UAB BALTIC SYNERGY (Time Resistance) Reviews 

159
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, gorgeous craftsmanship, and highly functional designs of the leather products, making them feel luxurious and professional. Many consumers also mention that orders arrive promptly, while staff members provide remarkably attentive and supportive assistance during interactions. Some reviewers were not happy with delivery problems, noting that carrier issues sometimes led to damaged or missing items without adequate support. Others experienced unexpected durability concerns, mentioning that components like zippers, handles, or straps began showing wear or breaking after several months. A few individuals also reported occasional disappointments regarding unboxing presentation or unexpected color variations compared to promotional images.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the gorgeous design, soft... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship,... See more

Delivery service

Customers had ambiguous experiences with delivery service as many reviewers praised extremely fast shipping... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting very helpful support agents and... See more

Service

Reviewers mention positive feedback about service, with many consumers highlighting exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a leather backpack from Time Resistance, and I am glad I did. I had looked at many options on Etsy, at Nordstrom, and from other manufacturers/crafts people before deciding on this one. It a... See more

Rated 5 out of 5 stars

Exceptional customer service. Arthur at Time Resistance is very helpful and friendly. Above and beyond. Super fast delivery of my gorgeous clutch bag which is just so beautiful in every way. My first... See more

Rated 5 out of 5 stars

I bought a Bobobark bag from Laflore due to the same opening however this bag oh my god, for an extra £100 this is top tier on quality. Consumes reluctant to buy this product due to it being les... See more

Rated 5 out of 5 stars

This briefcase is both attractive and functional. The leather looks and feels high quality. The inside zipper operates very smoothly and feels durable. Some of the inner seams have the slightly unev... See more


Company details

  1. Bag Shop

Written by the company

Time Resistance bags are not just mere accessories but rather a canvas where their unique story of experiences, achievements, and adventures becomes embodied. Every Time Resistance leather bag is destined to tell a unique and magnificent story of the life of its owner. They are thoughtfully designed and crafted to serve that purpose and to get better with age. They are like friends that accompany you on your journey through life, like wine that gets better with age, like you who are unique and magnificent in your own way. We want to provide you with the possibility, the inspiration, and the urge to follow that example and carry a bag that will become a part of your own design, a representation of your life and your unique story.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(159)

82 reviews in the last 12 months

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Rated 4 out of 5 stars

I think the service is decent

I think the service is decent. They reply quickly and are considerate.

However the product has an issue. I had got the Nostromo Black bag. There is an overly strong leather smell and its borderline dizzying. It smells very raw and meaty as well. Perhaps the leather batch that they used to make this bag wasn't great.

I bought other bags like the Orlando and Farewell to Arms but their leather smell was tolerable and faded away quite quickly

November 21, 2025
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Rated 1 out of 5 stars

Lifetime Warranty???

I loved the bag when I received it. However after having it for 13 months I noticed it was coming a part on the strap. I contacted Time Resistance for a warranty claim. I had to follow up twice to get a response.
The response was "a gift card for $50 USD for this issue, or repair at our headquarters, with a longer turnaround of up to 6 months." Since the repair was relatively small, but if left in repaired could become larger, I replied I would see if I could find a local leather repair shop and get back with them. I found a shop and said I would take the $50 gift card. I naively assume it would be something like a Visa gift card. It was a card for a future purchase at Time Resistance. So I got what amounts to a 30% discount to purchase another potentially defective handbag.

January 4, 2026
Unprompted review
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Lisa,

Thank you for taking the time to share your experience. We’re genuinely sorry that this situation led to disappointment.

Our lifetime warranty covers craftsmanship issues, as outlined on our website. To ensure repairs are completed to our quality standards, warranty work is carried out at our headquarters. Depending on a customer’s location, turnaround times may vary due to international shipping and workshop capacity, which is why we provide estimated timelines in advance. Our goal is always to make sure repairs are done properly and to a high standard.

As an alternative to sending the bag overseas for repair, we offered a $50 gift card as a goodwill solution to help resolve the issue locally. Internationally, the term “gift card” is commonly understood as store credit; however, we understand that in the U.S. market this can often imply a general-use prepaid card. We appreciate you pointing this out. Based on your feedback, we are making our wording clearer for customers in the U.S. to explicitly indicate when a gift card refers to store credit for future purchases.

We regret that the communication in this case did not meet expectations, and we truly value the feedback as it helps us improve both clarity and customer experience moving forward.

Kind regards,
Time Resistance Team

Rated 1 out of 5 stars

Don’t buy

Don’t buy! The return is on you, since it doesn’t come with a return label it will cost around 30-40€. Either you’re sure or don’t buy. I absolutely didn’t like the bag and wanted to return it. Also the contact with them took so long until I got a reply.

January 9, 2026
Unprompted review
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Baker,

Thank you for sharing your feedback. We’re truly sorry that your experience was frustrating and did not meet your expectations. We completely understand how paying for return shipping on an item you decided not to keep can feel disappointing, especially when unexpected delays occur.

To clarify, our return policy depends on the customer’s location. For orders within the European region, customers are required to arrange and cover the return shipping. As international shipping costs are set by carriers and vary depending on the sender’s location, the exact price can differ. To help minimize these costs, we always aim to provide the closest available return address whenever possible.

Regarding the timing — your return request was opened within the 30-day return window, and we confirmed by email that it would remain valid despite the shipping delays caused by weather conditions. Once the item reached our warehouse, your refund was processed in full for the exact amount you originally paid. The lower amount shown on the return slip reflected the price without VAT for customs documentation purposes only and did not affect the refund issued to you.

We also sincerely apologize if our response time felt slow during the holiday period. We are continuously working to improve our communication and response times to better support our customers.

We completely understand that not every bag will be the right fit for everyone, and we’re sorry this one wasn’t for you. We truly appreciate you giving our brand a try and taking the time to share your experience.

Kind regards,
Time Resistance Team

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Rated 5 out of 5 stars

BUY BUY BUY

I bought a Bobobark bag from Laflore due to the same opening however this bag oh my god, for an extra £100 this is top tier on quality.

Consumes reluctant to buy this product due to it being less well known, you won't be disappointed! The quality and craftsmanship of this product is insane and is a much higher quality compared to most bag's from other fashions houses.

This is not a fake review btw, I will certainly be buying from this company again as they have really nice colours as well which I couldn't decide between.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Christmas present

I bought the bag for my husband for Christmas. It came promptly and I was exceptionally impressed with the quality of the leather, the interior fabric, and the stitching. I can’t wait for him to open his gift ,I’m sure he will love it

December 1, 2025
Rated 1 out of 5 stars

AVOID AVOID AVOID, Fake reviews and lies!!

FAKE REVIEWS.

I spent nearly 200 EUR on a bag and have not received the bag, no answer from this company and the original courier has given the delivery to another courier but they do not have the delivery!!

No one is answering so I have opened a PayPal dispute, avoid these scammers like COVID.

November 28, 2025
Unprompted review
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Rikki,

We are sorry to see your frustration and we would like to clarify the situation publicly, as some statements in this review do not reflect the actual course of events.

You placed an order for a €170 bag, which was shipped on time. The shipment was initially handled by FedEx and officially handed over to Hermes for final delivery in your area — a standard last-mile handover between couriers.

Regarding communication: you contacted us by email on Wednesday, we replied on Thursday, and there has been ongoing correspondence since then. We are therefore surprised by the statement that “no one is answering.”

A PayPal case was opened while the shipment was already in transit. To ensure a fast and fair outcome, we have already closed the case and issued a full refund, despite the order having been shipped.

We remain available via the existing support channel and continue to follow up with the couriers.

Kind regards,
Time Resistance Team

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Rated 5 out of 5 stars

BEST QUALITY!

These backpacks are insanely well made. I think it will last me years and years. When you get it in your hands it is unlike anything they sell in the shops these days. So for that price - you really get a lot of value!

October 31, 2025
Rated 1 out of 5 stars

Beautiful Design, Disappointing Quality and No Support

I bought a Time Resistance Doctor’s Bag in January 2025 through Frederic St James. The bag looked fantastic and felt premium at first, but the handle broke after just a few months of normal professional use.

When I contacted Time Resistance, they refused to assist because I hadn’t purchased directly from their website — even though it’s their own branded product. They simply redirected me to the retailer with no offer of repair, goodwill, or practical help.

For a company that markets itself on craftsmanship and durability, this response was extremely disappointing. I expected much better quality and customer care for the price.

If you’re buying a Time Resistance bag, make sure you purchase directly from them — otherwise, you’re likely on your own if something goes wrong.

October 31, 2025
Unprompted review
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Ash,

Thank you for taking the time to share your feedback with us. We are grateful for every positive review we receive — but we are just as grateful for constructive criticism. It helps us reflect, improve, and grow as a brand.

Until now, our policy for warranty cases was to direct customers to the place of purchase, as retailers are legally responsible for handling refunds or replacements. However, your review made us clearly understand that this approach can create unnecessary inconvenience and frustration for our customers.

Because of this, we have changed our policy.

From now on, if we can identify that an item is an authentic Time Resistance product, we will assist with warranty support directly — regardless of where it was purchased.

Our goal is to make the process easier, not more complicated.

We sincerely apologize for the inconvenience you experienced, and we’re truly sorry that our previous policy caused additional problems during an already stressful situation. If the issue with your bag is still unresolved, please reach out to us at care@timeresistance.com — we will take care of it.

Thank you again for helping us become better.

Kind regards,
Time Resistance Team

Rated 2 out of 5 stars

Bad finishing

Had exposed parts of leather

September 30, 2025
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Feras,

Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention.

We completely understand how disappointing it can feel to notice a detail that doesn’t fully meet your expectations—especially on a piece intended for daily use. Because all our products are handcrafted from natural full-grain leather, small variations and subtle imperfections can occasionally appear during the artisanal finishing process. In your case, the light mark visible on the bottom panel is a minor surface characteristic that can occur during hand-work.

As you are based in Bahrain, we also understand that an exchange would not be the most convenient solution. We are glad that we were able to find a resolution together via email, and we truly appreciate your understanding and kindness throughout the process.

Your feedback is genuinely valuable to us and helps us continue improving both our craftsmanship and the overall experience for our customers. Thank you again for sharing it with us.

Kind regards,
Time Resistance Team

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Rated 1 out of 5 stars

The hand was damaged very badly was not stuff packaged was horrible

The handbag was damaged very bad

October 7, 2025
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Regina,

We appreciate you taking the time to let us know about your experience. It’s important to us that every customer receives a product in perfect condition, so we’re genuinely sorry to hear that this wasn’t the case for you.

We did receive your email and replied right away, but we didn't hear back from you afterwards. We would still be very glad to assist you. If you could kindly reach out to us again, our team will be happy to offer all available options — including a return or an exchange — should the bag not meet your expectations.

Your satisfaction truly matters to us, and we hope to make things right for you.

Kind regards,
Time Resistance Team

Rated 1 out of 5 stars

Terrible Product, unethical company, avoid at all costs

Just received this as a gift from my wife and mother. The quality is so poor its hard to pinpoint everything but I'll try:
1. Weak stitching, yes you heard me the stitching is so flimsy that I would be a fool to try to put multiple things in this bag
2. Unfinished leather, for an "artisan product" the quality is so poor this must have been a sweat shop in Italy to receive the made in italy moniker. Leather elements in the interior of the bag have been poorly treated with what is supposed to be black leather showing raw leather. I have relationships with several high end artisan leather workers in Europe and Asia and after showing them the pictures of my bag, they all came to the same conclusion that this product was not made with care and any true artisan would not allow this out of the atelier.
3. Flimsy Gladstone Structure: So the value of the traditional physician bag is having that structure that allows you to open it up with the "wide mouth", well when the structure is so flimsy that everytime you open it up the bag immediately falls and cannot stand up straight, well that is a problem. Again this is because of poorly thought out design and poor quality product.

Most importantly this company does not stand by its product. I was given this as a gift, but the individual who I talked to, Gabriele claims that since I don't have the original box it came in, I cannot return the bag and get my family's money back. I have never heard of such an inane and stupid policy in my life. But what is more infuriating is that they claim to have a 30 day free return no questions ask but with the caveat that they know will protect them. No one will keep a huge box for 30 days. So this policy protects them from accountability.

There are so many worthy leather bag companies. This UAB Baltic Synergy/Time Resistance is not one of them. Save your money and avoid them like the plague.

October 9, 2025
Unprompted review
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Sharieve,

Thank you for taking the time to share your thoughts. We are genuinely sorry to hear that the bag did not meet your expectations, especially since this model has received very positive feedback from our other customers.

When you reached out to us, we kindly asked for photos of the issues you described — not to determine whether the bag could be returned, but simply so we could understand the details and learn how we might improve our craftsmanship. As you can imagine, feedback that is as strongly negative as yours is something we take very seriously, and having visuals helps us identify any potential production issues. Unfortunately, we did not receive any photos.

Regarding the original packaging: our return policy states that items should be sent back with their original box and all included components, as this helps protect the product during transit. However, this does not mean that we are unable to accept a return without the box.

Of course, depending on the situation, exceptions can always be made — it’s impossible to write a policy that perfectly covers every real-life scenario. This is why human understanding and open communication remain at the heart of how we resolve cases.

We remain fully open to resolving this matter for you. If you would still like to return the bag, or if you wish to discuss this further, please contact us again — our team will be happy to assist and ensure everything is handled smoothly.

We truly value your feedback and are committed to continuous improvement.

Kind regards,
Time Resistance Team

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Rated 1 out of 5 stars

Awful customer service, mediocre craftsmanship

The leather quality is good…perhaps a bit too much finish, but the shine was already visible in the photos.
One can debate whether the laptop compartment should be placed at the front or the back; in any case, it was quite a bold design choice.
What really doesn’t work, however, are the seams: they are not reinforced at the straps and are already coming apart. I’ve tried reaching out by email about five times (in Italian and English) with no response. No reply on Instagram either, not to mention the website. Customer service: 0/10. Craftsmanship: 3/10. I’m dissatisfied and can’t even return the item.

September 1, 2025
Unprompted review
UAB BALTIC SYNERGY (Time Resistance) logo

Reply from UAB BALTIC SYNERGY (Time Resistance)

Hello Dietrich,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you’ve experienced with your bag.

We carefully reviewed our system and, unfortunately, were not able to locate any of the emails or messages you mentioned regarding seam problems or craftsmanship concerns. The only message we can see on our side is a previous inquiry about the inner pocket of a document holder, which we responded to at that time. Beyond that, we have not received any communication from you.

We want to assure you that this is not the experience we aim to provide, and we would genuinely appreciate the opportunity to assist you properly.

To resolve this as quickly as possible, could you please contact us directly at either kundenservice@timeresistance.com or care@timeresistance.com? Both addresses reach our support team, so feel free to use whichever is more convenient for you. If you could include your order number and a photo of the areas where you noticed seam issues, our team will be ready to review everything and work with you toward a satisfactory solution.

We appreciate your patience and hope to have the chance to make things right.

Kind regards,
Time Resistance Team

Rated 5 out of 5 stars

High quality bag

I bought this bag as a present for my boyfriend's birthday, the quality is amazing and the delivery was fast, he loved it . Thank you

August 26, 2025

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