Great services always. Never had problems with any order. Got them ontime, all products there.
Company replied
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See what reviewers are saying
I requested a Starvie Triton Balance * and I have recieved a Starvie Triton * Update in reaòity I ,ess jup the colors ogf the models so i received the right racket. thks yo yjr CC yeam for th pr... See more
Company replied
the color of one my shorts are wrong and i dont have any answer from client spport
Company replied
After reading so many negative comments, I was a bit shocked and afraid that I will have a lot of problems with the purchase.. Nevertheless, an hour ago I got my 2 items(a padel racquet and a bag) an... See more
Company details
Written by the company
Las Mejores Marcas de Palas de Padel con precio mínimo garantizado y un Outlet de Padel Online.
Contact info
Ronda del Caballero de la Mancha 71, 28034, Madrid, Spain
- www.time2padel.com
4.2
Great
875 reviews
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This company invites their customers to review, whether positive or negative
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the color of one my shorts are wrong…
the color of one my shorts are wrong and i dont have any answer from client spport
October 26, 2026
Reply from Time2Padel
Copilot said:
Thank you for your review.
We're sorry to hear that one of the shorts you received was not the color you ordered, and we completely understand your frustration at not having received a response from customer support.
Receiving the correct product and timely assistance are both essential, and we regret that your experience did not meet these expectations. Your feedback is important and helps us identify areas where we need to improve.
We apologize for the inconvenience caused and appreciate you taking the time to share your experience.
Great services always
Great services always. Never had problems with any order. Got them ontime, all products there.
October 13, 2026
Reply from Time2Padel
Generando una respuesta
Copilot said:
Thank you for your review! 😊
We're delighted to hear that you've consistently had a great experience with us. It's wonderful to know that your orders have always arrived on time, with all products correctly included, and without any issues.
Providing reliable service and a smooth shopping experience is exactly what we strive for, and your continued trust means a lot to us.
Thank you for your loyalty, and we look forward to serving you again soon!
Reply from Time2Padel
We sincerely regret what happened and apologize for any inconvenience caused.
We experienced a delivery delay from the brand.
We greatly appreciate your patience and understanding.
Reply from Time2Padel
Thank you for your positive feedback!
Nothing clear about delivery fee and…
Nothing clear about delivery fee and UPS charged £50 for delivery and would not deliver until paid.
October 5, 2026
Reply from Time2Padel
Thank you for sharing your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be to receive an unexpected request for additional charges before your parcel can be delivered.
Import duties, taxes, and any carrier handling fees are determined by local authorities and the transport company and are not included in the product price. However, we appreciate that these costs can come as an unwelcome surprise if they are not clear enough during the purchasing process.
Your comments are valuable to us, and we will take them into account as we continue working to improve the information provided to our customers.
Kind regards,
I had an amazing experience buying from…
I had an amazing experience buying from this store, very informative, great communication express shipping and most importantly very good prices
September 30, 2026
Reply from Time2Padel
Thank you so much for your kind words! 😊
We're thrilled to hear that you had such a positive experience with us. Knowing that you appreciated our communication, express shipping, and competitive prices means a lot to our team.
We work hard to make sure our customers have all the information they need and receive their orders quickly, so it's wonderful to know we delivered on that promise.
We truly appreciate your trust and hope to see you again soon!
Reply from Time2Padel
Thank you for your review! 😊
We're delighted to hear that you found our offers attractive, the information clear and accurate, and that your order was delivered on time.
Your feedback means a lot to us, and we're glad we could provide a smooth shopping experience. We look forward to serving you again soon!
Enjoy your padel gear and thank you for choosing us!
I ordered a pair of Asics tennis shoes…
I ordered a pair of Asics tennis shoes and I think the filters on the website do not clearly separate male from female models. It might also be my mistake, however, the company is lingering now on responding on facilitating the return of the product and hence the refund.
August 26, 2026
Reply from Time2Padel
We are sorry to hear about your experience.
We understand how frustrating it can be when there is uncertainty about the product details and, at the same time, delays in receiving assistance with a return request. Whether the model selection was due to the website filters or a misunderstanding during the purchase process, we believe the return procedure should be handled clearly and efficiently.
We apologize for the delay in responding and appreciate your feedback, as it helps us identify areas where we can improve both our website and customer service.
Reply from Time2Padel
Thank you for your review! 😊
We're delighted to hear that your order arrived on time and that the tracking process made things easy. Even better, it's great to know that you're loving your new racket!
We wish you many enjoyable matches on the court and hope to see you again soon.
Delivery
Delivery still not arrived after 5 days ! 2 days given dates to deliver and no information. Customer service cannot be contacted and emails do not seem to be responded to. I see the parcel left the company on time but the courier company do not give enough information and keep you holding on hoping the item will arrive!!
August 11, 2026
Reply from Time2Padel
We are sorry to hear about your experience.
We understand how frustrating it is when a delivery is delayed and the tracking information does not provide clear updates. While we can see that the shipment was dispatched on time from our facilities, we regret the lack of information and the difficulty you have experienced when trying to contact customer service.
We apologize for the inconvenience caused and appreciate your patience. We will continue working with the carrier to ensure the parcel is delivered as soon as possible.
Reply from Time2Padel
Thank you very much for your positive review!
Very bad customer experience
I order padel shoes. I didn't have a local number so they couldn't reach me on the phone, so the deliver carrier returned it back to the store even tough I was at my apartment. This happened 2 times in a row. When I asked to leave it in a location where I can come and pick it up they couldn't help me. So I asked to cancel the order, since than for 3 months no one answer my emails (altough they were very responsive before).
May 1, 2026
Unprompted review
Reply from Time2Padel
We're sorry to hear about your experience.
We understand your frustration with the delivery issues and the lack of response regarding your cancellation request. This is not the level of service we aim to provide.
Please contact us with your order details so we can review your case and assist you.We're sorry to hear about your experience.
We understand your frustration with the delivery issues and the lack of response regarding your cancellation request. This is not the level of service we aim to provide.
Please contact us with your order details so we can review your case and assist you.
I requested a Starvie Triton Balance *…
I requested a Starvie Triton Balance * and I have recieved a Starvie Triton *
Update in reaòity I ,ess jup the colors ogf the models so i received the right racket. thks yo yjr CC yeam for th prompt fixing !!!!
June 18, 2026
Reply from Time2Padel
Hello 😊
Thank you for your update and for clarifying the situation!
We're glad to hear that you received the correct racket in the end and that everything was resolved quickly
Your kind words about our customer service team mean a lot to us 💙
Enjoy your new racket and have a great game on court! 🔥
awesome!!!!
June 18, 2026
Reply from Time2Padel
Thank you for your review; your feedback is very important to us!
Bad customer service and poor…
Bad customer service and poor communication.
I ordered from Time2Padel and made a mistake in the shipping details. I contacted them urgently to fix the issue before dispatch, but it was not easy to get fast support or clear information.
When a company sells internationally, it must have a quick and reliable support system for shipping problems. In my case, the process was stressful, unclear, and not professional.
Good prices are not enough if customer support is slow when something important happens with an order.
I would not recommend ordering from them unless you are 100% sure you will not need any help after placing the order.
Order reference: T2P060264 / 98183
June 3, 2026
Reply from Time2Padel
We're sorry to hear about your experience. We hope to do better in the future!
Reply from Time2Padel
Thank you for your review—your feedback is very important to us!
Reply from Time2Padel
¡Gracias por su valoración, su opinión es muy importante para nosotros!
Package delivered by a 3rd world…
Package delivered by a 3rd world company! Never received my order, transport company says the delivered was completed after the driver allegedly left the order outside of my house without my consent and no one to pick it up. Terrible service
May 7, 2026
Reply from Time2Padel
Dear Customer,
We are very sorry to hear about your experience and we understand your frustration regarding the delivery.
We already see that you received the order correctly.
Thank you for your comment we will improve our service.
Kind regards.
Support is not responding
Support is not responding, the order from 04/28 was not transferred to the carrier as of 05/05.
Very good, the support team responds quickly to reviews, but: 1. Where can I read about the 48-hour response time? 2. The first response provided an incorrect tracking number. 3. I haven't received the package as of today. According to the new tracking number, it should arrive on Thursday, but where's the guarantee that this isn't another mistake? I've updated my review, but the rating is accurate. If anyone is happy with being given incorrect information after 48 hours and then needing another 48 hours to correct it, please do so. I hope the item I paid for arrives, although I'm not sure of that either.
They supplement, in the end everything arrived without any complaints.
April 28, 2026
Reply from Time2Padel
Dear Andrey,
Our customer service team replied to your inquiry this morning. Please note that our standard response time is up to 24–48 business hours. Emails sent during the weekend are managed from Monday onwards, as weekends are not considered business days.
Your message was therefore answered within our stated support timeframe. For this reason, the statement “Support is not responding” does not accurately reflect the handling of your case.
Best regards,
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