Tipalti Reviews 

Being able to track, approve and pay invoices electronically and implementing directly with NetSuite makes our AP process more efficient.

Had a great time

Very user friendly, great customer support.

In the process of implementing Tipalti to automate AP and expense processing, so far so good!

Few issues with api and netsuite connectors but great support

use any excuse to not pay. and now their log in doesn't even work. awful company

Tipalti's accounts payable software provided our company with a all-in-one solution to manage mass payments to our users and save our company valuable time. Through a relatively simple dev integration with helpful support from the Tipalti team, we were able to automate what used to be a time-consuming and very manual process, freeing up multiple team members' schedules to work on other aspects of our business.

The Tipalti implementation has streamlined our processes and significantly reduced the time spent on manual tasks. The rollout was smooth, with the support team providing timely assistance throughout. That said, implementing a few additional features and resolving the existing sync errors would further enhance the system’s efficiency.

Invoice processing has been an easy process for our corporate finance team and our department heads as well being able to approve directly from email.
Tipalti integrates seamlessly with our accounting software which is saving us time on routine bookkeeping work.
Additional user functionality for payment batches would be beneficial. This has been the only drawback for us so far.

What I like best about Tipalti is how user-friendly and reliable it is. The interface makes navigating and managing tasks simple, and it works really well for someone like me who’s handling accounts payable on my own. The integration with NetSuite has saved a ton of time, particularly with bank reconciliations and cutting out the need for manual journal entries. I also really appreciate the efficiency it brings to our invoice processing and payment workflows—it’s helped us shorten our month-end close by a full day.

Another huge win is the customer support. I always get quick responses, whether I contact our account rep or hop on a chat. They’re helpful, knowledgeable, and genuinely seem to care about resolving issues. Having consistent points of contact builds a lot of trust too. Plus, the added features like virtual card payments have given us opportunities to earn cashback without disrupting our processes. Overall, Tipalti has made my job easier and freed me up to focus on more strategic tasks.

bad experience or tried contacting support to recover my account and no response from them already reported the site to google

* I like the chat feature in customer support, so that I don't have to wait for a reply to email. * API Integration is reliable and saves SO much time. * It was easy to implement - we had an implementation specialist who helped us configure to our needs. * It is easy for the execs to approve by email. * Internal messaging = I don't have to match up messages to the invoice on a different platform.

Really good AP platform that simplifies the invoice process and approval workflow. Development seems to be high on their agenda as they're constantly pushing releases through. Only small criticism I would have is the OCR process could be improved in terms of speed and accuracy, but I think this will improve with AI driven advancements.

Overall invoicing product is good. Very supportive customer service

Since my company moved to Tripalti, my salary hasn’t arrived on time and I have to manually coordinate it with our finance team. Their lead times are not accurate and their customer support team do not solve anything. Last month, their system indicated that my salary had been sent on a specific date, and yet it was only when our finance team sent an angry email 3 days later that the funds appeared in my bank account.

Not bad experience, but the interface could be a little better.

We have been using Tipalti for a few years and it really has made a difference for our team. The automation of invoice scanning and coding, PO matching, and approval tracking saves us so much time each week. Entering and tracking invoices manually takes so much time. Tipalti also make it easier for us to do international business with currency conversions and international payments.

We have been using Tipalti for around 5 years and have been growing with Tipalti from a long way. It's a great AP system helping us keep track of our bills. It's great tool with the integration with our book keeping software - Intacct. The AI coding feature significantly save our time of coding bills and prevent the human errors. Love Tipalti!

A completely dysfunctional platform. We couldn’t use it even for a single day and immediately requested a refund. Instead, we were told to register on the platform as freelancers and pay the money to ourselves.

This wasn’t possible because the system doesn’t accept European bank details. After multiple explanations, they finally agreed to issue the refund manually but warned it would take a long time. We agreed. A month later, they again told us to register as freelancers. We repeated that we couldn’t - and since then, complete silence.

It has now been six months since we requested the refund. They no longer respond to emails. Our money - just over €3,000 — is gone. Tipalti is unlawfully withholding funds and ignoring all communication. Completely unacceptable. Do not waste your time or money on them. Strongly not recommended.