Very bad network complaint system Very poor
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My customer id is 2042652 and I am facing network problem since October 2025. I had complaints alot to the timbl service provider but after few days no one attending the call and I can't even do com... See more
Company replied
Worst internet service provider, Worst customer service I got trapped in 9 month plan. It was the worst decision I made in years Customer care make fake promise every day, speed provided vs advertisem... See more
Company replied
We contacted timble customer service and Sheela picked the call but the way she responded to us was not so friendly... We were constantly trying to contact customer service for about 1-2 months cuz of... See more
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Company details
Written by the company
RI Networks Pvt Ltd holds a national category 'A' ISP license for internet services. The services are provided under the brandname – timbl. The services are provided under following key segments: •Broadband services (10 Mbps and higher speeds) for Ho...
Contact info
Udyog Vihar Phase 5, 120016, Gurgaon, India
- donotreply@timbl.co.in
- www.timbl.co.in
1.9
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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TIMBL's service is extremely…
TIMBL's service is extremely disappointing. The customer care team makes false promises but fails to provide any actual support. There is no proper response or resolution to customer complaints. It seems they are only interested in collecting money rather than providing quality service. This is highly unprofessional and unacceptable. I would never recommend TIMBL to anyone."
November 3, 2026
Unprompted review
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Timbl not giving my refund amount
Timbl not giving my refund amount, I am going to give complain.
November 2, 2026
Unprompted review
My experience with Timbl broadband…
My experience with Timbl broadband service has been utterly frustrating and disappointing. Whenever there is a technical glitch or downtime, there is zero support from their team.
They clearly do not respect resolution timeframes or care about customer satisfaction. Having a broadband provider that completely cuts off communication when issues arise is unacceptable. I strongly advise against subscribing to Timbl.
October 28, 2026
Unprompted review
Reply from timbl Broadband
Dear Amit,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
SubjectRefund not given after installation was never completed (CAF No. 24043331)
I paid ₹3,532.92 for the Fibre 200S 6-month plan (CAF No. 24043331). The installation was delayed and never completed, so I asked for cancellation and a refund. On 9 September I sent a written refund request to their WhatsApp support, and the only reply I got was "Ok". It has been over six weeks and I have received no refund, no timeline and no update. Their team stopped responding once my payment was made. This is not acceptable. timbl Broadband, please refund my money and confirm my cancellation, or explain publicly why you can't. Until then, I advise anyone to avoid paying this company upfront.
October 26, 2026
Unprompted review
Reply from timbl Broadband
Dear Rairengsung,
We sincerely apologize for the inconvenience you have experienced with Timbl services.
Please be assured that your refund request is being handled on priority, and we are working to resolve the matter as soon as possible.
We kindly request your patience and cooperation while we work towards a resolution. Thank you for your understanding and continued support.
Regards,
Team Timbl
They are bunch of fraud people all over…
They are bunch of fraud people all over delhi ncr having taken money now no Reply nothing plz donate ur money instead of taking their connection 2115357 my connection id
October 15, 2026
Unprompted review
Reply from timbl Broadband
Dear Nisha,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
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I don't want to give it even a one star…
I don't want to give it even a one star rating. Everything in it is sloppy. Their service is very bad and the network is also not working properly. If I had my way, I would file a case against it. It is very useless.
October 11, 2026
Unprompted review
Reply from timbl Broadband
Dear Om,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
Very Bed Sarvice in Patna Bihar mai…
Very Bed Sarvice in Patna Bihar mai pichle 15 din se sarvice ke liye pareshan hu but naa to koi call response milta he naa sarvice customer care pe to galti se v call nahi lagta
October 8, 2026
Unprompted review
Reply from timbl Broadband
Dear Anu,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
SABSE GHATIYA SERVICE HAI
Mera Timbl broadband connection 2 din se band hai. Complaint number 2110521C014] darj kar chuka/chuki hoon, par ab tak koi technician nahi aaya. RUDRAPUR, Uttarakhand area. Kripya jaldi connection theek karein. Customer ID aur details DM mein bhej dunga.
October 1, 2026
Unprompted review
Reply from timbl Broadband
Dear Avinash,
We sincerely apologize for the inconvenience you have experienced with Timbl Services.
Your concern has been forwarded to the concerned team, and they will contact you shortly to assist you further and resolve the issue.
We kindly request your patience and cooperation while we work to resolve this matter. Thank you for your understanding and continued support.
Regard's
Team Timbl
Extremely poor customer service
Extremely poor customer service
One of the worst customer service experiences I’ve had. Complaints are marked as “resolved” without actually fixing the issue or getting customer confirmation. The same representative repeatedly promises to resolve issues, but nothing happens.
Despite taking a 16-month plan, I was given an old router because they apparently had no new ones available. Whenever the internet goes down, getting support is a nightmare. Their customer care number often doesn’t work, the chat link they send doesn’t open, and issues remain unresolved.
I also asked for a refund and was simply told, “We don’t do refunds.”
Very disappointing service, poor communication, and no accountability.
September 30, 2026
Unprompted review
Reply from timbl Broadband
Dear Harmanmeet,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
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No customer support
No customer support, no internet speed and no resolution.... Very very discusting network, don't need this service again in my entire life....
Shame on you , you just make people fool and take money from them , afterwards no service is available on this broadband.
September 5, 2026
Unprompted review
Reply from timbl Broadband
Dear Nitika,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
How Can You Close an Unresolved Complaint?
This has become absolutely ridiculous.
I posted a review explaining that my internet/router has been causing problems for **2 months**, that multiple complaints were closed without resolution, and that the router has now **completely stopped working**\.
And what does Timbl do? **They reply to my review saying the issue has been resolved\.**
Seriously — **WHO told you the issue was resolved?**
After repeatedly complaining about my router for the last 2 months, a Timbl technician called me. And what did he say?
“I don’t have a new router. I can only try to make this one work.”
Seriously? What kind of service is this? If the router is faulty and the customer has been complaining for months, why is there no replacement available?
The technician came with no replacement router, could not provide a proper solution, and yet the ticket was closed again.
So let me understand this:
❌ Router is not working properly
❌ No replacement router
❌ No proper resolution
❌ Customer’s problem is still there
❌ And yet Timbl marks the complaint as RESOLVED and closes the ticket
What rubbish is this? How do you people treat your customers?
Even more frustrating is that Timbl is replying publicly saying the issue has been resolved, while in reality the issue is still not resolved and the ticket has simply been closed again.
This is not a technical problem anymore — this is a complete failure of customer support and accountability.
Timbl needs to stop closing tickets just to show them as resolved. Fix the customer’s problem first, then close the ticket.
Even after I complained publicly, instead of checking what actually happened with my case, you simply repeated the same useless response that the issue is resolved.
Ticket id- 2068340C076 how told to close this ticket
Customer id- 2068340
June 1, 2026
Unprompted review
Reply from timbl Broadband
Dear Alok,
We sincerely apologize for the inconvenience.
Your concern has been escalated to the concerned department on priority. Our team will connect with you shortly.
We request you to kindly stay available over the call for quick coordination.
Regards,
Team Timbl
Timbl team, irresponsible and shameless can you guys be
Timbl team, you told me on 25th July that my money would be credited to my bank account within 7 working days, but it has now been more than a month.
When exactly are you going to return my money?
How irresponsible and shameless can you guys be? Every time I contact your customer care, all I get are excuses and further delays. It has been so long, and I still haven’t received my refund.
This is MY money, and I have no idea why you are taking forever to return it. Every single day, I’m asked to wait with absolutely no proper resolution or commitment. Your customer service is extremely disappointing and unprofessional.
I have been patient enough. I want my refund to be processed immediately. Stop delaying the matter and give me a clear explanation and a confirmed timeline for when I receive my money. If this continues, I will be forced to escalate the issue and raise a formal complaint.
ID-2113115
September 2, 2026
Unprompted review
Reply from timbl Broadband
Dear Abhishek,
We sincerely apologize for the inconvenience.
Your concern has been escalated to the concerned department on priority. Our team will connect with you shortly.
We request you to kindly stay available over the call for quick coordination.
Regards,
Team Timbl
Extremely bad internet service providers
Their service is extremely bad. Mostly time internet connection is not working. Even they don't pick the phone. We feel cheated every time. Pls Dharmendra ji ke jhanse mein na aaye
September 2, 2026
Unprompted review
Reply from timbl Broadband
Dear Customer,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
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Worst service provider
Worst service provider, no customer care or a way to contact them, no reply on email for past 7 days.
Asked for refund with no response. Loast option seems to be chargeback
August 5, 2026
Unprompted review
Reply from timbl Broadband
Dear Piyush,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
Customer service is very bad
Customer service is very bad, agent are not picking call 👎🏻👎🏿
July 29, 2026
Unprompted review
Reply from timbl Broadband
Dear Adarsh,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
Worst experience ever with this wifi…
Worst experience ever with this wifi coonection. I have been trying to reach customer service for help as my internet connection is not working at all. This red light is blinking. And i have paid for 6 months and its been 2 months i havent used wifi. And no one calls and no response on email as well.
August 8, 2026
Unprompted review
Reply from timbl Broadband
Dear Nancy,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
Very bad performance
Very bad performance. Very poor connection. Very slow and staff behaviour very bad. Don't believe this company 😡 froad company
August 7, 2026
Unprompted review
Reply from timbl Broadband
Dear Manisha,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
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Happy with Timbl service company and…
Happy with Timbl service company and the wifi speed network and cusyomwr care is well good good capabilty to slove issue and Name Dharmendra Singh was also cooperate well today to slove my issue related wifi and reniew the plan Thanks Timbl team customer care and other memebers.
August 4, 2026
Unprompted review
Reply from timbl Broadband
Dear Prath,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team Timbl
This is the worsttttttttt internet…
This is the worsttttttttt internet connection I have ever seen, Aircel was better then this shit.
August 1, 2026
Unprompted review
Reply from timbl Broadband
Dear Customer,
We sincerely apologize for the inconvenience you experienced with Timbl services.
At the moment, we are unable to locate your Timbl account details. We request you to please use our Customer Service App or the Support section on the Timbl website to report an ongoing issue or raise a new complaint. Alternatively, you may share your registered mobile number or Customer ID so that we can contact you and assist in resolving the matter promptly.
If you are not satisfied with the resolution provided for any ticket, you may escalate the issue to our Appellate Officer by visiting: www.timbl.co.in/appellateofficer
Team Timbl
My internet not working red light…
My internet not working red light blinking in router. I have raised complaint but no response from timble. There are not any customer support are active. Only sales team are active for making full to people..
Customer id -2102330
If anyone read this feedback from timble please resolve this complaint I am change rating after resolution
July 16, 2026
Unprompted review
Reply from timbl Broadband
Dear Akash,
We sincerely apologize for the inconvenience caused.
Your concern regarding service issues and delayed resolution has been noted and escalated on priority. We have also shared your feedback with the concerned team for review.
Customer ID: 2102330
Our team will connect with you shortly.
Regards,
Team Timbl
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