If I could leave negative stars I would but there is no option. I first checked to make sure I could return the boots if they did not fit. Tissardi said it would be no problem. The boots looked nice,... See more
Company replied
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I have made several purchases at Tissardi. I am completely satisfied with the quality of the items and the customer service is friendly and supportive, the return works also. The only thing I regret i... See more
Company replied
Synthetic material! The bag that i received, described as "Ricci" Pleated clutch bag in cowhide leather, 75 euro. This bag is made of synthetic leather-like material inside and outside, strap as well.... See more
Company replied
They didn't have one of the items I tried to order, but they did contact me and quickly refunded me for the sold out item. Shipping was a little slow, but that's to be expected since the bag was ship... See more
Company replied
Company details
- Handbags Shop
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
Tissardi is an elegant online store that offers high quality designer inspired products as shoes, bags, ready-to-wear and more at an unbeatable price. We ship worldwide.
Contact info
2.4
Poor
118 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was exactly what I wanted.
March 30, 2023
Reply from Tissardi
We are very pleased that you are satisfied with your Purchase. We look forward to serving you again on our site.
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Negative Stars. If I could leave negative stars I would…
If I could leave negative stars I would but there is no option. I first checked to make sure I could return the boots if they did not fit. Tissardi said it would be no problem. The boots looked nice, but turned out to not be Italian but made in China. They were too narrow so I asked for the return information. I paid $60 to return the $234 boots only to have Tissardi reject the return. They are a bad company selling cheap Chinese goods at high end prices.
January 9, 2023
Reply from Tissardi
We did not reject them but the customs asked us to pay more than 100 € to receive them, we informed you and you did not follow up. If we had rejected them as you say, we would not have accepted that you send them back to us. You didn't mention that it was a return shipment, so customs charged them. You can still make the return by specifying that it is a return.
First delivery never happened and my…
First delivery never happened and my money was not refunded.
September 6, 2022
Reply from Tissardi
We have refunded your money, we had to wait for the answer of the carrier. We thank you for your patience and hope that you are satisfied with the product purchased.
I still haven’t received the item that…
I still haven’t received the item that I ordered and have made multiple attempts to contact the company with no success. I’m chalking it up as a loss.
June 17, 2022
Reply from Tissardi
Hello Mrs Edwards,
Unfortunately the parcel is blocked and we don't know the reason, we have refunded you. We are very sorry that you did not receive your product.
BIG DELAY
Good afternoon,
I have had a long delay in delivery.
At least my claims were dealt with urgently.
Kind Regards-
May 17, 2022
Reply from Tissardi
We are sincerely sorry for the delay, the situation caused by the covid has precipitated us to many difficulties of which the deadlines.
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Horrible customer service they never…
Horrible customer service they never replied to my email
March 18, 2022
Reply from Tissardi
We have replied to your email and offered you to return the product.
Order never received. DO NOT ORDER
Ordered a bag in January 24. The customer service has been saying they were going to send it 3 weeks ago maximum. Of course they did not. I asked for a refund.
March 7, 2022
Unprompted review
Reply from Tissardi
We are sincerely sorry for the delay which was not of our will, the situation in China paralyzed several of our services including shipping, we were waiting to ship the order once the situation returns to normal.
Reply from Tissardi
Dear customer,
We are aware that the delays are sometimes long and we apologize for this inconvenience, however we point out that the preparation and delivery time may be extended for reasons beyond our control. We have seen that your order has been delivered and we hope that you are satisfied with the product.
As of today it's been it's been 40…
As of today it's been it's been 40 days since I placed my order .I was charged 104 and I have no idea where my order is .But I will not stop until I get my refund.
December 12, 2021
Reply from Tissardi
Mrs. Brown,
Your order has been delayed due to a lack of international flights caused by the Covid-19 pandemic.
We have checked the status of your package and it says that it was delivered on December 21. We hope you are satisfied with it.
Best regards.
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Reply from Tissardi
Dear customer,
We are delighted to read your great review.
We thank you for your confidence and hope to serve you again in a future purchase.
Sincerely,
The company sent me the wrong bag
The company sent me the wrong bag ! Waited for like 4 months for something I did not order !
November 30, 2021
Reply from Tissardi
Mrs. Martinez,
We did not send the wrong bag. We made a mistake on the size of the bag which was sent in size 30 cm instead of 35 cm.
We asked you if you wanted to be reimbursed in exchange for sending the bag, which you did not do.
Concerning the delay that you announce, it is false, it did not take 4 months but 2 months and 1 week. As indicated in our terms of delivery, some items may take longer than indicated to be sent. Your order was sent one month after your purchase, because we were waiting for our supplier to send the bag. Regarding the shipping, it took a little over a month due to a lack of international flights due to the Covid-19 pandemic.
Best regards.
After Having waited for the bag for…
After Having waited for the bag for almost 2 months I have finally receive it. It is amazing in terms of quality/ price and even if I waited for a long time it has worth it.
November 17, 2021
Reply from Tissardi
Dear Customer,
Thank you so much for your review, we really appreciate it.
We are glad that you are satisfied with your bag.
I paid for the express service which…
I paid for the express service which claimed delivery in 14 days. When I contacted the company, I got an email referring to the fine print, that 14 days was an estimate. I received my bag 26 days after payment.
The bag is well made and looks as good as it does in actuality as it does on the website.
I'll order from this company again but I won't pay for express delivery.
September 15, 2021
Reply from Tissardi
Dear customer,
We are very sorry for the delay. Delivery times are very unpredictable and for that reason we have indicated that the delivery times are just an estimate.
We will be happy to serve you on your next purchase.
Sincerely
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English please
July 30, 2021
Reply from Tissardi
Dear customer,
Thank you for your purchase.
We are sorry, but you should receive the invitation to write a review on Trustpilot in English.
We would be happy to serve you next time.
Sincerely yours,
Synthetic material
Synthetic material! The bag that i received, described as "Ricci" Pleated clutch bag in cowhide leather, 75 euro. This bag is made of synthetic leather-like material inside and outside, strap as well. I would never buy this bag if i knew that it is plastic! The second bag described as "Matri" Top handle bag in genuine grained leather 71 euro, is made of pressed leather dust (mixed with glue). So, no real leather, just fraud. By the way, i also payed 20 euro extra at the post office. Order number is ORIKMXSLS. I'm replying at the comment below: this is unbelievable how disgusting you are! I did not started return procedure just because i don't need more stress dealing with scammers! Are u trying to make a fool of me?! Do u think that people can not recognise synthetic leather?! Probably the positive comments about Tissardy are fake as well.
June 14, 2021
Unprompted review
Reply from Tissardi
We are sorry you are not satisfied with your order, you could have considered making a return. As for the authenticity of the leather, there is no doubt, it’s real leather, we sell exclusively bags made of real leather.
The bag was very nice
The bag was very nice. Shipping to EU took about thee weeks. I will order more bags. Amazing quality for price!
June 2, 2021
Reply from Tissardi
Thank you very much for your review, we appreciate it. We are pleased that you are happy with your bag.
Thank you
Thank you - beautiful quality mules. Took a while but I loved it!!!! I will definitely re-order from your website.
May 28, 2021
Reply from Tissardi
Thank you very much for your review, we appreciate it and are glad that you like the Mules. We look forward to serving you again.
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Ordered the bag in February and still…
Ordered the bag in February and still have not received it in May. Company will not respond to my last few emails asking about it.
May 2, 2021
Reply from Tissardi
We are very sorry about this situation which we are trying to resolve with the carrier EMS, your order was placed on the 17th of March and not in February, we informed you that the bag was out of stock and cancelled the first order.
We have always responded to your emails
I ordered and had a wonderful…
I ordered and had a wonderful experience...it does take about a month to reach you but I had no issues.
April 28, 2021
Reply from Tissardi
Thank you for your nice feedback. We are so happy to hear that you had a great experience with us.
I have made several purchases at…
I have made several purchases at Tissardi. I am completely satisfied with the quality of the items and the customer service is friendly and supportive, the return works also. The only thing I regret is the delivery process - it takes quite long from processing the order and shippment. So you need patience. But it's absolutely worth waiting.
April 15, 2021
Reply from Tissardi
Thank you for your feedback. We are pleased with your satisfaction and regret the long delivery times.
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