Keith Wilcox (Yeovil Branch) came to my house this morning to identify if I had a woodworm problem in my front of house windows and frames. I was relived to find I have not got an infestation problem... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Timberwise regarding wet rot to timber floor joist causing floor to drop in my 2 bed terrace house. Spoke to Kerri who was very helpful and gave all details. Surveyor Mark Quinn arrived at a... See more
Company replied
Felt supported throughout the process. Jack visited multiple properties with us before we purchased and it always felt like he was on our team. He clearly explained what he saw in a way that we unders... See more
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Keith came around and assessed the level of damp in our cellar which had previously been raised as a concern by a surveyor. He took measurements showed us the minor issue we had and recommended that m... See more
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Company details
Written by the company
Timberwise is the UK’s largest privately owned, family run, Property Care Company and that is something we are hugely proud to say. Our service offering spans nationwide with Timberwise branches across the country. Not only does this mean we can offer a quality services we are proud of to every home in England, but it also means we have critical local knowledge no matter where you live. Our professional experience has been gained over 50 years and is backed up by long term guarantees. We provide Property Care and Preservation services for both domestic and commercial properties so no matter what the scale of the issue may be, our experts have the knowledge and skills to make your property great again. Our services include, Basement Waterproofing, Dry Rot, Wet Rot, Damp and Woodworm amongst many more. Your property is likely to be the largest single investment you will ever make and with Timberwise you will have the peace of mind that professional excellence comes as standard. You can trust Timberwise to provide you with the ideal solution for all your property preservation needs.
Contact info
1 Drake Mews, CW9 7XF, Northwich, United Kingdom
- 0800 99 11 00
- hq@timberwise.co.uk
- www.timberwise.co.uk
4.6
Excellent
324 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Cannot fault Timberwise
Cannot fault Timberwise, from their excellent surveyor, to the team in the office and then the super engineer who turned up bang on time, sorted our problem in no time at all with jo fuss or mess. Excellent company to deal with.
May 26, 2026
Unprompted review
Reply from Timberwise
Thank you for your kind review. We’re really pleased to hear that you had such a positive experience with Timberwise from start to finish.
It’s great to know that the surveyor, office team and engineer all provided excellent service, and that the work was completed promptly, efficiently and without any mess or disruption.
We truly appreciate your feedback and are delighted that you found us such a pleasure to deal with. Thank you again for taking the time to share your experience.
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Basement Kitchen
Martin, has been the most amazing help with our basement, really helpful, and didn't mind our endless discussions, to make sure we were doing things correctly before his team came to do the waterproofing.
When the team came they were really good, fast working, knowledgeable and efficent. The basement is already load better interms of damp and condensation, would recommend them 100%
April 20, 2026
Unprompted review
Reply from Timberwise
Thank you for your review Sarah. We’re really pleased to hear that Martin and the team were able to support you so well throughout your basement waterproofing project.
It’s great to know that Martin took the time to discuss everything thoroughly with you and helped ensure you felt confident in the approach before the works began. We’re also delighted that the installation team made such a positive impression with their efficiency, knowledge and hard work.
Most importantly, it’s excellent to hear that you are already noticing an improvement with the damp and condensation issues.
We truly appreciate your recommendation and will be sure to pass your feedback on to Martin and the wider team.
Keith Wilcox (Yeovil Branch) A Very professional person
Keith Wilcox (Yeovil Branch) came to my house this morning to identify if I had a woodworm problem in my front of house windows and frames. I was relived to find I have not got an infestation problem and he quickly advised me as to the problem. I was impressed with his honesty and professionalism and a very friendly attitude in the the way he conducted his visit. Wish there were more trade persons like him....
May 19, 2026
Unprompted review
Reply from Timberwise
Thank you for your kind review. We’re really pleased to hear that you had such a positive experience with Keith from our Yeovil branch.
It’s great to know that he was able to quickly identify the issue and provide honest, professional advice, along with the reassurance that there was no woodworm infestation present. We’re especially pleased that his friendly manner and transparent approach made such a strong impression.
Your comments are very much appreciated and we will be sure to pass your feedback on to Keith. Thank you again for taking the time to share your experience.
Trust In Timberwise
We live in Chester and needed help with a damp problem in our kitchen and living room following a leak from an inside stop tap. We were so lucky as Carla the surveyor was able to come and look over our property, she is the loveliest of ladies, professional and knows her job and finds the solution for the customer. Carla organised 2 of the Timberwise technicians Nick and Stuart to do the work needed, they were great, very professional, reliable and got on with the work we required Timberwise to do, this gave us peace of mind, our property was left in clean condition, it was such a relief to have a great team look after us, the office staff also very reliable and easy to contact to sort out the date the work was to start. We highly recommend Timberwise to look after the customer and their property, thank you again to all the team
February 9, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear that the team were able to help resolve the damp issues following the leak at your property in Chester.
It’s great to know that Carla’s professional and caring approach gave you confidence from the start, and that she was able to identify the right solution for your home. We’re also delighted that Nick and Stuart carried out the work in such a professional and reliable manner, while keeping everything clean and tidy throughout.
We’re equally pleased to hear that the office team were helpful and easy to contact when arranging the works. Providing peace of mind and a smooth experience for our customers is exactly what we aim for.
Your kind feedback will be shared with the whole team. Thank you again for your recommendation and for choosing Timberwise.
Exceptional service
Gary came round this morning to do an initial survey and I cannot rate him highly enough. Softly spoken, very reassuring and quite honestly one of the nicest people I have ever met. He explained the work and the theory behind what they needed to do and why so I fully understood, the benefits and the concerns and any silly questions I had at the end. He even explained a bit of company history which was reassuring, linking it to work guarantees and real life. A credit to the company
May 12, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that you had such a positive experience with Gary.
It’s great to know that his calm and reassuring approach helped put you at ease, and that he took the time to clearly explain the work, the reasoning behind it and answer all of your questions thoroughly. We’re also glad that sharing some of the company’s background and approach gave you additional confidence and reassurance.
Your comments mean a great deal to us and we will be sure to pass your kind feedback on to Gary. Thank you again for your review.
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Charlotte attended to conduct a damp…
Charlotte attended to conduct a damp survey on the property. She was very friendly and made the visit a lovely experience. My dog in particular took a liking haha 😄 😆 she kept me informed of my upcoming appointment and was very accommodating. Thanks
April 29, 2026
Unprompted review
Reply from Timberwise
Thank you for your kind review. We’re really pleased to hear that you had such a positive experience with Charlotte.
It’s great to know that she kept you well informed ahead of the visit and made the survey feel easy and comfortable on the day. We’re also glad to hear she made a good impression all round, including with your dog.
We will be sure to pass your feedback on to her. Thank you again for taking the time to share your experience.
Woodworm & Damp 1800s Cottage
I booked Timberwise for a woodworm & damp survey on an 1800s cottage having seen they were Which? recommended. The process has been pleasingly thorough from initial survey with Peter, follow up appointment and details hand-holding with Mark and then the treatment itself with Kevan. Peter was generous with his time during the survey- catching my many questions. He was straight up and so knowledgeable that I I felt entirely reassured that I was making a necessary investment. He even showed me the critters magnified which really clinched the decision! On treatment day Kevan was friendly, really respectful of belongings and his attention to detail fantastic. He worked so hard! Peter also came back on the treatment day to inspect floor joists and I found this so valuable to have both experts deem my timbers in good condition. Peace of mind. What a brilliant service! I’m so grateful to have met these excellent guys and their efficient efforts have lightened my mental load tenfold. They educated me and helped me to understand what needed doing and why. No hard sell, no rush just expert advice. I would recommend them far and wide! Thanks Timberwise.
April 21, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear that you had such a positive experience throughout the whole process.
It’s great to know that Peter’s knowledge and thorough approach during the survey helped give you confidence, and that he took the time to answer your questions and explain everything clearly. We’re also glad that Mark provided helpful support along the way, and that Kevan carried out the treatment with such care and attention to detail.
It’s especially nice to hear that having Peter return on the treatment day added further reassurance and peace of mind. Providing clear advice without pressure, and helping customers fully understand what’s needed and why, is exactly what we aim to do.
Your comments are very much appreciated and will be shared with the whole team. Thank you again for your recommendation.
Excellent company highly recommended
I asked for a survey to decide how to tackle a problem with an intermittent flooding of the cellar in an old property. A free survey was carried out by Tim Fenner. This was very thorough. Tim was very knowledgeable and attentive to my requirements and offered options for solutions. After acceptance of a detailed plan of action for remedial work, the work was carried out without too much delay by Matthew and Matty, a father and son team who worked extremely well together. They were hard working, carried out the work efficiently under difficult conditions and were thorough and with particular attention to avoiding too much disruption. After carrying out the work of installing a sump pump and water collection trenches , they left the cellar in a very clean and neat state.
I have no hesitation in recommending this company for property waterproofing. In addition to Tim, Matthew and Matty, I would also like to commend Anouska who coordinated the project.
April 14, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review. We’re really pleased to hear that you had a great experience throughout the process.
It’s excellent to know that Tim carried out a thorough survey and took the time to understand your requirements while clearly explaining the available options. We’re also glad that Matthew and Matty delivered the work to a high standard, especially in what sound like challenging conditions, while keeping disruption to a minimum and leaving everything clean and tidy.
We’re equally pleased to hear that Anouska helped coordinate the project smoothly. Your kind feedback will be shared with the whole team.
Thank you again for your recommendation, it is very much appreciated.
Extremely positive experience!
Extremely positive experience! Having contacted several PCA recommended companies and not had the greatest of responses, Timberwise came and surveyed the property. Tim, their surveyor, was charming and the quote wasn't too eye-watering either. Matty came several weeks later to spray the loft area, treating the woodworm infestation. He was also polite, efficient and pleasant. Anouska, in the office, is also polite and efficient. Would thoroughly recommend!!
April 16, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review Kate. We’re really pleased to hear that you had a great experience with the team.
It’s great to know that Tim made a strong impression during the survey and that you found the quotation reasonable. We’re also glad that Matty carried out the treatment efficiently and professionally, and that Anouska provided helpful support from the office.
Your feedback about the team’s politeness, efficiency and overall service is very much appreciated. Thank you again for your recommendation.
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Nothing but a sales scam. Avoid like the plague.
Our mortgage company insisted we have a PCA-accredited damp and timber report done on our property before approving the purchase, and Timberwise were the only company available in our area (their Cheshire branch). I reluctantly hired them - I say reluctantly as the cost wasn't insignificant.
The booking was taken by Dylan Sumnall, and the survey was conducted by Charlotte Hollis.
Her report, although 'comprehensive' with photos, and diagrams etc, was full of inaccuracies and the occasional obvious lie (one example being that there was no DPC in place when it is clearly visible!).
The outcome of the report being that we were recommended needing £16,000 of damp proofing work done, most of which centred on Timberwise-specific products and services.
I made it clear from the start that I only wanted a report, but that didn't stop them in trying to sell their services.
Ironically, my mortgage company dismissed their report as they were also appalled by the bias.
I am still shocked by what a blatant sales scam Timberwise and their worthless "PCA accreditation" are. I essentially paid £360 for them to quote me for further work.
When I had a genuine damp expert examine the property, he recommended work that has cost us a little over £300 in total, and the (very little) damp that was present is now gone.
Avoid avoid avoid. Timberwise and their PCA-accreditation are nothing but a sales scam.
January 28, 2026
Unprompted review
Reply from Timberwise
We’re very sorry to read your feedback and to hear about your experience. This is clearly not the impression we want to leave, and we take comments like this very seriously.
We understand your concerns regarding the report and the recommendations made. Our surveys are intended to provide a professional assessment based on the findings at the time of inspection, along with appropriate remedial options where applicable. They should never feel misleading or pressured, and we are sorry that this is how it came across in your case.
Thank you for bringing this to our attention.
Reliable company, excellent work.
Timberwise service was excellent throughout the whole process from the first contact and survey to the completion of work. Everyone involved was personable, helpful and professional. Our questions about the treatment (before the treatment day) were always answered promptly and the answers were straight forward and informative. The technician who actually treated our timbers was really helpful - we were to have 2 bedrooms treated but because we'd found the hallway shared some of the floorboards with the bedroom, he treated the hallway as well with no extra charge. He also repaired some floor boards in the bedroom. We would recommend Timberwise to our friends as we think they are exceptionally reliable.
March 16, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review. We’re really pleased to hear that you found the service excellent from the initial contact through to the completion of the work.
It’s great to know that the team were helpful, professional and responsive throughout, and that your questions were answered clearly and promptly. We’re also glad to hear that the technician went the extra mile on site by treating the hallway and carrying out repairs to the floorboards. That level of care and attention is exactly what we aim to provide.
Thank you again for choosing Timberwise.
If I could give this company zero I…
If I could give this company zero I would. I had an appointment booked for a survey. After waiting the allotted time and no one showing up I rang the company only to be told that my appointment hadn’t been booked in and I couldn’t book another for two weeks. Not only is this very bad office management it is very inconvenient as not only have I lost money due to having time off for this appointment, I now have to find a RELIABLE company to survey the work. Take my advice don’t use this company, if they can’t get the booking of appointments right what hope have they in doing the survey and indeed the work right!
March 30, 2026
Unprompted review
Reply from Timberwise
We’re very sorry to hear about your experience Nicky and completely understand your frustration.
This is not the level of service we prode ourselves on and we appreciate how inconvenient it is to take time off and then have an appointment not go ahead as expected. The issue you’ve described with the booking of the survey should not have happened, and we will be looking into this internally to understand what went wrong.
Thank you for bringing this to our attention.
Tim Fenner of Timberwise has been an…
Tim Fenner of Timberwise has been an absolute lifesaver. We had a water ingress issue which another independent surveyor completely misdiagnosed. Within 10 mins Tim had found the correct source of the problem and we can now move forward with repairs. We can’t thank Tim enough, he is very experienced and knowledgeable.
March 16, 2026
Unprompted review
Reply from Timberwise
Thank you for your kind review. We’re really pleased to hear that Tim was able to quickly identify the true source of the water ingress and help you move forward with the necessary repairs.
Situations like this can be very frustrating, especially after receiving an incorrect diagnosis, so it’s great to know that Tim’s experience and knowledge were able to provide some clarity so quickly. We’ll be sure to pass your feedback on to him.
Thank you again for taking the time to share your experience.
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Wonderful survey and report
Having had a poor survey done via an insurance company for a water leak in the house, we contacted Timberwise for a second opinion. Tom, the surveyor, did a thorough and detailed survey, indicating the likelihood of a leak below ground. He identified a leak detection team for us who subsequently identified a leak in the kitchen mains water supply. Tom's report plus his recommendations have enabled us to renegotiate with our insurer to have the leak repaired and the rooms refurbished. Thank you to all at Timberwise for enabling this process.
March 5, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed review.
Situations involving leaks and insurance claims can often be frustrating, so it’s great to know that our investigation and report helped point you in the right direction and ultimately enabled you to move forward with the necessary repairs and discussions with your insurer.
We’ll be sure to pass your kind feedback on to the team. Thank you again for choosing Timberwise and for sharing your experience.
My initial phone call to Timberwise
My initial phone call to Timberwise was both professional and helpful. Luke was very efficient and clear and his subsequent confirmation email included attaching their surveyor's profile - a first for me.
March 10, 2026
Unprompted review
Reply from Timberwise
Thank you for your kind review. We’re really pleased to hear that your first contact with Timberwise was both helpful and professional.
It’s great to know that Luke was clear and efficient in arranging things for you, and that the follow up email with the surveyor’s profile was useful. We believe it is important for customers to know who will be visiting their property, so it’s good to hear this made a positive impression.
Thank you again for taking the time to share your feedback
Fantastic service from Peter Bell from…
Fantastic service from Peter Bell from Timberwise.
Detailed, professional appraisal of the damp problem in our garage backed up with the use of sensor equipment to identify the causes. Look no further for expert advise,
these people are THE experts.
March 2, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review Kirk.
We are delighted to hear that Peter provided a detailed and professional appraisal of the damp issue in your garage, and that the use of specialist equipment helped clearly identify the cause. Providing evidence based assessments and expert guidance is exactly what we aim to deliver.
Your kind words and confidence in our expertise are greatly appreciated. Thank you for choosing Timberwise.
Recommended by our trusted builder
Rodney Smith was recommended to us by our trusted builder, Shaun Lindley.
Rodney is professional and knowledgeable; we are very happy with the advice and recommendations provided. Many thanks .
February 13, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave your review Karen.
We are pleased to hear that Rodney was recommended to you and that you were happy with the professional and knowledgeable advice he provided. It is always good to know that our recommendations and guidance have given you confidence in the next steps.
Many thanks for your kind feedback, it is very much appreciated.
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Excellent service from Timberwise
We engaged Timberwise to apply a woodworm treatment in our loft.
The communication and service was excellent throughout. The contract manager Mark gave us very clear and detailed information prior to the day (and responded rapidly to my questions).
On the day of the treatment, our technician Mark (a different Mark!) was really great. Super stealthy (we didn’t know he was in the house…) and very polite - a really nice guy.
All up - very happy.
February 24, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review Mike.
We are pleased to hear that you were happy with the service from start to finish. It is great to know that Mark, your contract manager, provided clear and detailed information beforehand and responded quickly to your questions.
We are also glad to hear that the technician Mark made such a good impression on the day, carrying out the woodworm treatment efficiently and with minimal disruption.
Thank you for your kind comments. We are delighted that you are very happy with the overall experience.
Highly Recommend - Trustworthy and Reliable
We dealt with Timberwise for the first time recently for clients we are selling a property for which had a suspected issue with dry rot. Jack Cowan came out initially really quickly, met me at the property and took great care in explaining his findings and was very thorough in his survey of the property. Jack confirmed there was no dry rot and a much less serious issue was in fact the cause, saving the client a lot of money and stress. The client went ahead with the works and the technician Ricky came out and carried out the works, leaving the property clean and tidy, with particular care to match the original feature skirting boards perfectly. I would highly recommend Timberwise and will be my first port of call in the future.
February 19, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed and thoughtful review.
We are really pleased to hear that Jack was able to attend promptly, carry out a thorough survey, and clearly explain his findings. Identifying that the issue was not dry rot and providing accurate, honest advice is exactly the approach we aim to deliver, so it is great to know this saved your client unnecessary stress and expense.
We are also delighted that Ricky completed the remedial works to a high standard and took care to leave the property clean and tidy, particularly with the attention given to matching the original feature skirting boards.
Thank you for your recommendation and for placing your trust in Timberwise. We truly appreciate your support and look forward to working with you again in the future.
I had no idea what to expect
I had no idea what to expect. Simon was polite and amenable. He was diligent in covering every part of my flooring from the front door to the loft area. He was quiet and explanatory where he needed to be. Altogether an effortless morning for me and cleaned up the floor covering and went like he had not been here. More tradesman like him needed!
February 3, 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a thoughtful review.
We are really pleased to hear that Szymon made the visit straightforward and stress free for you. It is great to know that he was polite and diligent in inspecting everything thoroughly, while also taking the time to explain things clearly when needed.
We are also glad that he left everything clean and tidy afterwards. Your kind comments are very much appreciated and will be passed on to Szymon.
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