Timetoclean Reviews 9

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.5

Average

TrustScore 3.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Appalling experience

Appalling experience. Don't waste your time. I'm not going to waste any more of my time writing a long review- just trust me. Only 1 cleaner available in the whole huge, popular area i live in and worst clean I've ever had. So bad she at least had the decency/ clear guilt and she didn't even want paying! But I was just being fussy apparently according to both agency and cleaner

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, helpful, and flexible.

Having engaged with a few other agencies in the past, I have found Time to Clean to be highly professional, helpful, and flexible. I have been with them for the last five years and have no reason to complain! They balance the interests of the client and their staff, i.e. the cleaners very well! Recommended the agency to two of my friends who are also very happy with them

February 1, 2018
Unprompted review
Rated 5 out of 5 stars

Hard working, efficient and well mannered cleaning staff

Time to Clean provide top rate cleaning staff who actually stay for the whole contracted hours and who work very hard. They always offer to cover holiday periods and provide top quality replacements when required.These are the best cleaning company and staff I have ever used. Everyone is well-mannered. Efficient and hardworking. They even brought a vacuum cleaner when mine was broken. Keep up the good work & Thank you.

January 4, 2017
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great Service

I have used Time to Clean for a number of years. I have had a 4 regular cleaners in that time, all have been trustworthy, and have cleaned well. The service provided by the management team of time to clean is professional and good too. My experience is there are at times language barriers, but these can be easily overcome as you become familar with your cleaner and demonstrate what you want. I find the most effective use of Time to Clean and dependent on the size of your home is to target areas on rotation for deep cleaning and be very precise about what you want to happen in each room. Then you will achieve the best value for money and service from Time to Clean. I have happily recommended this company many times.

August 9, 2015
Unprompted review
Rated 4 out of 5 stars

Great cleaner

So far so spotless! It's taken us years to find a good cleaner - Ula is the best we've ever had. TimetoClean have been responsive and reliable.

August 5, 2015
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I've just had my cleaner contract terminated immediately because of confusion about payments. No interest in resolving the matter despite a contract in place to provide cleaning

Claimed I'd "not paid my cleaner" when I'd been accidentally overpaying her due to reduced hours. Just wanted to tell me I was wrong without asking what I thought was going on.

Now claiming I've underpaid her management fees - amazingly this has gone on for months and she's never raised it before.

Would not recommend.

February 24, 2015
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look