Damp Detectives Ltd  Reviews 261

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, noting their ability to clearly explain complex issues and provide practical solutions. The service is frequently highlighted as thorough and efficient, with many appreciating the detailed reports and prompt communication. People also commend the company's responsiveness and the overall positive experience with customer service. However, some customers expressed mixed feelings regarding the price, with a few mentioning that the service cost a bit of money. Conversely, others found the cost very reasonable, especially given the thoroughness of the inspection and the potential savings from accurate problem identification.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the thoroughness and... See more

Customer service

Clients share positive opinions on customer service. Reviewers were impressed by the expertise and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and prompt... See more

Price

Users describe ambiguous interactions with price. While some customers found the cost very reasonable and... See more

Based on these reviews

Rated 5 out of 5 stars

After wasting a lot of money with plumbers, builders and groundworkers, as well as wasting time with Thames Water, trying to locate the source of water ingress, Scott from Damp Detectives found the pr... See more

Rated 5 out of 5 stars

We have had lots of issues with various damp patches appearing on our kitchen ceiling and have had various builders and roofers try to rectify the problem without success. We were given Richard Bull'... See more

Rated 5 out of 5 stars

Scott was very reactive when I enquired about a damp survey. He contacted me quickly to find out more about the situation, and he explained the process. On the day of the survey, Scott arrived on time... See more

Rated 5 out of 5 stars

I cant begin to tell you how refreshing it is to find a company that is not only thorough but is looking out for the customer not trying to make money off them ! Bryony from Damp Detectives was absolu... See more

Rated 5 out of 5 stars

Jamie and Evie are life savers. I I had gone with the dpc company survey and hard sell I would still be having problems. The inspection and report were thorough and the findings have been passed to a... See more

Company replied

Rated 5 out of 5 stars

Tim from Damp Detectives came to identify a problem that had been previously missed by another damp company. We then had follow up questions which he was happy to answer. He was honest and gave a comp... See more

Rated 5 out of 5 stars

Nigel was great. He is very knowledgeable, not only can he identify issues, he will explain what is likely happening & talk through options that will likely remedy the issues. The report I received ha... See more

Rated 5 out of 5 stars

Thomas was really helpful. He arrived on time, gave us a really thorough review of our house, took lots of useful pictures including getting up of the roof and gutters, and lots of readings. I'm reall... See more

Rated 5 out of 5 stars

When I first spoke with scott on the phone he was very knowledgeable and very clear on the services and level of services offered . When arriving at my home he was very friendly and professional a... See more

Company replied

Rated 5 out of 5 stars

Qualified, experienced, professional and independent, precisely what we needed. Got to the heart of the problem very quickly and saved me a fortune by not engaging in unnecessary building work.... See more

Company replied

Rated 5 out of 5 stars

Darren did a damp survey on a Victorian era house I am buying in Oxford after my original RICS survey identified damp readings. Very clear and fast communication and got the full report to me very qui... See more

Rated 5 out of 5 stars

We have had a problem with excessive condensation in the bathroom. We contacted Tim Platt who carried out a detailed survey explaining very clearly what caused the damp problem, and talking extens... See more

Rated 5 out of 5 stars

Bryony carried out a detailed survey of our damp problem and identified the issue as a blocked subfloor ventilation brick. This has no doubt saved a lot of money as we can show the report to builder... See more

Rated 5 out of 5 stars

Liam from the Cambridge division has helped us with a damp issue in our house in Saffron Walden. Liam was very responsive in setting up appointments. He kept in contact throughout the process as I... See more

Company replied

Rated 5 out of 5 stars

Second time using this company, and same great service. Nigel was quick to reply to my enquiry and communication was good throughout the process. Both the survey and subsequent report were turned arou... See more

Company replied

Rated 5 out of 5 stars

I asked Damp Detectives, Darren to carry out a survey in my loft for any signs of damp. He was extremely helpful and came the next day. He carried out a full check and kindly removed any residual foam... See more

Company replied

Rated 5 out of 5 stars

Thomas did a survey at my home to determine the cause of damp in my kitchen. He was extremely thorough and inspected other rooms, including the loft, to ensure the root cause was determined. He use... See more

Company replied

Rated 5 out of 5 stars

Jonathan from the Southwest damp detectives was professional and polite. He spoke through what he was investigating and how, then explained the likely causes of the damp problem. He spoke in plain l... See more

Rated 5 out of 5 stars

I found Tim from Damp Detectives gave a very detailed explanation with photos so I could address the issues I needed to regarding the property after his report..it has really helped take the confusion... See more

Rated 5 out of 5 stars

Jonathan visited my property on 13 January 2026 as I have condensation in my garage and a wall that gets damp when it rains. Jonathan was very thorough and took time to explain everything to me in det... See more

Rated 1 out of 5 stars

AVOID. If I took Bryony's advice, I could have spent over £10k on unnecessary work. I requested a Damp Survey as I had moved into a property and found signs of water damage and want... See more

Company replied

Rated 1 out of 5 stars

In 2024, I paid for this service and undertook the repairs they indicated were responsible for the damp. However, these works have failed to rectify the issue.

Company replied

Rated 5 out of 5 stars

The Damp Detectives (Tim Platt) replied very fast to my messages, came and looked at the Bristol house very promptly, checked it very thoroughly for damp (even under the floor and in the attic), and... See more

Company replied

Rated 5 out of 5 stars

Johnathan from damp detectives did a very thorough damp report on our victorian house, as well as highlighting a few other issues. He did a great job, was reliable and a good communicator and offered... See more

Rated 5 out of 5 stars

My buyer's mortgage company insisted on a full damp report after it was identified in a level 2 survey and would not release funds. Bryony from Damp Detectives Suffolk was excellent. Not only was she... See more

Rated 5 out of 5 stars

Great communication from Jonathan in arranging an inspection on a house we wished to purchase. On the day, Jonathan was also able to pick up the keys from the estate agent, which was greatly appre... See more

Rated 5 out of 5 stars

The surveyor (Thomas) was timely, polite and an expert in his field. He located the sources of the damp with evidence/clear photographs - this was tremendously helpful

Company replied

Rated 5 out of 5 stars

Andy Farley has been extremely helpful throughout the process of preparing a damp survey during my flat sale. Quick to reply to my initial query, he listened to my considerations both over the phone... See more

Rated 5 out of 5 stars

Very happy with Bryony and the report, guidance and reassurance she provided. Thank you so much for answering all my questions Bryony and for the damp survey which is incredibly helpful.

Company replied

Rated 5 out of 5 stars

Tim from Damp Detectives visited my property and carried out a detailed and invaluable damp survey for me. The property had a number of damp issues in various rooms. Tim set to work on each aspect o... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous service from Jonathan at Damp Detectives. Can't reccommend highly enough. Took time to explain everything and provided a very clear, helpful, efficient service.

Company replied

Rated 5 out of 5 stars

Scott from Damp Detectives was really helpful identifying the damp issues in our flat. The communication was great before, during and after the survey. Thanks again!

Rated 5 out of 5 stars

I’d highly recommend Scott. Very knowledgeable and thorough when visiting our property. The report was exactly what we needed to make informed decisions.

Rated 5 out of 5 stars

Tim came around...very nice and friendly..wealth of knowledge...found the issues explained everything to us and solutions...would definitely recommend

Rated 5 out of 5 stars

Tim inspected my home in Southampton. I got the impression I got the ost honest assessment that I could possibly get and I am extremely satisfied with the service provided.

Company replied

Rated 5 out of 5 stars

Jonathan, did a survey on on house. He was very thorough and explained why we are having problems. I would recommend Damp Detectives South West with out hesitation.

Rated 5 out of 5 stars

Scott is clearly very knowledgeable and he gave me a detailed email of how to fix the source of the damp. Glad I got an expert in rather then keep assuming where the source of damp is.

Company replied

Rated 5 out of 5 stars

Fantastic service. Jonathan was friendly and professional, conducting a thorough survey and making sure we understood the results fully before leaving. We are very grateful for the independent survey,... See more

Company replied

Rated 5 out of 5 stars

Brilliant service Scott was brilliant, booking in a damp survey at short notice, and providing hugely useful, expert advice. Would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

Quick to come out and provide an honest survey from top yo bottom snd practical solutions, cheers👍

Company replied

Rated 5 out of 5 stars

Scott of Damp Detectives was very professional, reliable and friendly. Survey was very detailed and supplied promptly. Highly recommend his survey service.

Company replied

Rated 5 out of 5 stars

Great survey and support from Tim Platt. He solved my worries and problems and was very easy to talk to before and after the survey.

Rated 5 out of 5 stars

We knew we had a damp problem but weren’t sure what was exactly responsible for it. So I contacted the damp detectives by email, explaining my problem, and one of their detectives - Thomas Chow respon... See more

Company replied

Rated 5 out of 5 stars

Tim Platt (Damp Detectives - Southern) was great from start to finish - he replied promptly to emails and phone calls, and was able to both fit us in for a survey and then produce a detailed report at... See more

Rated 5 out of 5 stars

Scott was fantastic, came out very quickly, did a thorough assessment and helped advise without pushing expensive solutions

Company replied

Rated 5 out of 5 stars

Tim made a visit to our flats, to carry out a survey on one that was experiencing damp issues, he was efficient and helpful on site, also providing a report on the issues, the cause and the suggested... See more

Company replied

Rated 5 out of 5 stars

Testimonial for Robert Horne (Damp Detectives) I engaged Robert Horne as an independent damp and mould specialist during a complex housing case affecting my family. Robert’s approach was exem... See more

Company replied

Rated 5 out of 5 stars

Extremely impressed with Richard and wish we had got him out sooner. We bought a house with damp a year ago and had issues getting the mortgage for it due to this. We had 2 other damp companies atten... See more


Company details

  1. Home Services

Information provided by various external sources

Damp Detectives Ltd is a group of Independent damp & mould surveyors. Condensation, mould and damp are all symptoms of a damp issue.By accurately identifying the source we are able to save homeowners and businesses thousands of pounds in unnecessary building work and ineffective products. We cover most of the UK and have been operating for over 10 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Jonathan from the Southwest damp…

Jonathan from the Southwest damp detectives was professional and polite. He spoke through what he was investigating and how, then explained the likely causes of the damp problem.
He spoke in plain language and provided a full report promptly.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

House Survey

Jonathan, did a survey on on house. He was very thorough and explained why we are having problems. I would recommend Damp Detectives South West with out hesitation.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Should be the first person to call when damp appears

After wasting a lot of money with plumbers, builders and groundworkers, as well as wasting time with Thames Water, trying to locate the source of water ingress, Scott from Damp Detectives found the problem within minutes. He also pointed out other issues and made suggestions about getting everything properly dried out after repair. Well worth the cost of his visit. I wish I'd called him much sooner.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan has delivered an amazing…

Jonathan has delivered an amazing service, from our initial discussion on the phone through to a detailed walk through on site during a pre-purchase damp survey. The advice was sensitive to historic buildings where all too often quick fix solutions are suggested, but not here. Detailed root cause and remediation suggestions leaning on traditional methods in keeping with the property and a detailed report turned around super quick. Couldn’t recommend enough!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fully Recommend

Scott was very reactive when I enquired about a damp survey. He contacted me quickly to find out more about the situation, and he explained the process. On the day of the survey, Scott arrived on time and conducted the survey in a professional manner. He explained his findings in a way that was easy to understand. I would fully recommend Scott at Damp Detectives.

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Extremely impressed with Richard and…

Extremely impressed with Richard and wish we had got him out sooner. We bought a house with damp a year ago and had issues getting the mortgage for it due to this. We had 2 other damp companies attend who tried selling us a damp course injection, but as they missed some clear gutter issues that we could even see ourselves we chose not to get the work done. We found a mortgage, fixed the gutters but the damp came back this winter. We therefore chose to try and get an expert in and Richard is definitely that. The guy is an absolute treasure chest of knowledge on damp problems.
He found multiple issues, and not only explained everything in depth with evidence, but also really took the time to educate me on causes, effects and solutions. And never at any point tried to sell me work. The whole process seemed extremely professional, honest and diligent. The previous 2 complanies were much cheaper, but it's clear that their goal is to just make money out of selling the damp course injections (which cost about £3000). Richard, however, is a true pro who we should have got out originally. All the work he suggested I can do myself which in the long run has saved us thousands. Really friendly guy too.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional independent surveyor

Jonathan did a very thorough and comprehensive survey of our home recently to advise us on damp patches and mould. We were both very impressed by his expertise and ability to explain what is (for some of us) complex ideas and to advise us on practical measures we could take. Highly recommended.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Advice on noticeable cold spots in the floor (near exterior wall)

I have noticeable cold spots in the kitchen floor around the wall so asked Damp Detectives to complete a survey. Tim Platt visited and provided excellent advice. There is no underlying damp issue but he provided a number of recommendations that would help. Tim also provided additional advice on a number of other areas. The survey report had all the required information, photos and guidance I needed.
Thanks for your help
Michael.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

good friendly service

Tim came around...very nice and friendly..wealth of knowledge...found the issues explained everything to us and solutions...would definitely recommend

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Thomas was extremely professional and thorough

Thomas was extremely professional and thorough. Our flat had a serious damp problem and he was able to find the primary cause and give really helpful recommendationms for remedial action. He explained everything very clearly and gave us real confidence. Its a months since his visit and the damp is already so much better!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Damp detectives are "The Best"

I cant begin to tell you how refreshing it is to find a company that is not only thorough but is looking out for the customer not trying to make money off them ! Bryony from Damp Detectives was absolutely fantastic. She explained every issue she found clearly, in a way that could be fully understood, and focused on finding the most cost-effective solutions for us rather than upsellin, she so reassuring as well as Expert, honest, and highly recommended ..this company is worth every penny. Thank you.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Damp patches on ceiling.....

We have had lots of issues with various damp patches appearing on our kitchen ceiling and have had various builders and roofers try to rectify the problem without success. We were given Richard Bull's contact info by a surveyor and we are pleased to say that Richard was able to find the source of the leak. He was very methodical and took his time, explaining everything to us. We are most grateful to him and would definitely recommend him to others.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great advice from Jonathan in Devon

Jonathan visited my property on 13 January 2026 as I have condensation in my garage and a wall that gets damp when it rains. Jonathan was very thorough and took time to explain everything to me in detail and gave advice as to what I could do to alleviate the issues. I have previously sought advice from two companies who both gave different remedies which left me unsure about what was the right thing to do hence I decided to get a survey from an independent surveyor who wasn’t selling me their product. I opted for a verbal report which was more than adequate for my needs as the advice Jonathan gave was very clear. Jonathan also assured me the problem was low level which greatly relieved my anxiety. I would have no hesitation in recommending this company.

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent damp investigator

Nigel was great. He is very knowledgeable, not only can he identify issues, he will explain what is likely happening & talk through options that will likely remedy the issues. The report I received had all the detail I needed to move forward with my house sale.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough I had a survey…

Can’t recommend enough I had a survey done on my property in Christchurch, brilliant service and communication and a very detailed report with what was causing my damp issues. I now have it all sorted thanks to Tim at damp detectives.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Damp Detectives review

We have had a problem with excessive condensation in the bathroom. We contacted Tim Platt who carried out a detailed survey explaining very clearly what caused the damp problem, and talking extensibly about the remedies to the issue of damp.
We are very happy with his report too, very clear and detailed, with photos to support his findings.
We would definately recommend Damp Detectives.
Great service. Thank you.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Independent, thorough and actionable damp report

Great communication from Jonathan in arranging an inspection on a house we wished to purchase. On the day, Jonathan was also able to pick up the keys from the estate agent, which was greatly appreciated.

The report was very thorough, with lots of photos and details and included key areas for remediation. The most important thing for us is that the advice provided was impartial and independent from other damp specialists, so we felt that the advice could be trusted and we were not being sold further remediation work.

Would definitely recommend Jonathan for any pre purchase damp inspection

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Very thorough inspection

Very thorough inspection. Jonathan was knowledgeable, his analysis clear, and recommendations sensible and clear. Recommended.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

Bryony carried out a detailed survey of our damp problem and identified the issue as a blocked subfloor ventilation brick. This has no doubt saved a lot of money as we can show the report to builders to obtain like for like quotes. Bryony was very thorough and identified no other damp problems in the house. The cost was very reasonable and I would recommend using Damp Detectives before getting quotes directly from any Damp specialists.

December 1, 2025
Unprompted review

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