Time2Padel Reviews 

875
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great services always. Never had problems with any order. Got them ontime, all products there.

Company replied

Rated 5 out of 5 stars

I requested a Starvie Triton Balance * and I have recieved a Starvie Triton * Update in reaòity I ,ess jup the colors ogf the models so i received the right racket. thks yo yjr CC yeam for th pr... See more

Company replied

Rated 3 out of 5 stars

the color of one my shorts are wrong and i dont have any answer from client spport

Company replied

Rated 4 out of 5 stars

After reading so many negative comments, I was a bit shocked and afraid that I will have a lot of problems with the purchase.. Nevertheless, an hour ago I got my 2 items(a padel racquet and a bag) an... See more

Company details

  1. Sporting Goods Store

Written by the company

Las Mejores Marcas de Palas de Padel con precio mínimo garantizado y un Outlet de Padel Online.


Contact info

4.2

Great

TrustScore 4 out of 5

875 reviews

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4.2

All reviews

(875)

575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery to Portugal

Super fast delivery to Portugal

Ordered Monday at 12:00, arrived Wednesday at 12:00.

April 20, 2026
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Reply from Time2Padel

Thank you very much for your review!

We’re delighted to hear that your order was delivered so quickly to Portugal ⚡

We hope to see you again soon!

Rated 1 out of 5 stars

Waiting 3 weeks for a delivery to…

Waiting 3 weeks for a delivery to tenerife, and still hasn’t left mainland Spain!! I provided all documents that was needed and double checked if they could deliver to Canary Islands. Communication is zero, one email reply from about 5 that I’ve sent wondering what is going on. I’ve requested a full refund and still nothing from them

April 1, 2026
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Reply from Time2Padel

Dear customer,

The order was delivered therefore it can not be refunded.

Kind regards

Rated 1 out of 5 stars

Very bad experience

Very bad experience, customer support does not raspond to inquiries…delivery was supposed to be within 48 hours, but more than 3 weeks have passed….never again

March 30, 2026
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Reply from Time2Padel

We’re truly sorry to hear about your experience.

We understand your frustration regarding the delay and the lack of response from customer support. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused by the missed delivery timeframe.

Thank you for your feedback it will help us improve.

Kind regards

Rated 1 out of 5 stars

Misleading 24–48h Delivery Promise – Very Disappointing Experience

Very disappointing experience.

I ordered a padel racket on February 5th with a promised 24–48h delivery and paid €11 for shipping. It was finally delivered on February 14th — far beyond the advertised timeframe.

I needed it for a tournament on Wednesday and even took a day off work, but the racket had not arrived, so I had to rent one instead.

To make matters worse, it was shipped with no protective padding, just placed inside a cardboard box.

Misleading delivery times, expensive shipping, and poor packaging. I would not recommend.

February 5, 2026
Unprompted review
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Reply from Time2Padel

Thank you for sharing your feedback, Gregoire.

First of all, we sincerely apologize for the delay in the delivery of your order, and we are equally sorry to hear your comments about the packaging. Our intention is always to protect the product adequately.

Unfortunately, we have no record of any previous contact from you regarding this issue, which prevented us from assisting you sooner. If you would allow us, we would appreciate the opportunity to look into your case in more detail and offer you a solution.

Please contact our customer service team with your order number so we can assist you personally.

Kind regards,

Rated 1 out of 5 stars

said delivery in 24-48 hours

said delivery in 24-48 hours. Took 84 hours to arrive

December 9, 2025
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Reply from Time2Padel

Dear customer,
Your order was placed on the 9th and delivered on the 11th, within the 48-hour delivery timeframe.

Best regards.

Rated 1 out of 5 stars

No reaction - no refund

Ordered a bag on the site. The wrong bag was delivered. The delivered bag was also very stained.
It took about 3 days and as many mails before I got a reaction.
I have sent the bag back, that arrived with them a few days later. We are talking around 22nd of February.
Sice then I have sent them countless mails, without any reaction and I haven't received a refund yet. I'm going to make an official complaint at the European Center for Consumers.

February 12, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible support clients service.

Terrible support clients service.
Bought paddle Tenis that would need to return…
Sending messages at two weeks through WhatsApp and email … not a single reply.
Won’t use ever more …

January 6, 2024
Unprompted review
Rated 1 out of 5 stars

Customer unfriendly

I ordered 2 pair of tennis shoes which I have received. But one pair was to small, so I wanted to return them. They don't respond on several e-mails and whatsapps. Very customer unfriendly. Don't order here!!!!

December 1, 2023
Unprompted review
Rated 4 out of 5 stars

Happy

After reading so many negative comments, I was a bit shocked and afraid that I will have a lot of problems with the purchase.. Nevertheless, an hour ago I got my 2 items(a padel racquet and a bag) and I am more than happy- the items are as described and the ones that I ordered. Thank you!
The custom support could be a bit faster in replying, but after all, I am happy!

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Items have not arrived

Items have not arrived. No replies to my emails. Wish I’d read all of these similar reviews before making the purchase. Avoid!

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

I ordered two bags on 25/11 they said it would take 7 days because they didn't have stock... They don't respond on whatsapp and they blocked my contact

November 27, 2023
Unprompted review

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