Tiny Dreams Reviews 1,503

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 936 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products received, often noting that items were not as advertised or appeared cheap and poorly made. Reviewers frequently encountered issues with their orders, including incorrect items, missing parts, or products that were significantly different from what was pictured online. The delivery service was a major point of contention, with many reporting extremely long shipping times, damaged packaging upon arrival, and items that never reached their destination. Furthermore, customers found the refund process frustrating, often being asked to return items at their own expense to international locations or receiving only partial refunds after persistent follow-ups. However, some customers also noted positive experiences, praising the quality of certain products, such as sewing kits, educational toys, and musical items, finding them well-made and enjoyable. A few other people also felt that delivery was prompt and communication regarding their orders was good, even when issues like transit damage occurred, indicating a quick resolution in some cases.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing significant... See more

Quality

Reviewers highlight negative aspects of quality, frequently describing products as poor, cheap, and not as... See more

Order

Reviewers express significant dissatisfaction with their orders, frequently reporting that items received... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting long wait times, with some... See more

Refund

Consumers find refund experiences to be largely negative, often reporting difficulties in obtaining full... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrendous Simply horrendous. I ordered 2 items 3 weeks ago and have only just received the notification that they have been shipped which can take a further 7-15 days! Do not order from this comp... See more

Company replied

Rated 1 out of 5 stars

Same a previous review. Ordered a creative sponge painting what I received was nothing like it. When I emailed I received what seemed like an AI generated response which did not even recognise the wr... See more

Company replied

Rated 1 out of 5 stars

If I could have given a minus score, I would. The 3D hand casting kit was not as advertised or shown in pictures. Upon contacting the company was told I would be responsible for shipping costs. A... See more

Company replied

Rated 1 out of 5 stars

A con. Dont order. Ordered £10 pens which allow you to write on water, took 3 weeks to arrive from china despite being advertised as Tiny Dreams uk. Opended package and it contained a pack of cheap d... See more

Company replied



Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hand casting kit for families

Hand casting kit for families, friends, couples came from Austria and took weeks to arrive. The bucket provided is so small l cant fit my hand in. When l complained the product was not a described, there excuse was to save postage they send a smaller bucket and l have to use my own bucket. The materials that came with it, is not enough even for a small bucket. They are a joke. Dont buy anything from them.

April 9, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Elaine,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Poor quality product extremely slow delivery, bad customer service and returns policy

This company sold me Easter eggs with animals in which arrived 2 weeks after Easter. There was no warning that these would not arrive on time despite the order being placed in plenty of time. They refused to pay the return postage. The product was cheap and had clearly been sent from China. They are disreputable and their returns policy breach the law. I will NEVER order from this company again. Their customer service and products are rubbish.

April 15, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Photo advertisement isn't what you get

The star is for a prompt response to my email of complaint. Don't be fooled by the photos on the website. They either look much larger than they are or you don't get everything you see ie I ordered a craft sponge pen set and it looked like it came with pic cards to colour but no they aren't included. The sponges looked bigger too. Not the first time this has happened so won't be buying again plus it took ages to get here so I am thinking it's probably from China and not the UK.

April 16, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

What was delivered was nothing like what I ordered - complaints service was painful

I ordered a Montessori WOODEN toy, what I received was a bag of plastic nuts & bolts. When I complained to TinyDreams they would not refund the money. I complained again and they said I would have to pay to return the item to Austria. Alternatively they offered a 1/3 of the cost.
If I could have given No stars I would have! Do not buy from this company

April 16, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Claire,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 5 out of 5 stars

Wonderful Service

Wonderful
Company who went above and beyond with my recent purchase. The company quickly solved my problem after the package had been damaged in transit. The company did a wonderful job in sending another screen for my grandchildren to use
The company are outstanding with their follow up care. I would most heartily thank them for their rapid service.
Thank you so much, it has been a wonderful outcome.

April 16, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello David,

Thank you for your honest feedback. We are delighted that you are satisfied with your order and that you are sharing this with others.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

If I could give this company zero stars…

If I could give this company zero stars I would its a total ripof orderd the engine with steam coming out with the little man driving i recieved it no little man when I messaged them they said it was only for show I could return it to Australia at my expense it would of cost me more to sending back than I paid for it false advertising so beware

April 10, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 5 out of 5 stars

Great fun product

Great fun product which was enjoyed by children and adults alike. It arrived on time and in great condition. Good seller would and am going to use again

April 10, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Hazel,

Thank you for your honest feedback. We are delighted that you are satisfied with your order and that you are sharing this with others.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Scammers, and not good ones

If I could give 0 stars, I would. I ordered from this site without checking reviews, and thinking it would be dispatched from the UK, and regret it. The product I ordered was eventually dispatched and by about 4 weeks later I contacted them to say it still hadn't arrived and it was marked as having insufficient delivery information by the courier. They tried to fob me off but I persisted and got them to resend it. They did this after multiple emails asking for individual delivery details again (as in, one request per email for details I'd provided when I placed my order), and lo and behold the second order didn't arrive either. It took an AWFUL lot of emails to squeeze a refund out of them and I had to threaten to leave a bad review, which they clearly deserve anyway. The item I ordered was a gift for my sister's baby when she arrived, and thankfully I'd given myself enough time for all this to play out, but only just. Save yourself the stress and just pay the extra few pounds to order from a reputable company.

February 6, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Abby,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

they portray themselves as loving mums…

they portray themselves as loving mums with young familes through "pop ups" on the internet.

Selling toys that children will love.
But in reality the toys are shoddy not uk certificated and mostly damaged on arrival .

April 14, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Diane,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM - SPREAD THE WORD & AVOID AT ALL COSTS.

***AS WITH SO MANY OTHERS HERE - ITEMS NEVER ARRIVED***

March 24, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 5 out of 5 stars

Baby sock/shoes

Beautiful little baby socks will keep baby's feet nice and warm very cute I bought 3 pairs love them.

April 3, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Mary,

Thank you for your honest feedback. We are delighted that you are satisfied with your order and that you are sharing this with others.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Awful experience

Awful experience. They apparently sent my item but it was never received due to an issue with my address (never had issues with my address before). They apparently resent it, but a monthlate I've still not received anything.

Ive asked for a refund which theyve apparently processes, but 10 days later its still not been received. Ive chased for and update and apparently they're going to process again... VERY DODGY COMPANY!

April 14, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Lauren,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Stop giving me automated replies… reply…

Stop giving me automated replies… reply to my email instead

April 14, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Terrible

I wish I’d checked Trustpilot before ordering. The website looked convincing and appeared to be UK-based, but it was clearly misleading.
Instead of the birthday present I’d carefully chosen for my nephew, I received a bag of low-quality bits shipped from China accompanied by instructions in Chinese only. It was nothing like what was advertised.
I strongly advise against purchasing from this company. The whole experience has been extremely disappointing and feels very deceptive.
Appalling service.

April 14, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Cristina,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Just DONT

Bought the hand casting - bought two. They arrived the size of a baked bean can - on the advertisement they’re big. Absolute joke and will be chasing full refund from PayPal.

April 11, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Andrea,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Avoid

Give. One star because not able to leave no star review. Terrible quality. Terrible late delivery. Terrible customer service. Avoid

April 14, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello ,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Delivery very slow

I ordered an Easter gift on 13th March and it arrived today, 13th April. This is way too late for an Easter gift. I contacted them last week to say it was no longer required and they replied it is on its way. Apparently it was shipped on 26th March. I have also unsubscribed from their website and will not be using again.

April 13, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Liz,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Don't touch this company

I would never have touched this company with a bargepole. It is really a scam dressed up as a company, pretending to be from the UK, with horrendously misleading delivery dates, and poor customer service. Don't touch them.
Ordered 16 March - delivered 10 April

April 10, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Bill,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 1 out of 5 stars

Bubble wands

Purchased 2 bubble wands for Easter.. disappointed no bubble water included even though there is an extra hole in packaging for a bottle...won't be purchasing from Tiny dreams again

April 10, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Hazel,

Thank you for your honest feedback. We are very sorry that you had this experience and that the order did not meet your expectations. We do not want our customers to be disappointed. Please contact our customer service with your order number so that we can find a more suitable solution for you.

Kind regards
Rey
Customer Support

Rated 5 out of 5 stars

Top quality item

Top quality item, was very surprised how many 3d puzzles are in a set. Such bright colours and lots of different designs. Great for party bags. Highly recommend

April 10, 2026
Unprompted review
Tiny Dreams logo

Reply from Tiny Dreams

Hello Hazell,

Thank you for your honest feedback. We are delighted that you are satisfied with your order and that you are sharing this with others.

Kind regards
Rey
Customer Support
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