I recently added 25 extra users to our company account and paid for this mid April as we had run out of licences. Since this I have has a new employee start with us and have gone in to add them as a... See more
Company replied
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I had to contact Customer Support and Gary W. was gave really excellent service. He was competent, a good listener, willing to help, and willing to share knowledge openly. Having good service like... See more
Company replied
Until today we have had never an issue with TIMEMOTO.....but today we have made a mistake. we have registered a new member with an inactive Mailadresse. We have tried to activate the account which d... See more
With absolute dread, I emailed the help desk thinking I would get some generic AI generated answer. Imagine my delight when a real human being (the magnificent Gary Williams) called me and went on to... See more
Company replied
Company details
Written by the company
TimeMoto is a complete time & attendance solution that is easy to use and fits every business. Use TimeMoto Cloud to clock in, clock out, monitor attendance, run reports and more. Or connect it to TimeMoto's carefully designed Time Clocks.
Contact info
Heliumstraat 14, 2718 SL, Zoetermeer, Netherlands
- info@timemoto.com
- www.timemoto.com
4.3
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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I recently added 25 extra users to our…
I recently added 25 extra users to our company account and paid for this mid April as we had run out of licences. Since this I have has a new employee start with us and have gone in to add them as a user to find the licences have not been added to the account nearly 2 months later. I have raised a ticket through the online bot and then emailed their info email directly and have still heard nothing back.
I have have really positive experience's previously using Timemoto but this has been a disaster trying to get in contact with their customer services department.
June 2, 2026
Unprompted review
Reply from TimeMoto
Dear Micha,
Thank you for your feedback and we are truly sorry for the inconvenience and frustration this situation has caused.
We understand how important it is that everything works smoothly, especially when onboarding new employees, and we regret that your experience did not meet your expectations this time.
We are glad we were able to resolve the issue for you and ensure everything is now working as it should.
We appreciate your continued trust in TimeMoto and hope to provide you with a much better experience going forward.
Kind regards,
TimeMoto
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Non-Existent Support
I have been trying to upgrade the software to gain more functionality for over a month now. Customer service is nonexistent. There is no way to talk to anyone. The customer service bots just refer you to web pages that are of no help. Just a simple function of paying for the upgrade is impossible. The only reason I haven't left is the work it will take to enter all the data into a new system. I will have no choice soon. If you are looking to set up a new system, DO NOT USE TIMEMOTO! Zero customer service.
May 14, 2026
Unprompted review
Reply from TimeMoto
We are very sorry to hear about your experience and understand your frustration. This is certainly not the level of service we aim to provide.
Unfortunately, we are unable to locate your details based on the information available in this review. We would genuinely like the opportunity to look into this for you and help resolve the issue as quickly as possible.
Could you please contact us directly at info@timemoto.us.com and mention this review, or share your ticket number/company name so we can investigate further?
Your feedback is important to us, and we would appreciate the chance to make this right.
Kind regards
Timemoto
Super customer service and quick…
Super customer service and quick feedback. Thank you very much for resolving the issue.
May 8, 2026
Unprompted review
Reply from TimeMoto
Dear Abdulkadir,
Thank you very much for your kind review and positive feedback.
We are happy to hear that you were satisfied with our customer service and that your issue could be resolved quickly. Your feedback is greatly appreciated and will be shared with the team.
Thank you for choosing TimeMoto!
Kind regards,
TimeMoto
Thanks Gary!
Gary was outstanding! Fast, professional, and genuinely helpful from start to finish. Beyond any expectation. I'm almost looking forward to our next technical issue!
February 3, 2026
Unprompted review
Reply from TimeMoto
Thanks so much for your fantastic review! We’re thrilled to hear Gary provided such fast, professional, and genuinely helpful support — we’ll be sure to pass on your kind words to him.
And while we hope you won’t run into too many technical issues, we’ll be here should you need us!
Kind regards
TimeMoto
Extremely Professional & Patient
Very satisfied with the patience and professionalism received when technical information was required to Clocking in device under difficult circumstances.
Gary was a saint today - Many thanks and much appreciated.
January 28, 2026
Unprompted review
Reply from TimeMoto
Thank you very much for your kind review!
We’re delighted to hear that you were satisfied with the support provided. We will gladly pass your feedback on to Gary — he will be very pleased to hear it.
Thank you again for taking the time to share your experience.
Kind regards
TimeMoto Customer Care Team
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The support is excellent
The support is excellent! Gary was so helpful when we changed computers and I needed assistance to reload the software and the data.
October 14, 2025
Unprompted review
Reply from TimeMoto
Thank you so much for the kind words! We're thrilled to hear that you had a great experience and that Gary was able to help with your software and data setup. We really appreciate you taking the time to share your feedback!
Kind regards
Timemoto
Excellent service
Excellent service, quick callbacks, always striving to find a solution. Lots of helpful tips.
Thank you, and keep up the good work!
Best regards
October 10, 2025
Unprompted review
Reply from TimeMoto
Thank you so much for your kind words! We really appreciate the feedback and are glad to hear you’ve had a great experience with our service. We’ll keep doing our best to deliver quick, helpful support every time!
Kind regards
Timemoto
The product is affoThe perfect product made by the perfect partner for time trackingrdable
The product is affordable, well constructed and easy to set up and use.
It is a nice solution for time tracking within a company and propose many way of using it.
The customer service is very reactive and very helpful when needed.
August 11, 2025
Unprompted review
Reply from TimeMoto
Dear customer,
Thank you so much for your kind words! We’re thrilled to hear that you’ve found our product affordable, well-constructed, and easy to use. It’s great to know it’s helping your company with time tracking in so many ways.
Our team works hard to provide responsive and helpful customer service, so your feedback means a lot to us. We truly appreciate your support and look forward to continuing to be your trusted partner.
Best regards,
The TimeMoto team
I CALLED GARY WILLIAMS TO SOLVE A…
I CALLED GARY WILLIAMS TO SOLVE A PROBLEM, ALL DONE WITHOUT ANY HESITATION WHAT SO, VERY PROFESSIONAL.
July 31, 2025
Unprompted review
Reply from TimeMoto
Thank you for taking the time to leave a review. Great to hear Gary was able to help and got things sorted quickly. We appreciate your feedback and are here if you need us again.
Kind regards
Timemoto
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Excellent support from Robert
Robert from Timemoto support was so helpful, I have been struggling back and forth with my IT regarding the clocking in machine, Robert came to my rescue in minutes, he was super patient and got me up and running in no time.
thank you!!
June 16, 2025
Unprompted review
Reply from TimeMoto
Thank you for your feedback. We're really glad to hear Robert was able to assist you and get things up and running so quickly. We'll be sure to pass along your kind words to him.
If there's anything else you need, please do not hesitate to contact us.
Kind regards,
Timemoto Team
Very helpful and efficient aftersales service.
We had a couple of issues with a new device, the customer care agent was very quick to reply and solve all the issues.
June 16, 2025
Unprompted review
Reply from TimeMoto
Thank you so much for your kind feedback! We're sorry to hear you had a few issues with your new device, but we're happy to know Emma was able to assist you quickly and get everything resolved.
We appreciate you taking the time to share your experience. If you need anything else or have any further questions, please don’t hesitate to reach out.
Kind regards
Timemoto Team
With absolute dread......
With absolute dread, I emailed the help desk thinking I would get some generic AI generated answer. Imagine my delight when a real human being (the magnificent Gary Williams) called me and went on to give unstinting advice and guidance to my colleague and I. Not only that he sent links to some excellent video tutorials. Top bloke - Bernedett and I now refer to Gary as "Merlin" - he's absolutely wizard!
June 11, 2025
Unprompted review
Reply from TimeMoto
Thanks so much for leaving such a great review! We're really glad to hear Gary was able to help out and it's always great to see his support recognised.
It was good to hear that you and Bernedett got the help you needed (and some helpful video links too). We’ll let Gary know he’s now officially “Merlin”!
Thanks again for taking the time to share your experience — we really appreciate it.
Kind regards
Timemoto
Thank you for your efficiency and friendliness
I had to contact Customer Support and Gary W. was gave really excellent service. He was competent, a good listener, willing to help, and willing to share knowledge openly. Having good service like this really much appreciated. Our problem is cleared up and we can move forward with confidence and a lighter heart, as opposed to worry and doubt. Thanks a lot Gary!
June 12, 2025
Reply from TimeMoto
Thank you so much for taking the time to share your experience! We're happy to hear that Gary provided you with such excellent support. It's good to know his knowledge and willingness to help resolved your issue.
We'll be sure to pass along your feedback to Gary—he’ll be delighted to hear it! If there’s ever anything else we can do for you, don’t hesitate to reach out.
Kind regards
Timemoto team
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The BEST online CUSTOMER SERVICE
We purchased our timeclock 6 years ago and it was NEVER able to wirelessly connect to our computer. Today, Robert did that with a short phone call. He corrected our employee records and updated EVERYTHING in that single call. This is by far the BEST online CUSTOMER SERVICE I have EVER experienced
June 11, 2025
Unprompted review
Reply from TimeMoto
Thank you for taking the time to share your experience. We're so pleased to hear that Robert was able to resolve the wireless connection issue and update your records efficiently all in one call.
We really appreciate your kind words about our customer service and we'll be sure to share your feedback with Robert.
Kind regards
Timemoto
Had problems reconnecting a device to wifi
Had problems reconnecting a device to wifi - Emma was fantastic and managed to help resolve our problem
May 21, 2025
Unprompted review
Reply from TimeMoto
Thanks so much for your feedback! We're sorry to hear you had trouble reconnecting your device, but we're thrilled Emma was able to help get it sorted. We'll be sure to pass along your kind words to her – she'll really appreciate it!
Let us know if you need anything else.
Very good customer support
Very good customer support and they helped me to solve an issue with a tech they don't officially support any more.
May 13, 2025
Unprompted review
Reply from TimeMoto
Hello Ramon,
Thank you so much for your kind words!
We're really happy to hear that our customer support team was able to help you resolve your issue. Providing reliable and helpful service is very important to us, and it’s great to know you had a positive experience.
Best regards
Your TimeMoto team
Great Experience!
Emma is competent, pleasant and nothing is a bother for her!
April 3, 2025
Unprompted review
Reply from TimeMoto
Thank you for sharing your experience! We're delighted to hear that Emma made such a positive impression. We’ll be sure to pass along your kind words!
Kind regards
Timemoto
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Poor Service. Brick System.
Purchased a TimeMoto clock, to test. It worked well, but we decided not to implement the system.
15 months have passed and due to expansion of the business we feel we would benefit from it. So, i went to set it up, and i can't. TimeMoto deleted my cloud account, which means I have no access to the clock, I did set up a supervisor ID, but the clock doesn't prompt for a PIN - so, right now this expensive system is a brick.
There is no customer service number for quick help, and i emailed 7 days ago, with no response.
Poor.
March 13, 2025
Unprompted review
Reply from TimeMoto
Dear Mr. Perch,
Thank you for giving us your feedback. Sorry to hear you encounter this issue!
We use the contact form for support requests, it is very well possible your email did not pass a spam filter. With the form, we are also better able to get your case to the right customer care agent quicker. https://www.timemoto.com/contact-support
Kind regards,
The TimeMoto Team
Productive & Helpful
We had just purchased Time Moto and needed help with the initial set up. Robert set up a Teams meeting, listened to what we required, and resolved all the issues we were having. Robert was very helpful and gave us a lot of confidence in using the new system.
March 12, 2025
Unprompted review
Reply from TimeMoto
Thank you for your review!
We're so pleased to hear that Robert was able to assist you with your TimeMoto setup and provide the support you needed. Ensuring our customers feel confident using our systems is a top priority, and we're glad Robert made the process smooth for you. If you ever need any further assistance, don’t hesitate to reach out.
Welcome to TimeMoto!
Very helpful and communicative and…
Very helpful and communicative and fixed the problem quickly!
March 12, 2025
Unprompted review
Reply from TimeMoto
Thank you for your feedback! We're happy to hear that our team was able to quickly resolve your TimeMoto issue while keeping you informed throughout the process. If you ever need further assistance, don't hesitate to reach out—we're always here to help!
Kind regards
Timemoto
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