let our customers head into the yard and hand-select the pieces that are just right for them. We hope you enjoyed the visit and look forward to seeing you again soon!
Quality great - delivery not so.
Quality of product was exactly what I wanted.
Product was well packaged.
Quality of courier service left much to be desired
September 5, 2025
Reply from Timbersource
Thank you for your feedback. We’re glad to hear the timber was exactly what you were looking for and that our packaging stood up to the task. However, we are very sorry to hear that the courier service didn't meet those same high standards. We know that the delivery is the final, crucial step in your experience with us. We are currently reviewing our courier partnerships based on feedback like yours to ensure our delivery service matches the quality of our wood. We appreciate your patience and your support.
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The perfect timber for the job l
The timber I was allowed to select was perfect for the application.
August 28, 2025
Reply from Timbersource
Thanks for the 5-star feedback! We believe in a hands-on approach, so we’re glad you were able to pick out exactly what you needed from our stock. We appreciate the support and can't wait to see what you create with it!
Very prompt delivery
Very prompt delivery. Good communication. Two lovely pieces of maple. I would definitely use Timbersource again.
September 1, 2025
Reply from Timbersource
We really appreciate the feedback! Hearing that you would 'definitely use Timbersource again' is the best compliment we could receive. We take a lot of pride in our stock selection and our delivery process, so we're thrilled you had such a smooth experience from start to finish. Enjoy working with that Maple!
Staff were very friendly and helpful
Staff were very friendly and helpful, and the product delivered was high quality, exceeding expectations.
September 1, 2025
Reply from Timbersource
We really appreciate the 5-star feedback! Our goal is always to provide high-quality products backed by friendly, expert advice. Knowing that we exceeded your expectations means a lot to the whole team here at Timbersource. Thank you for your support, and we hope to see you again soon
Reply from Timbersource
Thanks for the feedback! We’re delighted to hear that you found our service efficient. We aim to make every order as smooth as possible for our customers. We hope to see you again soon!
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"Unsorted" grade timber had large knot which had already fallen out :-(
I purchased a small amount of Scandinavian Redwood. This is advertised as "unsorted" grade but one of the boards I received had a large knot that had fallen out of the edge (I didn't spot this until I started working with the wood).
Despite choosing available "shop" standard sizes, rather than using the custom cutting service, this still (perhaps) took two week to prepare which seemed slow (I had assumed this was a matter of gathering a few standard size boards and telling me to come collect them. I say "perhaps" because the supplier didn't actually contact me to let me know I could come and collect the timber - I had to contact them to ask.
I was quite disappointed to be honest. I had used Timbersource once before (some years ago when they were based in Frome) and was very happy on that occasion.
August 28, 2025
Shipping costs are to expensive
Shipping costs are to expensive, causing me to cancel my order as cost was more than price of timber.
August 7, 2025
Very helpful customer support
Very helpful customer support. Prompt delivery with good communication.
Well done!
July 31, 2025
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